Sesame Place Philadelphia Reviews

If I had to rate my experience I would give this place a D. D for disappointment. I have so many fond memories of going to sesame place when I was younger so I was excited to take my 4 year old daughter to experience it. Little did I know, the park has changed dramatically. It used to be such a fun water park and now they have only 4 rides in operation which is a huge let down. Most of the rides are like carnival rides which you might as well just go down to the NJ shore and ride those rides. The parking was expensive, renting a locker was too, and that includes the food. I ended up spending a lot of money for a sub par experience. I really hope this park can turn it around otherwise I’d say it has lost it’s magic. It’s a shame because when I was young we always had a season pass and would go often. Now if you go once, you probably wont go again.

We went because my son was obsessed with Sesame Street at the time. He loved seeing all his favorite characters in real life so just for that alone I'd say it was a great experience. I do think the admission is overpriced though. There isn't much to do at all and yet it's more expensive than many other theme parks nearby that have way more. We only went on two rides. They do have a rule that a child must be an independent walker to go on a ride and they did make me set my son down to prove he could stand/walk. You'd think since it's a park geared directly towards very young children that they wouldn't have such a strict policy with rides since other theme parks allow lap infants on many rides. The food was typically priced for a theme park, and the kids meal automatically came with a souvenir cup for no extra cost so that was nice. Overall, if your child will absolutely love seeing Elmo in person, it's worth it, but if they're not the biggest fan, I'd skip it and opt for Hersheypark instead.

We took our almost two year old daughter to Sesame Place for the first time for the Very Furry Christmas event. Overall it was a good visit and the park is good for that age group.

The park isn’t very large and wasn’t overly crowded. We were able to ride most rides without a long wait and the park has clear signage posted for height restrictions.

We did miss one of the shows because we showed up about 5 minutes prior and it was at capacity. But- we arrived to one later about 15 minutes early and got in without an issue.

Related to COVID, the park and the staff are doing a good job staying vigilant with temp checks at the entrance, regular cleaning and limiting seating at shows and on rides. They did close some rides and cancel the parades, but they said there would be characters on floats out in the park, but we didn’t see any while were there (from about 11-2pm.) You can easily see the park in a few hours even with several rides and we were thankful that there aren’t long lines.

As others have said, the food wasn’t amazing but it was okay for park food and security didn’t have a problem with us bringing in toddler snacks and waters.

We’ll likely be back for a visit in summer time. All in all, we had fun, the staff were friendly and helpful, the park is accessible and well designed for parents with young kids and the holiday program is cute - a great park to tackle with toddlers!

We have always enjoyed Sesame Place and have been taking our young grandchildren for years. Every year, we get a Twiddlebug cabana. Customer service is good and the park is clean.

Unfortunately, everything else has declined. They are understaffed in much of the park. We have always received great towels with the cabana rental, even these have changed to poor quality, thin and small. Characters no longer visit the cabanas. The cabana was really a waste of money. The parade was horrible. We paid for reserve seating…another poor choice….the parade literally lasted 12 minutes with five floats and no stops. In past years, there were at least double the floats and the characters would come down, greet kids, and dance in the street. Rides were also understaffed….especially water slides where the wait, even with a magic pass, was ridiculous. There were NO shows….none…..these were our grandkids favorite part, and how sad to be told as cabana renters that the character meet and greet was for season pass holders only.

I’m not sure what happened to Sesame Place but we felt totally ripped off and misled. We were considering season passes as the kids get older, but now, we aren’t even sure we would return.

Brought our 5-year-old & 18-month-old to visit on Columbus Day weekend. Weather was BEAUTIFUL...so the crowds were AWFUL on Saturday. Arrived early on Sunday AM and enjoyed short lines until about noon, then wait times were back up to 30-40 min per (90 second) ride.!Lesson learned: would NOT visit on a weekend...especially a holiday weekend. The park is MUCH too small to handle crowds, but it's cute, and the rides are perfect for under-10's. Food is average, VERY overpriced theme park food. Bring a (small) cooler or leave for lunch. Fed our family of 4 at Wendy's (5 minutes away) for the price of 1 meal at the park. Parking re-entry is free, and we got a MUCH better spot when we returned!

HOWEVER...
DO NOT book a vacation package through the call center. I thought that talking to a real person (whose name I wrote down and provided when asked) would ensure no mess-ups. WRONG. Our call center representative forgot to press the button to order our tickets. Arrived at the park after a 4-hour drive with LITTLE kids, and we were told we needed to pay another $160 dollars to get into the park because we didn't have tickets (even though my invoice specifically said we did). I spent 2 hours at the gate arguing with 3 different levels of managers before we were finally allowed into the park. In the end, I still had to pay $40 to get in, but the ACTUAL manager (took almost 2 hours for her to be called) printed us 4 skip-the-line passes because of the inconvenience. Most ride operators didn't take the passes, so we were able to reuse the passes several times. Unfortunately, (obviously) our kids were in total meltdown mode after spending 2 hours in direct sunlight while we waited to get in, so the first day was pretty awful anyway.

ALSO FYI: while waiting at the gate, I witnessed 4 other parties being denied completely legitimate promotional discounts/season pass perks/teacher pass entry based on "fine print" that the employees repeatedly referred to BUT could not show to the customers when asked. Even though our second day was lovely, I do not think I would chance visiting Sesame Place again, based on the shady dealings I witnessed and experienced at the admission counter. MAYBE if we lived a lot closer.

I visited Sesame Street in June 2021 (Friday), April 2022(Sunday), and August 2022 (Saturday). This year we bought season passes thinking it would be better since last June 2021 they were recovering from Covid. We thought wrong.

What was the same each visit:
-Miserable employees (no greeting hello, down, general unhappiness, all wearing black long sleeve shirts/sweatshirts-August 2022-95 degree day!). Disney beats these employees 100x to 1.
-Not everything open each visit with food vendors. Very odd that quick service carts aren't open and that is so hard to get food. At some stations they didn't even have things available such as slushies (which in April was gummy and gross-machine wasn't working right and yesterday didn't work at all-same food station).
-Overpriced for everything
-No cookies to buy in a park that has COOKIE MONSTER!!!
-Cookie Monster Jar store/food vendor not open each time.

What varied each visit:
-Line waiting, June 2021 there was nothing open on a Friday. Some rides didn't open until 3:30pm but the park closed at 5:30pm.
-April 2022-long lines for some of the rides-Magic Queue rides made the wait so terribly long.
-June 2022-went to two rides that we tried to wait for in April and one we got on in 5 minutes and the other we waited for 25 minutes.
-General Parking in June on a Friday, parking lot was not that busy.
-Preferred Parking in April was good-plenty of spots.
-Preferred parking in August was good but a little busier, general parking was WOW-LOTS of cars.
-Line waiting for security-no line in June or April, long line in August.
-Rides weren't open in June, all rides in April, all rides in August
-Park was busy in August but lines weren't terrible for what we went on (we have an almost 2 year old)

What was good
-Character Greetings
-Parades
-Little Big Bird Street Show
-Lazy River
-Wading/Ernie Pool
-Family Changing Room
-Bathrooms were clean that we went in by pool area.
-Abby's BBQ Picnic food wasn't bad-wait to just pay was long for one person ahead of us...
-Plenty of merchandise to buy

Overall:
Sesame Street needs a lot of love for a show that promotes "I wonder, what if, let's try" "diversity" "happiness" "Kindness" "C is for Cookie" haha and "a show for 5 and under". Most of the rides are not geared towards the target audience (3 and under). It's weird. Carnivals have better attractions for little ones and also happy Carnies! They want your business! It's weird that an amusement park has such unhappy workers. Maybe it's not the workers fault and it's the management or lack of training. Or maybe never getting a day off...I'm not sure what it is but it's across the board in the whole park. We also got the photo pass and I can tell the photographers don't have any experience with the camera. Blurry photos (see below) and just not quality picture taking-also lack of training. The whole park is ran by kids. At least in Disney, you have mixed ages. I wish this park had more rides like Disney with characters indoors and sitting in a bucket type of ride to cruise through. I also wish they had lockerooms to get changed by Count Dracula's splash park.

I wish some change can be brought to this park after this review.

We flew from Toronto with our four year old grandson. The park is very poorly run, many of the rides were closed, includeing the Big Bird River. There were no indications on the map of which rides were shut down. Staff was hard to find, and the people we did find were so poorly trained they couldn't even answer very basic questions. We wanted ice cream, but the funnel cakes shut down at 3. Best experience was Dine with Elmo. The staff was pleasant, the characters danced and played games with the kids and my grandson was in heaven. There are a lot of good things happening at Sesame Place, we loved the rides that we got to go on and enjoyed the parade and The Magic of Art. They need to open up the attractions they have, or at least advertise that they are closed. And better staff training and attitude is a must.

Extremely crowded had to wait really long to get on rides. There was one employee per ride which made matters worse.

Just like all the other commenters are saying, it is understaffed, poorly managed and very underwhelming. Except for "Dine with Me" ($50 per person), there was no place that was open where you could sit and eat. While we were there, we only saw one Sesame character who was taking pictures with guests (Big Bird). Most dry rides were open but the lines were not moving quickly. The "Christmas Story Time" was less than 7 minutes long because by the time we made it over there a little late, everyone was already cleared out. There was only one show available to see and it was PACKED. The absolute worst part though is that they have the nerve to charge $47 for "Preferred" parking which just means you don't have to cross the street where the parking in that lot is ONLY $35! We used to own season tickets at Sesame for 5+ years and only went today bc friends had a few spare free passes. Glad to see that we made the right choice not to continue going there.

This place gets a bad rep.

We packed up our 22 month old and headed to PA for a morning filled with breakfast with Elmo and friends and a day of fun. I'll admit, I was nervous based off of all the reviews I read prior to. For me, I hadn't been to SP since I was a toddler myself, so I definitely felt a bit.. apprehensive.

Get there at just before 9am. We used General Parking which is literally just as effective as Preferred. We got let in at 930 for our breakfast which I did think was silly considering the breakfast starts at 930, but thankfully they do have a reservation system and getting settled was fairly simple.

The breakfast wasn't bad! I've had BAD breakfast before, this wasn't it. They served eggs, bacon, sausage, biscuits with sausage gravy, yogurt, fruit spreads, bagels, cereals, even French toast sticks. If you can't find SOMETHING here for you and your family -- you probably don't belong at a theme park.

The breakfast show was great, definitely beat trying to wait in the park to meet them.

The rides were good as well and lines weren't as disastrous as I read about. Considering we went over the holiday weekend, I think it was better than average in terms of wait times.

The Elmo Musical was adorable. We had lunch at Ernies Bistro. Again -- folks complained that the food was disgusting and expensive. I don't know where you guys think you can get two bacon cheeseburgers with fries, a cheese pizza with fries plus two drinks for $27. That's an average of $9 per meal, which I can BARELY get in the city. Yes, the admissions ticket is a bit pricey ($59.99), but it's a theme park.

The water rides and water area was nice, my only gripe was that the water was too cold for my liking.

I did hear while in The Counts Castle a young lady (employee) calling her dispatch for water and the dispatcher telling her she had to wait. She started crying out of frustration (who wouldn't?), so I gave her a bottle from what we packed in our cooler.

The parade? SO MUCH FUN!!! It was truly such a nice time.

Guys, ease up. As a NYCer who comes from the most uptight grumpy city in the country, this was a beautiful day out of town. Can't wait to take my happy toddler back!

The reviews I’ve read had me nervous about our trip, but we were so very happy with our day at Sesame Place. We anticipated theme park food and prices, so we weren’t surprised or disappointed. We had lunch with Elmo and though the food was pretty good, we didn’t even finish our meals because it was such a joy watching our daughter’s excitement over meeting the characters. We went on a weekday and had very short lines and really friendly staff. The street show was fantastic and felt like we had walked right into an episode of Sesame Street! The park was clean and we ran into only one grouch all day, even when we had a huge rainstorm that closed the park early. Overall, the families were pleasant and it was fun to see everyone so into making the day special for their little ones. We can’t wait to go back! We don’t know how long the Elmo-loving phase will last, so we’re soaking it in. Sesame Place was a great place to celebrate this particular time with our girl!

My kids absolutely loved Sesame Place. They enjoyed all the rides and they particularly enjoyed the parade.

That being said, the park was definitely understaffed. None of the water slides in the water play area were open, and it appear only 1 water ride other than the lazy river was open. The food stands along the parade route had only 1 person working them right before the parade, despite super long lines, and they continually ran out of food.

Even more frustrating was the kids rides themselves had long lines not because of crowds, but because of lack of staff. For example, rather than having 2 attendants on a ride (one handling letting people on and a second helping people get into their seats), each ride only had 1 attendant, which probably added 2-3 minutes to each cycle of a ride. For a park where most kids are under 8 years old, speed of getting kids on and off a ride should be paramount. The Magic Queue is expensive, but if your kids are going to want to go on rides multiple times, it is probably necessary (my kids only went on each ride once, so we did not buy it).

The prices of things in the park were expensive, but that is most theme parks nowadays, so nothing unexpected there.

The only reason why I’m giving it two stars is because The parade was very nice and my daughter loved it. It’s over crowded and I went during the week day . I waited on one line for a ride over two hours that’s crazy !!! It’s very small amusement park, and one thing I noticed was the workers don’t wear hair nets while serving the food. I could t even enjoy the water jungle gym the parents was all over it with there kids and so crowded my daughter didn’t even want to be in there . Over all I will not be back . Ohhhh and the water smelled like pee yes pee I know there are a lot of kids in diapers but it was just nasty , Splish splash or hurricane harbor is much cleaner on the water

We do enjoy Sesame and all it has to offer from the rides, shows to water park. The characters are so adorable and the kids get a kick out of seeing them roam through the park. Just one note - in August the park seems to be more crowded than usual so get there early or stay late to avoid the lines.

We have friends who had guest passes and got us in for free (parking too). If I had to pay to go to this park, I would have been PISSED.

Mainly my main issue was the kiddie pool … was told to move 3x while in the kiddie pool with my 2 year old. All 3 times there were large families sitting right next to me but I was the only one who was told to move. I was getting very upset about this because I am 18 weeks pregnant and desperately needed to sit down to cool off from the hot day. This young teenage life guard seemed to be targeting me and letting other people get away with whatever they wanted (no matter how rowdy they were)

Not super clean, crowds are a bit sketch and very long lines. Go elsewhere!!

First time ever doing any amusement park type adventure with our almost four year old and she loved it. That’s all that matters. People forget that this is geared towards the younger generation. Was the food great? No, but it fed us and you just need to expect that it’s going to cost more. We paid for the dinner with elmo and friends which was fun and my daughter was able to get a picture with three characters. The next day she came upon four more characters to take pictures with. Never came upon a restroom that wasn’t kept. Some stands/rides weren’t open at 10 but within the hour or so majority of them were. If you are trying to be mindful of covid don’t come here. People were not wearing masks indoors and some areas eventually got really crowded. We choose to come here during Halloween time and my daughter had so much fun. Money well spent.

We came here in the off season for the Halloween spooktacular.   The park was really nice and had a wide range of rides still open despite all the water rides being closed for the season.  However this park is definitely worth it to go in the summer to experience everything.  There was a puppet show we tried to watch but was having technical difficulties so it was canceled.   Some of the staff at this location were questionable as they smelled of Marijuana and or seemed really immature to be operating machinery for rides.  We got a cookie monster cookie which was pretty awesome.  The parade was really amazing.  If our kids were smaller we would come back in the summer for the water park rides.

We had a terrible experience here today. More than half of the park was not operating, including wet and dry rides. We couldn’t do either of the two working water rides (lazy river and tubes) because it was over a 2 hour wait. They were only letting one family at a time go around the entire river before sending someone else. All in all, my kids got to ride three dry rides. Sesame place needs to warn ticket purchasers that most of the park is not operating before selling tickets. My kids were pretty bummed out about no water rides.

Our experience at Sesame Place Philadelphia was awesome! All of the staff and characters were wonderful. Every year we go, the experience gets better and better. Our party included two adults with disabilities and the staff and characters went above and beyond to make their experience very special. Thank you Sesame Place!

Went with 4 kids 6 adult. Were there also maybe 35 years ago. What struck me was that on the Saturday I was there the park seemed to be mostly attended by locals from Trenton and North Phili. I guess it makes sense as for a small amount more you can add to your ticket and get a season pass. Crowded! We expected it so we bought the fast pass for the main rides. It cost me about $120 per ticket EXTRA but worth it for a one day visit. The lines for us were no more than 15 minutes. I am sure the others waited average 30 min. The food line for any hot food was 90 minutes! Totally ridiculous. They claim you cannot bring in food or a cooler on web but a sign as we arrived said no coolers bigger than 12" x12". So we could have brought drink and food to avoid lines. Bring a wagon or stroller just for your stuff! Bathrooms were disgusting. They need to add employees who are just ambassadors with information to give directions and point to bathrooms. Very confusing and must time wasted trying to find things. Rides were understaffed and a bit unsafe. The biggest individual tube slide was 1/2 open with one guard at top on a very crowded day. This guy has to launch you down, control two lines -fast pass and regular, and he has a mirror to see what is happening at bottom. People were crowding onto the platform on top and almost falling into the empty unused chute as they tried to be next. They definitely needed two people at the top per slide.
I would look for package deals with hotels way ahead instead of last minute to save lots of money. Hotels close by have no sidewalk or light on road at night. Very dangerous to walk to the park. No hotel shuttles. Restaurants nearby are closing. Bertucchi is gone. The area is depressed.
Overall I am glad we went. The guests seemed to stay kind in spite of poor management and I went with low expectation with the thought that as long as the kids liked it I would be fine.

Hadn't been to SP for about 4 years. Happy to see that they have improved the Dining with Elmo experience. The sanitation, food quality and food handling has improved greatly. They also do play cute games and other activities with the characters and kids which really enriches the character engagement and makes it worthwhile IMO. My big complain with SP is the lack of built in shade in the parks and lack of proper staffing. Some of the rides in Cookie Monster land don't open until an hour after park opening so arriving early doesn't necessarily help. At the water park on a Friday morning, it took over an hour to get on Rosita's slides because they only had one slide open. Additionally, the magic quee that they have added where you can pay more to skip the line/express line is awful. It makes the regular long that much longer, luckily most park goers don't participate but I can't imagine the increased wait times if more well heeled customers starting using this system. Creating a two tier experience is a no for me.
Easy, small and manageable Great park for the under 7/8. set. Needs more shade and better staffing.

We spent the entire day at Sesame Place on a Friday in June, and loved every minute of it! The park was clean, and everyone who worked there was kind and helpful. There were no lines for rides, and the park was super easy to explore with our 2 and 4 year old. The rides are perfect for young kids and toddlers. The Dance Party was adorable, and the Magic of Art Show at 2:15 was the perfect timing since our little ones were starting to fizzle out a bit. The Sesame Street neighborhood itself was so quaint and nostalgic. Definitely have your young ones get their face painted! Our 4 year old was thrilled to walk around looking like a cat for the day. A few bonuses we weren’t expecting: how easy parking was, we were able to bring our own food in, and lastly it started storming the last hour we were there so we were able to easily request a sunny day pass so now we will be able to return to the park!

had a great time the shows were great the place was dressed up with so much christmas decoration and lights did the dinner with the elmo was an absolute must if you go . also did some rides will surely return .

Been taking our 4 girls here for years and just got season passes again. Lots of things to love about SP and we’ve experienced and maximized all seasons.

However was quite disappointed with Oscar’s taxi ride, the new roller coaster. It’s obviously for kids so not a big roller coaster, but that’s not the issue.

I understand the desire for a quaint wooden roller coaster, but it is way too loud, almost deafening especially when going through the enclosures. I even expected it to be loud, since my seven-year-old (who rode it last weekend alone) told me today while boarding, “it’s really loud going up daddy” and covered her ears.

It’s also too rough and jerky for kids. I’ve been riding roller coasters my whole life and this was one of the unpleasant wooden roller coasters I neither have a desire to ride again personally nor take any of our girls on again (my 9 yo, an experienced roller coaster rider called it ‘kinda jerky’).

Will continue to go on Vapor Trail when at SP. I scared the bejesus out of my 4yo today on it! Memories...

We visited 2 different weekdays in June. Both days nearly all of the water rides were closed excluding the lazy river and the puddle pools. Even the counts castle didn’t have any of the slides open. These dates were advertised as being part of their summer splash on their website so we assumed that the water park would be running…? My child was very disappointed and didn’t understand why he couldn’t go on any of the water rides. We asked staff what happened and they said it was due to staffing issues. When we spoke with customer service they were very unhelpful, they blamed it on their hiring teenagers who weren’t reliable. I think it’s unfair to charge full price for 80% of a service. And pay employees more money, maybe they will be more reliable.

we purchase sesame package extravaganza on their website - first of all i never saw a place that does not work with you in terms of rescheduling - if your child gets sick hotel doesn’t work with you to reschedule and does charge you, if you need to change from a king bed to 2 queen beds they don’t work with you to do- if you call there is a lot of back and forth with supervisors but nothing is resolved. Very frustrating - sad to see that they don’t really care. First and last time going there - hopefully when we get to the park is not so bad. But never buy packages from them - you think u might be saving but you are getting just a headache.

We took our daughter, husband and 4 year old grandson to Sesame Place this past Friday. We had a good time. The park is just the right size for young children. It has a good mix of rides and water park activities that are perfect for children. It does get crowded. The lines for the rides weren’t too bad. But getting food was a challenge. We ended up eating on a line for a little over 1 hour to order food. The food and drinks are very expensive. I recommend that you bring your own food and eat at one of the picnic tables near the front entrance. There are parades and shows at various times during the course of the day. Well done! The characters are great!

Oh my gosh! What a blast! My almost 2 year old had so much fun and we will definitely be going back again! Saw some negative reviews and was a little nervous but it was the total opposite! More rides have opened now that the weather is getting nicer- including a roller coaster in the front. There are plenty of games for kids of all ages (with good prizes!), lines for rides were a bit long but they moved quickly. Park was super clean - they even have employees walking around sweeping - and every single employee we dealt with was so nice (including arcade / gift shop staff). You are able to get pictures with characters but cannot go right up to them. If you want to see a show, I recommend getting there at least 15 -20 min prior to get a seat, which is limited due to covid. Highly recommend the Dine with Elmo- you even get a family photo! Food isn't top notch but totally what one would expect at a theme park. Only con that I have is that we paid for Premier Parking online due to the fact I'm heavily pregnant with twins and when we arrived the lot was closed due to "maintenance" .. no one had alerted us etc which made for a long unnecessary walk !!!!!!!!! Covid regulations were followed very well. There was hand sanitizer stations everywhere throughout the park and everyone had masks on. I will say that rides were NOT sanitized between riders though. Overall, entire family had a blast and we will totally be back!

Sesame place should be renamed to Oscar's dump pile... someone purchased the licensing to Sesame Street and really let themselves go. This place claims to be kid friendly . Staff are unpleasant and are not able to answer basic questions. My favourite was the parking attendant who expected me to give him my credit card PIN rather than pass me the terminal to see what he was charging me for...

We were forced to purchased the 'food' because you are not allowed to bring your own in... it was the cost of premium food but tasted like vomit in a wrap and we had to beg for tap water for our kids as there is no where to fill up water bottles...

If you like the feeling of being ripped off this place is for you. Otherwise let your kids enjoy Sesame Street and avoid this place.

The most horrible experience I have ever had at a park. This is a cash grab only, being much more expensive than other parks while offering dismally smaller areas with less rides. Park is run by high schoolers who could care less about you or your safety. The whole kitchen thought it was funny when a small gas explosion occurred in one of the restaurants when they hit the pilot light for the fryer (too late I guess). The rides are a joke. Will never go back.

I have wanting to come here since my daughter was little. Regardless of Covid we were unimpressed. Minimum height to ride by yourself is 42in my youngest is 40.5 and was not allowed to ride alone with with oldest 46in. Majority of rides spin and make me sick. Have been to multiple theme parks all over the country and have always had rides available for 36in and up. Also masks did not seem to be enforced.

It was horrible and the only thing customer service said was to get in contact with guestcomments@sesameplace.com. Well I wrote them a long letter about my less than satisfactory visit and STILL NO ONE HAVE REPLIED BACK!

*Sesame Place: The Disappointment of the Season*

If you're looking for a fun-filled day of frustration and disappointment, look no further than Sesame Place. Imagine the thrill of paying top dollar to enter a park where half the rides are mysteriously closed – no explanation provided, of course. It's like a mystery novel, except instead of suspense, you get a sense of being thoroughly ripped off.

Comparing Sesame Place to Six Flags would be an insult to amusement parks everywhere. At least at Six Flags, you have a reasonable expectation that most of the rides will be operational. Here, it's more of a gamble – will your favorite Sesame Street character-themed ride be open today? Who knows? It's all part of the whimsical charm of Sesame Place, apparently.

Now, onto the highlight of our visit – the $200 character lunch. Yes, you read that right. Two hundred dollars for a meal where you get to sit uncomfortably close to oversized, sweaty mascots while nibbling on mediocre food that hardly justifies the price tag. The thrill of seeing your child's face light up at the sight of Elmo is quickly overshadowed by the sinking feeling in your stomach as you realize you could have had a far better meal for a fraction of the cost elsewhere.

In conclusion, Sesame Place offers a unique blend of frustration, overpriced mediocrity, and occasional glimpses of joy – if you manage to catch them between the closed rides and expensive lunches. Save your money and sanity, and head to a real amusement park where they know how to keep the rides running and the food worth eating.

Closed today 7/7/24

The family tube ride (but don't worry, 3 lifeguards sat at the bottom doing nothing but telling people it was closed),

The biggest roller coaster in the park, Oscar's taxi. After asking if it would be opening at guest services, the 16 year old working there told me, "I don't know, maybe it will, maybe it won't." I then asked a manager who said it would be open at 3pm. We left the park at 5:30, it never opened.

4 of 6 kids slides in the count castle water area. By mid-day the entire climbing area turned into a line of people trying to use two slides, it was unusable.

The pink and blue body slides in the back area.

The elmo body slides in the back area.

This happened to us last year as well. An absolute disgrace of a park. 4 hours of driving, hundreds of dollars in tickets, meals and hotel. Never again.

We went on a Friday, it wasn't very crowded and my 2.5 year old had a great time. She rode everything she could ride more than once, met elmo & abby twice, met cookie monster, met Bert and Ernie. We played in the water & sand too. It was a great day for her! We heard the dine with elmo was not worth it, but we had a great time and met all the characters anyway. Parade was also great!

What can I say about this amazing classic park, we enjoy every time we go there, even with all going on right now, we still enjoyed. It is so sad see how others don’t appreciate this legend park, I was very disappointed on the visitors, how disgusting they are leaving trash all over, even the staff is great and try to keep up, it’s just sad...visitors don’t take good care of it. Hopefully the park can enforce penalties to people who litter. All over.
Thank you to all Sesame place staff for the work they do on keeping the place safe, looking forward to comeback

We have been going to Sesame for years and usually love it. We had a very fun trip Memorial Day weekend. For some reason, when we went today, it was out of control. The line to get into the park was 35 minutes long. And the park was just overcrowded, to the point of not being able to even walk freely from one place to another. No capacity limitations in place and totally understaffed. The gate guards were so overwhelmed that they were telling people to just skip the bag check and go in. My bagged beeped because of my metal water bottle and they said it’s fine, just go in. I went through the bag check anyway but I saw many people skip it. There were arguments breaking out on the lazy river and hoards of people just screaming and fighting for tubes with two poor teenage “lifeguards” trying to control the crowds and eventually screaming at everyone. I remember the days when you could pack your own lunch. We paid $60 for three lunch items - and they were disgusting. My “pulled chicken” was grilled chicken on a plate with bbq sauce on the side. For $15.99. Save your money and don’t eat any of the food. Bring snacks and then have a real meal when you leave the park. They are so ridiculously understaffed and need to put capacity limitations in place until they can handle the crowds. It was the worst trip in a very long time.

I will never return to Sesame Place due to their customer service. I’ve been taking my kids for years. This year we decided to buy the all day dining package. In theory, it sounds cool: eat every 90 minutes for a nominal rate. Sounds great right? Nope. The lines were insanely long. Food took forever to come out. And some of the restaurants closed earlier than the park closed. All in all, we purchased it at 10am and was able to use it only once. That was not worth it to me at all. We ended up going to other dining places (not part of the all day dining promotion) and still spent money on food. With that, I wanted a refund. I called customer service and got the worst customer service person ever. He was patronizing, condescending, and downright rude. I explained the aforementioned situation to him. He said well there’s nothing we can do. I said ok may I speak to a supervisor please. He asked why. I said so I can get help from the supervisor. He said no you need to give me a valid reason for wanting to speak to a supervisor. I said, sir, my request to speak to a supervisor should be reason enough, please transfer the call. He refused. We went back and forth for a few minutes then I eventually terminated the call out of pure frustration that I was being treated this way. The representative’s name is Erwins. I called on Wednesday, September 13, 2023 at 9:11am EST. Sesame Place senior leadership, I hope something is done about this. No one should be treated this way. Especially after all the money my family has spent at your park over the last 7 years. Please hire better, more empathetic people. This is less about the refund request and more about how condescending Erwins was. Erwins, you may have gotten a kick out of how you treated me but rest assured, it was just mean. Whatever is hurting you, I hope you get help. To anyone planning a sesame please trip, skip it. It’s changed over the years. The lines are long, the people aren’t kind, and there’s always construction.

My 5 and 8 year old had a wonderful time at Sesame Place. I didn’t expect to go back because after the pandemic my oldest boys seemed too old, but my 8.5 year old had the best time of all. The roller coasters and family tube ride are great for older kids. He remembered before (or remembered photos) and wanted to get the character cupcakes again. A lot was the same after 7 years. They still had excellent entertainment with shows and a daily parade. I highly highly recommend visiting at the end of August. On 8/21 and 8/22 no crowds. It was much easier to see the parade than a busy time. The character dinner is a must-do and great value. Book with the hotel (Springhill Marriott is closest) for deals. The lazy river is nice and long and they let kids walk it as well. Disappointing it was closed one day, as well as some other slides. We were so happy they opened it on 8/22. There is a long ramp to enter which was fun and makes it easily accessible. The employees were all very friendly and helpful. Going for 2 days is great. If you skip the 3:00 parade on one day, lines for rides will be shorter at that time. Get there before 10 because you can beat the line to go through security, which gets long. The shows and character greetings make a trip here well worth it!

Spent the day with family of six. The park, attractions, and shows were excellent. It happened to be the hottest day ever so getting wet was enjoyable. However, the pricing of food and other conveniences was just "out-of-sight" and we felt like the only thing missing was the "gun". Two pretzels and two drinks came to $32.00. A locker rental was $35.00. A motorized scooter for the disabled was $90.00! I mean really???? AND they search your bags to see if your bringing your own food in.

I took my 2 year old granddaughter for her 2 years old birthday , with my son, wife and my godson( he is 12 yrs old). It was not a cheap trip not only was it like almost 3 hrs away from us. I also paid for the parking. We went there on July 13, 2024. Most of the adult rides where not open that day. We asked why even the waterslides on The Count's Splash Castle area were closed. the other on that was open had a big line... too long for a 2 year old to wait. The other games Abby's Fairy Falls, Elmo's Silly Splashy Slides, Elmo's Surf 'n' Slide, Rosita's Seaside Slides. They were all closed that day. We asked one of the lifeguards which by the way we had tons of lifeguards on the Lazy river... he said and i quote" WE DO NOT HAVE ENOUGH PEOPLE TO OPEN THE RIDES" do they really need like 3 per station in each area in the lazy river? I was very disappointed. for like almost wasted $400 dollars not counting the food and beverage. It was really not worth it.

I’m not going to say anything new from other reviewers- they are spot on.

We went in November during the Halloween festival on a whim since we saw tickets were only $30 - a bargain. We only live 45 minutes away and figured we should experience it with our 3 and 5 yo.

The good - the theming is nice as are the (free) street show and parade. Seeing my kids joy at hugging Elmo is priceless.
For these reasons it gets 3 stars, but barely.

The flaws:
First, security was lax - they barely looked in my purse. There are no paper maps - you have to use the app which is awful. There are no filters or anything- you literally have to read a map on your phone, making it hard to navigate.

The bathrooms were disgusting. I expect mediocre and overpriced food but the food at the Elmo buffet restaurant (not the character one) was completely inedible. I’ve had better school cafeteria food. Even my 5 yo said the pasta wasn’t good!

Since it was November, it was clear lot off-season and there were not a lot of people on line bu they moved so slowly due to an inefficient system - only one person working a ride who had to do the load, unload and operate- it took forever just to load a ride. Add the Magic Queue on top of that! They only had 1 of 4 trains running - we waited 25 minutes just for that!

Gift shop is way overpriced- avoid it.

I can’t imagine this place during peak season.

I would only go back if I could get steeply discounted tickets and I certainly wouldn’t tell anyone to travel far to go here.

Final tip: you can get some discounts if you buy ahead - tickets, parking, food and lockers so check the site.

Very nice place. We liked it. had a great time with family. a lot of character shows and fun activities.

This is the most overpriced, greedy, money-leeching place I have ever visited. They seem to think if you stick a picture of Elmo on stuff, people will empty their wallets. $200 entry for a family of four (we live in Europe and it's cheaper to visit Disneyland Paris, twice the size and a million times better). $40 to park (seriously?). The worst was $35 for a small locker!!!! Sorry but this is just taking advantage of people - by all means charge for a locker but $35??? And then to top it off, $40 for four small cups of Dippin Dots ice cream. What a bunch of greedy muppets. Shame on you Sesame Workshop.

We read the reviews of Sesame Place the night before we left. We almost did not go because we read so many bad reviews. I never write reviews and I convinced my husband to go, saying it’s probably just people that only wrote bad reviews on there.
My 2 year old loves Sesame Street and we are from out of state, so it would be the only time we would go. We were driving home from our NJ vacation. The first 2 hours were wonderful. Our family of 6 was having a great time. I actually said to my husband, “see I am glad we did not listen.” Then about 12-12:30 hit and the park was filled with more people than Disney and a football stadium combined in the small park. You could hardly move after that and you couldn’t get on any rides. The lines were ridiculously long.
The roller coasters were closed on the first part of the day and when we tried to go to the water park all the water slides were closed (other reviewers also had stated this).
A child’s meal is 17 dollars. We knew this, so we brought our food. A family of 6 it would be too expensive. You couldn’t leave the park around 12-2 to eat also because the line to get through security to get back in was way too long. They are really forcing people to eat in the park. Other parks like Story Land, you can bring food in. (I do appreciate the security though). We did eat at 2 so that we didn’t have to buy food but being a diabetic, bringing a cooler in and eating at lunch time would be better.
Parking so you know is 40.70. Another way they make money as well as with the food.
I did not go in on the water rides but my children tried. We got them all suited up. The 4 of them changed and we tried but all of the water slides were closed. They then went into the lazy river and I walked them to the entrance of it. My 12 year old begged them all to come out. She said it felt very dirty and she wanted them all to get out. She doesn’t complain about much. None of them really do. We just went on a NJ vacation and went to a water park there. They have gone to Santa’s village and Story Land and a cruise with slides and pools. There was a lazy river at the resort. She has never said anything. I was shocked they all came out.
Again, I don’t write reviews but this Park mostly disappointed me that is was by far more crowded than it ever should be. I would never go back. It is not safe to walk around with your kids with it that crowded that you can’t walk. There was no point by the last few hours. You couldn’t get on a ride. There should be a cap on the amount of tickets they can sell in a day. It cannot hold the numbers that were there. You are just wasting your money like most people on here said.

no water rides open no play area open no refill stations open not restaurant's open only one that had 1 cashier to place peoples orders I bought a season pass expecting the season has begun but nothing was even open but there was associate's at he gift shops to buy their overpriced items though this is the middle of June

Prior reviews really cover most of what I would say but I need to emphasize that the food at SP is truly horrible. Just under $50 got me 2 cold hotdogs (adult meal came with 2 instead 1 that would have come in kids meal), 2 cold chicken sandwiches with cold american cheese. All came with cold waffle fries. I sweet talked a worker into microwaving my chicken to melt that cheese which made it barely edible. Would I go again? Sure, but I'd pack ALL my own food. Kettle corn was good.

My 2 year old son loves Elmo. We have season pass so we save a lot. My son loves the rides and and its alwys fun to take pictures of the characters

Not worth the money at all! The food was awful -- poor quality and cold! They had hot dogs and served cold hot dog buns and coffee that was cold as well. You are better off waiting in line to meet the characters than to waste your money on this experience. I felt like I was sitting in a cafeteria and was served food worse than I could've ever imagined.

I also contacted them about this and have yet to receive a call back. Very disappointing as I enjoyed the park overall.

Not worth the price of admission to the park or the cost of parking at $35.20. We found that quite a number of the waterslides were not opened - we were told due to insufficient staffing - so we paid full price for a park that was not fully open. Same with the tube slides - only one of the two open. All this resulting in long, long lines for the slides that were open. Same with the food vendors - long lines and grossly overpriced food. I would never return or recommend the experience to others.

One of our families favor vacations we drive from New York and buy season tickets it is a must do for small kids! Fun for all ages we just really can’t get enough. And dine with the characters is definitely one of our faves

I would like to mention that I’ve been to many theme parks. This is by far, the worst.

The Good: other reviews say it’s good for toddlers. That’s it.

The Bad:
1. Parking is as expensive as Disney world. Really?

2. Staff never smile! Rude and impersonal. The worst treatment I witnessed in theme parks. Whether it’s at the ticket office to the rides.

3. If you don’t get the fast pass, skip the entire park. You’ll be waiting in their sad little lines forever.

4. Other reviews that mention it’s better for toddlers lack value. Disneyworld has more rides for toddlers than sesame

5. Water park is dirty. You can see garbage floating with you. Yikes!

I’m really disappointed and wish I had saved time and money and went to disneyworld. Totally overrated!

We witnessed the following:
--a woman's top fell off on a water slide
--a little girl peeing behind a food truck
--liquor bottles in the parking lot
--trash around the park and parking lot
--waited 30 minutes in a car line to get in
--there was no staff to ask any questions to
--no security
--women inappropriately dressed (thongs for pants, tops that didn't fully cover breasts)
--waited over and hour for most rides

There was not much to do three places to eat at customer service was terrible food was a ripoff poor quality for the price.

This was my second time, we bought food at Elmos lunch and the way to serve the food was longer than ever more than 45 minutes then the food was cold. The bathrooms were so dirty pee all over and toilet paper every where, no hand towels to dry the hands. Sesame Place have gone from better to worst park. The manager in the cafeteria very rude and nasty, plus they don’t wear a head net. I won’t come back to this place.

I decided to visit Sesame Place the weekend after Labor Day weekend in hopes it would be less crowded. I went on the last day (Sept 12th) that the water park was open. It was still very crowded. Overall, I had a good experience at the park. The park has an easy layout to follow so not hard to get lost and easy to find attractions you want to see. I had no trouble finding parking and did buy general parking ticket ahead of time. Also it didn't take long at all to go thru security and entrance into the park. It was pretty hot and I don't do well in the heat and I really liked that they had power breezers througtout the park which was a big help! Also I loved the lazy river and great place to cool off and didn't have to wait long in line.
Although the other water lines seemed to have long lines. I should have arrived when park opened but got their later in afternoon. There are many bathrooms /changing rooms throughout the park as well so that was nice not having to walk far to find them. I got to see the parade with Sesame St. characters and even the 9/11 tribute parade which were both very nice. Some things that could be improved would be lower prices (parking, park admission, lockers, food). I was going to get a locker but $40 is just too much! Also, I felt there could be more of a selection of food offered at the cafeterias and prices were too high. Also, could be more help (servers, cashiers) as I did have to wait quite a bit in line. Other than that it was an overall nice experience and would recommend!

I purchased a seasonal pass for sesame place in January 2020. Due to the current situation with covid we well not be attending sesame place. My park pass is due to expire in January however I was told the park would extend the pass do to covid till July. So basically I'm unable to take advantage of pass because jan, feb, March, and April the park is closed. So I would get two to three months from my pass.

I requested that sesame place either extend my pass to july 2022 cause basically I missed out on a year of the pass due to covid or a refund. I was told they have made a decision that's in the best interest of the park but not the customer. I'm requesting a refund of annual pass so I can purchase the pass when this pandemic is cured.

This was our first time visiting  Sesame Place and we were very disappointed with our trip. There were 6 amusment rides closed and 2 of the water park rides were also closed . Out of 4 dining options only 1 of them was opened, causing extremely long waiting lines. The only positive part of this trip were the live characters. This trip was a waste of money for half of the park being shut down.

Absolutely horrible experience today! What started as a few annoyances at the park turned into an utterly horrifying experience. Ignoring the annoyances of three rides being closed, dirty bathrooms, line cutting and crowds, today couldn’t have been worse. My mother has a 90% tear in her foot because of this she is legally disabled. My mom had said she could probably do the lazy river without further irritating her foot however the line was too long for her to withstand standing so long. A team member had overheard the conversation and advised my mom to go in the handicapped entrance at the exit and to just inform the attendant when I had reached the front of the regular line. We complied I stood in the line for over 40 min as my mom waited at the handicapped exit (informing a yellow shirt of the situation) when I finally reached the front of the line they denied my mom entrance since she could not prove she was in fact handicapped. Something never told to us by the other team member. Instead because I was holding up the line I was advised to leave the ride or leave my mom. Even after multiple team members said the lifeguard should just allow my mom on this one time she refused. I asked for a supervisor and was told she was doing her job and the other members (the yellow shirts) were not trained In such manners (shouldn’t all staff be trained on matters of handicapped guests) I could however get a pass from guest services at this point we had been in the park for three hours and my mom was utterly embarrassed and felt discriminated against, especially because the team member came to her advising her to use the lane. She felt like she was being judged because her habdicap was not visible and compassion and tolerance was certainly not shown. We asked for our admission back since we didn’t do anything except buy a hat and some lunch. Our stroller had been moved since it was not in “stroller parking areas” and our tickets must have blown away so we couldn’t even get the $130+ back that we spent instead we got passes for a park that my mother never wants to return to.

Great park with small kids under 12 will really enjoy it. My kids enjoyed taking photos with Elmo and other characters. My 5 year old loved the rides and water park. The baby loves walking around the park and the Cookie Monster cupcake. No breakfast at the part until 11 unless you do dine with Elmo.

Waiting time very little. Clean . Our Grandson enjoyed himself: he is 3. Lunch with characters well worth it!!!!. Could have some other playground like activities as opposed to mainly rides. Only issue was when we asked twice for assistance from park employees a:: they did not know answer. Will revisit!!

I grew up going to Sesame Place and have wonderful memories there, and I was so excited to experience it again with my own kids, but it was a huge disappointment. On the day we went, EVERY water slide was closed, including the ones in the Count’s splash pad, except for the little Rosita ride which was only half open (the only lifeguard was walking back and forth in the water to let people ride and then walking back to put their tubes on the side…it was SO painfully slow and the line was insane). The lazy river was the only other thing open, but it was not being managed at all…when you entered the river, it was a complete free-for-all with no system to get a tube, so it was just a mass of people walking upriver trying to be the first to grab a tube left floating after someone exited the ride. We saw two of the shows and the parade, which were cute but SO painfully loud. My adult ears were ringing, I can imagine what it was like for kids. The bathrooms were all a disaster starting from early in the day, and you were allowed to bring in water bottles but the only place to fill them up was a plastic beverage cooler right at the front of the park, so very impractical to actually use. Overall it was just terribly run and hugely disappointing, so even though Elmo is a huge draw, I wish I had not spent the money to visit and will probably never go back.

We went on 8/27, the Sunday before labor day weekend. Got to parking lot at 9:45am, waited about 3 minutes parked closer than the reserve parking. Line to get through security 5-10 minutes, line to get ticket scanned 5-10 minutes. So we were in the park by about 10:10am and there was no line for anything. My husband and I went with our 3 year old girl and she had a ball. No lines for any of the dry rides, we rode three of them, and she passed on the rest, but there was still no long lines by the time we left the dry area around 11am.
I read the reviews of the food and opted for the Dine with Elmo to avoid the headache and get guaranteed character meetings. This was my daughters favorite part of the day and well worth it despite, the absolutely terrible food.
The shows were also cute for her and I really liked the one on Sesame Street with Big Bird because it felt like watching an episode being filmed.
We also skipped the two water slides because lines, and my daughter took one look and went "no thanks", but there was zero line for the lazy river and we did that a few times and spent the rest of the day by the wave pool (which I wish went a little deeper).
I didn't think the employees were rude, but I'm a NYer who doesn't really love/need in your face happiness either...
There were also little to no lines for the characters that were out and about if you caught it when they were getting to there spot, which was easy to do if you checked the app.
It was a great park for my 3 year old, who barely sat in her stroller because it's just not that big. Will we go back? She'll probably outgrow it in 2 years, so not likely, but it was worth it for the HALF PRICE tix we got. Worth it for full price? Probably not.

Review of Sesame Place in PA. I wouldn’t normally do this but I don’t want anyone to go and be disappointed.

We were so excited to take our 2 year old to Sesame place. It was geared toward toddlers, advertised child friendly, advertised to be similar to Disney with characters walking around, rides, etc. However our experience this weekend was not even close. The only characters and smiling staff we saw were in the parade and Elmo live show. Every other staff didn’t smile and in fact seemed annoyed to be there. No characters walking around. There is a water park attached which seemed to bring adults and bigger kids like 10+ at the park riding rides. When I say adults I mean without kids too. Adults and big kids were pushing past toddlers with parents in line to get a head in lines and get on rides faster. It was dirty with garbage being left around the park including on shelves in the gift shop and overflowing out of the garbage cans.

Adults from the water park were sweaty and wet in swimsuits getting on rides. Women walking around in French cut and thong bikini bottoms. Guys getting on rides all sweaty and wet with no shirts. The park was not toddler friendly. Most Rides were not created for toddlers in mind or height. The play yard area had big kids, teens, and adults jumping and playing in it so toddlers could not safely play.

I’m sad this was our experience, we were hoping this would be our go to vacation spot with family and friends for a while, sadly we will never return. We flew from Chicago and only stayed 2-3 hours. Shocked that there are not higher standards for staff, visitors, and operations at the park. So disappointed that the park isn’t geared toward early childhood. Rides weren’t even all working. Really rundown and not cared for. I’d get a refund if I could.

We have been a couple of times, and recently purchased tickets to visit again. There was online advertising of a sale ending on June 29. We bought tickets for $49.99 each. However, the next day, we saw advertising of the exact same tickets at $39.99. We called to see if we could get a refund of the ~$60 price differential (6 tickets at $10 each). First, we had to wait on hold for over 45 minutes. Then, the customer service rep was dismissive of our concern. We were told that their prices are “dynamic” and there was nothing they can do. We asked if we could cancel the tickets and rebuy them, and were told that was impossible. We asked if we could speak to a manager to discuss further, and the customer service rep hung up on us.

I get that the park has decided that they can extract the maximum amount of money from attendees by increasing the prices on high demand days, but it sure stings to buy tickets that are advertised as a limited time deal only to have them drop in price significantly the next day. However, the real inexcusable frustration (and the reason for the one star review) is the horrible customer service experience. Having the rep tell us that he has been instructed not to escalate to a manager for this issue, and then send us to the “call over, please take a survey,” message is inexcusable.

I strongly urge the park to rethink their pricing strategy and how they interact with customers, as this has dramatically reduced my willingness to go back in the future.

We read some pretty bad reviews of recent visits and weren’t sure what to expect but we had a really nice time.

We went on a Thursday. From what I’ve read, Tuesday, Wednesday and Thursday are most ideal days to go due to crowd sizes. It was crowded but tolerable. We did not see overflowing garbage cans anywhere.

It was hot and the water attraction lines were longer than the dry rides but the day would not have been as enjoyable without buying the Magic Queue passes. We barely waited in line at all. For anyone that has kids of toddler age, is considering it and is able to swing it, do it. In my frugal mind, it was a tough click on the phone as I hit purchase but worth every penny in the end.

Every employee was polite and some went out of their way to be even more helpful than would be expected.

The characters were great with our 3 year old. The parade at 3 pm was very nice and our toddler got a hug and high fives from Grover and the Count as they danced. She loved it.

In-park finger food options were not impressive. However, there were some food trucks that we regretted not trying.

This was a last minute trip. We would definitely return on a weekday during the summer and do a breakfast or lunch with Elmo and crew.

In a busy summer for most, the Sesame Place staff definitely delivered for our kids during their first visit.

I would give 0 stars if possible! My son, 2 grandsons and I went Saturday for the first day of the Halloween events and it was an awful experience. There were only about 6 people handing out candy throughout the park and few basic Halloween decorations. Many food concessions were closed or only had part of the advertised menu. The facility seems to emphasize arcade games (which of course all cost extra) We have been to Disney World and Dorney Park dozens of times and always feel there is good value for the money. This was a wasted day.

As a 2 year old I give it a 5. Our grandson who will be 2 next month loved it. Elmos dinner, the parades, rides and water park was very enjoyable and he had a blast. As a paying adult I probably give it a 1. The park is severely understaffed or the staff is not placed correctly. On a busy Tuesday they have only 1 place to get food open. The line was long and slow so we skipped it. About 50% of the rides are open and maybe 75% of the water park was open. For the price you pay one would expect more. The parade was fun but they have more workers walking with the parade than they have out running rides etc so maybe some could do double duty. We had reserved dinner with Elmo and as we sat outside waiting in the heat we were looking for a nice experience inside. They open the doors and we fine the building is not air conditioned and it is hotter inside than outside. It was very unorganized inside, they had us line up without giving anyone including the staff what was going on. Half the food was not set up, some items they had enough for 5 people when there were maybe 100 there for dinner, 2-3 servers with about 15 choices. We were very disappointed with the meal. That said the 2 year old had a blast seeing the characters and dancing to the music. It is too bad they don’t have the staff to make it worth it for the adults.

Would give zero rate if it's an option. I booked admission tickets for the Sesame Place in Langhorn, PA for April 10th to celebrate my daughter's birthday and I added the Dine in with Elmo experience (booked separately). Few days later I realized the date for the Dine In experience was different from our admission passes (11th instead of the 10th) so I called the customer service to get it fixed. Rep said I may have to pay extra if he's able to change the bookings and I said it's fine. After few mins on the phone he came back and said no more availability on the 10th April. I asked him to cancel it instead and he told me he CAN'T CANCEL and that I can only re-schedule. I told him that I read the fine print in the Sesameplace booking website and it says that I can cancel 24 hours before. I called 7 days before. I asked for his higher ups so I could explain and he told me I will hear same thing. I was told they were busy that day so I accepted to be placed in call list. Will see after.

**Either update your website's information or train your customer service representatives on refund policies**

The park rules states: "No outside food, beverages, or coolers are allowed to be brought into Sesame Place". The lines in the few restaurants were super long and after 4:00 pm the food trucks were out of food, and the only restaurant open left open had a long line that wasn't even moving. No place were to get ANYTHING... not even sodas, and not able to bring food from outside.
The facilities are fair and the kids loved it anyways but because the lack of good administration this is a terrible experience for parents.

It was a good time but a bit overwhelming for my grandson. He is only 2 but was extremely happy getting to meet Big Bird. Seeing all the characters and shows was a good day for all.

We had a wonderful time with our Pre-K aged daughter! The park and things inside weren't cheap ($35 for locker access?!?) but the staff was extremely kind and helpful. There were plenty of food options, as well.

The only thing that was kind of a disappointment was the number of attractions that were either closed or partially open due to staffing. The fast pass wasn't a great option on the day we went for that reason, though I'd imagine in better circumstances it would be great!

That said, overall, we had a wonderful time and would definitely go back!

Very disappointed with our experience at Sesame Place. I came with my 3-year-old, who is not yet walking, and her friends. Unfortunately, the park refused to let her enjoy most of the rides simply because she isn’t walking yet. I completely understand the importance of safety, but she is still a child who deserves the chance to experience the rides and fun like everyone else.

It felt very discouraging and upsetting that the park is not friendly or accommodating toward children with disabilities. We expected a welcoming, inclusive environment, but instead left with disappointment. Families with kids who have different needs should be able to create happy memories here too, not feel excluded.

We usually visit during the Halloween Spooktacular because the crowds are less and the decorating is really nice. That was NOT the case this year! They say they are limiting the number of guests due to COVID-19. I didn't see ANY difference in the attendance numbers compared to the previous 5 years. They did close some attractions, which caused others to be more crowded. The shows were limited and the capacity was reduced, which means you needed to stand in a line (where no one understand social distancing) for an extended amount of time just to get admitted. The Halloween decorations were almost non-existent. Companies have used COVID as an excuse to reduce services without reducing prices.

Overall, we were disappointed this year and probably won't return. Guest behavior is becoming an issue.

I have been to Sesame Place many times before but I feel like this might be my last time. I absolutely love the grouch ride. Best ride in Sesame Place! I still love the rides in general and how they are accessible to all ages. I understand COVID has changed a lot of things but the food and entertainment really sucked. They used to make kids feel special. The parade is like 2 minutes long unless u count how long it takes to get to the other side of the park. There are only 3 floats and the characters no longer come down to interact or greet the children. They hardly have dancers or staff. Then the food prices are sky high and the choices were so limited. I would recommend the Mac and cheese from the ABC eats truck. The soda machines were all down. There was no ice. There is also a weird smell by the lazy river. I guess the park is good for one day visit but by the 2nd day it’s kind of boring.

We were so excited to bring our daughter to Sesame Place but completely let down by our experience. Of the 14 rides advertised, only 7 were open. 50% of attractions being unavailable with no explanation or notice at full ticket price is unacceptable. We traveled from several states away to visit this park and ended up with a very disappointed toddler who wanted to ride Oscar’s trash cans and doesn’t understand why she couldn’t. The dining area in the burger restaurant was filthy with overflowing trash and no staff to wipe down tables between guests. We don’t expect fine dining at a children’s theme park but at $16 for a plate of chicken tenders and fries, I do expect a clean area to eat. The bathrooms - use your imagination. A theme park geared towards young children that doesn’t have child-sized facilities? There are literally Walmarts with child-sized potties, come on Busch. The only part of our trip that wasn’t a complete disappointment was the souvenir shop, which was well stocked with hard to find characters.

A weekend holiday spot to a Fun theme park. Has plenty of parking and lots of fun games, roller coasters, merry go arounds, water games and other activities for whole family especially young children and teens.

The food selection was however quite limited and the place gets very overcrowded on week ends and one ends up spending quite sometime in queues everywhere. Also there was very limited covered space and the open outdoors can make it a very hot ons bothersome outing especially when small kids and infants are in the group.

$40 to get in the
Park . $25 to
Park to get in the park . $35 to rent a locker . Food awful do not go

It says all over the website that food and drinks are not allowed and that coolers are not allowed. This is NOT TRUE and should NOT be headed. We listened to the website, having never been to the park before, and spent the majority of the day trying to find food and water for our family. It seems that they sold the park out to max capacity but only had a small fraction of the food stalls and stands open. It was 95 degrees out and by noon we couldn't find water at any of the stalls, vending machines or stores. All they had left was diet coke, which our 3 year old children wouldn't drink. We ended up spending $75 on Graham crackers and yogurt and string cheese, etc. at a convenience type store for lunch because the 2 places serving food without a reservation had HOUR LONG LINES. They had no water so we gave the kids luke warm orange juice because it was all the convenience store had other than soda. We felt like idiots because we saw lots of families come in with coolers and they had their own water. Clearly they got the memo. My son went home with heat exhaustion and dehydration. The only reason I give this nightmare of a park 2 stars was because of a young staff member who walked us to the convenience store when we asked him if he knew anywhere that had anything we could give our hungry, dehydrated toddlers. The park also gave us no map and no hours for shows. There's clearly a "regular" crowd that know the drill. They knew where to be and when, and they knew to bring their own damn food and water because there's none to be had at the park! If you're not going with a regular, don't bother going at all. You'll spend the whole day running from one end of the park to the other looking for food and water and bathrooms. In the end we spent the entire day at the park and the kids only went on 4 rides because wasted so much time trying to find water. It was AWFUL.

We chose to book through Sesame Place Vacation Packages as we thought it would be more reliable and less hassle compared to using a 3rd party site. This was a big mistake as we found out while on the trip. We needed 2 rooms at the hotel and vacation passes for 5 people (myself, wife, my 2 sons and my mother in law). Sesame Place Vacation Package website was offering a summer special, buy 2 nights, get the 3rd night free. I selected that option and found a listing for the Best Western Philadelphia Bensalem Hotel with Vacation Passes for 2 rooms for a total of $485.53. I called Sesame Place Vacation Packages customer service and talked to a representative. He told me this is legit and asked me if he could go ahead and book it for me. I told him to please go ahead and he sent confirmation of my hotel, Vacation Passes and coupons - all confirmed with email confirmation.

During our drive from Toronto to Pennsylvania, Best Western calls us and tells us that we need to pay an additional $111 + Tax per room per night. I told him it is not my problem as Sesame Place booked this for us and I already confirmed and paid. The manager proceeded to tell me to contact Sesame Place to work it out. I contacted Sesame Place and they told me that there was a system glitch on their website but that they are not responsible for anything. Furthermore, they informed me that it is not their problem and that I either pay Best Western the extra money or cancel the entire vacation. When we tried to talk to a manager, they kept hanging up. We did end up getting a full refund, but in the process, we had a big hole in our trip to cover as well as a very disappointed wife with a childhood dream and 2 boys (ages 9 and 5).

It is very disheartening that a big company such as Sea World/Busch Gardens does not accept responsibility and take accountability for issues that occur on their site. Furthermore, the way by which managers talk to their customers is very rude and harsh.

I bought a season past a year ago and visited the park over 30 times since then. Always bought stuff in the stores, countless dine with Elmo, and spent thousands at this park. Always noticed miserable employees rolling their eyes at events and shows. Nasty attitudes at concession stands but overall we had a good time. This last time I was clearly a racial target due to my darkened complexion. Detained for a white person's mistake. I don't recommend going unless u have white skin.

Had a great time! It’s expensive but we had a great day. Best thing we did was book dining with elmo you get to meet 4 of the characters without waiting in line. My Girls loved it!

Horrendous. The park is extremely short staffed. There was one single water slide open due to lack of employees. Of course everyone waited on line to ride it. 2 hours for a 5 second ride. This particular ride (rosita's) also has side by side slides but only one side was in use because there was only one employee/lifeguard available. Complete ineffective and a waste of time. Never again.

3 of the main water rides that my kids wanted to go to Sesame place for were closed all day. Its summer, you would expect that these rides would be available. And, paying for admission, parking, food, and travel to get there, it is what is expected and paid for. I am definitely done going to Sesame Place. You can enjoy so many things close to home. The quality has defined gone down.

Visited with friends and it was really cute. I grew up watching this show, so getting to walk Sesame Street was nostalgic. A lot was closed as far as attractions and food, but I’m assuming it is because it is not officially summer. They definitely need more maintenance to keep things clean.

i like that the park is enforcing masks. i will come back again with my kids.
its a shame that some people just don't care about other.

We came here last year and decided to try again this year since our kids were 3 and 5 years old. I figure they probably wouldn’t appreciate Sesame Street much longer. It was a hot day so we planned to split the day between water and rides. We did not watch any shows because time did not allow. We ate once and boy was it a disaster. There was a group of about 10 kids in front of us picking up stuff from the line and then putting it back. Some were eating stuff then putting it back on the line. When we got drinks they were supposed to put a sticker on bottom so we could fill our drinks. They ran out so we had to wait for a worker to use a key so we could get a drink.

I have been to many amusement parks where there is a fast pass line. However, the one here is not ran efficiently at all. We would stand in line. There would be about 12 people stand in the fast pass line and get on before us. They would ride then get off and get back in the fast pass line. They would not make them wait out a ride before they put them back on. I watched people ride the same ride 3 times and only 2-4 people from the regular line would get through. Very frustrating.

This place used to be decent, but it has just gone downhill in recent years. From ridiculous parking fees to being severely understaffed, there is not much to like here. Your kids probably won't mind, but, as an adult, you will likely notice everything that is wrong with this place.

The parking is horrendous and expensive. Even trying to turn out of the parking lot makes you wonder how something so seemingly easy can be so hard.

We were there on a Saturday in July - probably one of the busiest days all summer. There were numerous rides closed, including both roller coasters. In addition, the rides that were open were understaffed (one person running each ride), which resulted in long lines. The staff was cranky and unmotivated, and seemed like that they wanted to be anywhere else.

Last, but not least, for the smaller rides there are poles to hang canopies to block the sun. However, the canopies were not up. It just seems like there is cost cutting all over the place. Plus the park is dirty and bathrooms are gross.

I'm not sure what the issue behind all of the above is, but this place needs work. I would honestly stay away, it's not worth it.

First and last time at sesame place PA. it was totally overcrowded no maximum capacity you could hardly even walk in the park.the weight on the rides was an hour and a half so I paid an extra $950 for my family to have the fast pass. The wait online for burgers and chicken fingers for the children was an hour and a half, and got to the register and there was one cashier working. The bathrooms were filthy. There was poop in the sink in the woman’s bathroom. No one would go and clean the bathrooms. The hotdogs were green, orange and yellow and there was no salad dressing for the salads. The menu was hotdog salad, string beans, brisket, not edible. this is what I paid $300 for. The characters were amazing for the children. At the kiosk
To get soda and pretzels the people were washing out there cups and refilling them in the soda machine.
“Absolutely unsanitary “and no one said a thing. The next day we went back for the waterpark. There was not one place to put our things so I spent $850 for a cabana which promised lunch, fast pass,and unlimited beverage for adults and children. there was no apple juice for our children and when ordering lunch, which consisted of hotdogs, hamburgers and potato chips , salad and cookies, we waited two hours for garbage quality food. my daughter, five months pregnant had heat stroke so we carried her back to the cabana and asked to move a lounge chair out of the sun so she could rest with cold compresses and was told no we were not allowed to do that.(absolutely unacceptable ) the young people who work there have no work ethic and do not care about guest needs… I’m so angry about the money I spent for disappointment…
Thank God for the characters and the parade… this my grand children did love

Not sure where to start….
Staff not friendly and appeared to hate their job. Lots of young staff-maybe high school or college age. Company should think about how to motivate their employees. Better pay? Incentives for school? Internships?
Many attractions and kiosks were closed but why?
Park opens at 10 and some attractions did not open until 11 or noon. Why? Target audience are toddlers who are not good at waiting and by noon, need their naps.
Started pouring in the afternoon and the park closed for a short while. While leaving to wait out the rain, only one employee was stamping hands for re-entry. People were waiting in the rain to get their hand stamped. Then round two of the rain came and the park closed and people had to wait in line in the pouring rain to get their “sunny” day replacement passes. Why? How about bracelets as to avoid these issues? Don’t forget the toddler target audience who aren’t good at waiting while their families are not good at torrential rain exposure.
One of the water slides had excessive lines as only one slide was open. Customers were told that they were short staffed. Yikes. Who wants to hear this after spending money on tickets? Just seems extremely disorganized and unfriendly.
One staff told me to have a sunny day while grimacing. Another staff yawned while I asked them a question.
Could be a much better experience. Seems like a company/management issue. Maybe they just don’t care.

Underwhelmed. I would not normally have picked a Sunday for a theme park visit but we were balancing 2 family schedules. I expected it to be busy. I didn't expect $30 parking to start. When we asked about a senior rate we were advised it had to be done online only which we did. The entry went well from there with 2 helpful people. Inside the water park area the wave pool was just shut down and the first waterslide for 2 had one side shut down which equalled an overly long line. The watering can wet pad had a diaper's worth of poop in one spot, employees were scarce for the cleanup. Lazy River went better and was well manned with lifeguards. Had the $15 bbq sandwich and fries for lunch. At least the $10 hotdog had a reusable cup for the kids. We watched the parade which was short but enjoyable for the kids to see their favorites but there is no contact or meeting we found anywhere in the park. There are cutouts for photos. The Count's Water Castle looked fun and grandchildren with parents played. However you climb all these stairs and all the waterslides down were out of operation so back down the stairs. The amusement park rides were mostly functional with a couple exceptions. We also found the park in need of a good power washer especially in food service where no one cleaned a table off or wiped down a dirty table in our time there. I did interact with some employees and thanked them when possible but the majority had the averted eyes looking down when they passed by. The 3 and 6 year olds enjoyed it but those of us that have been to other venues find this place lacking. I would also as a suggestion would have liked more historical Sesame Street skits played over the loudspeakers than the music selections.

Spent a Friday in July as SP. Four adults and 2 four year olds.

Pro: Rides are great and kids had a blast.

Cons: Extremely poorly run and dirty park.

By 11 am we noticed that the hand sanitizers were all empty and they remained so all day. Same with the soap in the bathrooms. There are no COVID precautions what-so-ever. No social distancing or sanitation between uses of shared equipment like inner tubes. If you are concerned about getting COVID, I would suggest you not visit this park.

The food is bad and overpriced, as are other amenities. For example, we wanted a simple ice cream cone, so we went to "Cone and Coffee" Turns out they do not sell ice cream cones. Rather you can get an "Ice cream bowl" which is a large salad bowl sized container of soft-serve ice cream for $6. They could have had a win with something easy and crowd pleasing but instead they offer a stupid amount of a big blob of soft serve. We also rented a locker for $40. This sounds crazy, but when you are there, you are desperate for a way to manage your stuff.

This park does not have the enough capacity with its attractions to handle the number of people who come. This basic problem is made much worse by the slowness by which the workers manage the lines. There are often minutes between when one person gets off a water slide and the next person is allowed to go. We spent a good amount of the day standing pressed up against other people in line. To some extent this could be alleviated with better management that works to move people through quickly.

Bottom line - kids loved it but parents were frustrated. We will not return here and will be looking for other parks to attend.

Is a awesome place, my children love it. It worth every dollar we pay, Sesame place have everything for different age.
We love the place

I would have given SP 5 stars had it not been for our entry experience. I had purchased Little Mermaid Swim wings for my granddaughter to use at the water park. She loved them and was so excited that she wore them into the park. At security we were told she had to take them off to be searched. Really? After an extensive search, we were then told they were being confiscated because they were not allowed in the park or we could take them back to our car in the parking lot. Again, Really? No signs at the park or on the website indicate thus. Nevertheless, I understand company policy and could have put them in my bag. I’m sure if we tried to wear them at a water ride, they might have been confiscated. My granddaughter—who, by the way, is autistic, which is why we brought her to a supposedly autistic-friendly park—was devastated. We did not park in general parking so could not return them to the car. (which I told the security team). I asked to leave them there and pick them up on my way out. Again, I received a blunt “No,” so I placed them behind a tree and decided I would take my chances that they would be there on my way out. I was again told I could not do that and we would not be allowed to enter unless I turned them over. I did not want to ruin my granddaughter’s trip, which she had waited to take for two months, by marking each day off on a calendar. I promised her I would buy her another pair when we returned home. I am astounded by the lack of understanding and empathy toward this child. Perhaps they should get some child sensitivity training. I can’t believe there wasn’t another way they could have compassionately dealt with this problem. Thank goodness the rest of our trip was wonderful.

I purchased a bundle which includes admission tickets and hotel. Our check in was 3pm so we went to the park first. My 5 year old was exhausted by 3pm so we left to our hotel. We arrive at the hotel to discover the pool was closed by the health department. I go to my room to find weird wires coming out of the AC unit and water damage over the shower. I requested another room and the minute we walked in the pungent smell of mildew was overwhelming. I did not feel comfortable staying at the best western so I immediately left. I scrambled to find a hotel and was lucky to acquire the last available room at the Hampton suites. However, my customer service with sesame place was horrible. I was on the phone for over and hour and getting push back on my reimbursement for the hotel. I wanted to be reimbursed for my hotel and receive the current ticket cost which was cheaper than what I paid originally. The hotel I stayed at was more expensive so I figured it was a reasonable request. Unfortunately, because I used the first day ticket they claim they couldn’t reimburse me. The company gave me three meal vouchers which they claim included an appetizer, meal, bottle water, and dessert. I get to the park and discover that is not the case. You have to use the voucher all at once and some places don’t offer appetizers or desserts. My experience was horrible and I spent more money.

The park is closed today on a day with 7% chance of rain. We drove over 8 hours to take our 2 year old to Sesame Place. While we had a decent day at the park yesterday (even though it sprinkled), we couldn’t wait to go today now that our son was rested and warmed up to the rides! Today, there is no rain in the forecast, and we walk to the park to learn it closed. No refunds offered. Just tickets to use in the next 365 days. They would, however, let you pay $50/ticket for the character lunch. There were children SOBBING at the gate in their Sesame Street gear. You can’t get mad at the young people being forced to deliver the bad news given to them by their bosses who were too chicken to face the crying children. Do better.

On the one day we did get to “enjoy” the park, we prepaid for the Magic Queue, but we’re unable to use it for most of the day because you had to redeem it in the hour long line at guest services. Once we got it, we were told we could stay on the rides and continue riding (a definite bonus with a 2 year old), but the ride operators disagreed with that policy. The food sucks and everything is overpriced, but we expected that. The parade was excellent (even in the rain).

For the sheer fact that we cannot go to the park on a dry, high 60s weather day, we will NEVER be back, and we will warn others about this trap.

We were first timers going to Sesame Place on Sunday 9/5/21 Labor Day Weekend. We had a great time overall. The smile on our daughter's (age 2) face was worth everything.

We got to the park for opening. Unfortunately we had 2 meltdowns prior to even going in - the entry staff raised the gates at 930, we didn't know there was breakfast with Elmo. We got to the ticket taker and were turned around, obviously the little one upset. Then they told people waiting that all lines were open, a bunch of people went over to the season pass line and got turned away after getting out of the regular line. Anyways, gates open at 10am promptly.

We went and did the dry rides first and scoped things out.

We did lunch with Elmo and friends. Overpriced for the quality of the food but everything we had was good. It was nice having a little "break" late morning/lunch time. It was great to see the characters up close.

My husband splurged and got the magic queue tickets when we got to the park. At first we were really nervous that we wasted a whole bunch of money as we were able to get on all the rides without a line. However, after lunch is when it was totally worth it! We skipped every single line.

Water was freezing. We did have a quick float in the lazy river and then did the big slide with the rubber ducky. Our daughter was too cold after that to keep going so we changed back into dry clothes.

Staff was great. Parade was fun. Some guests were rude and you just can't control that. Overall we had a great time.

this is a fun place for the youngest. We visited Philadelphia from Denmark, and wanted to visit the park. The park is very expensive. 23 $ for parking. And they will charges you for so many ekstras in the park. Beside the fact you need the large creditcard, we had a very fun day.

Our chief complaint was the Lazy River. It was very difficult getting in and out. There was nobody helping. There was one person trying to direct traffic, but what would have been very helpful would have been someone holding the tube steady as we went in and out. Go on this with a group of people who can help each other, otherwise, I hope you are very coordinated.

Elmo is supposed to be a few feet high, much smaller than adults. So, seeing an adult-size Elmo is a bit... odd.

Otherwise, we had a great time.

So I’m re-writing my review since my last one was taken down. I don’t want that to happen again so I’ll keep it very brief and vague. I would not recommend this terrible place to anyone. It didn’t feel welcoming, it didn’t feel safe, and it was run down. I hope this review helps anyone who might be thinking about taking their family to this park which is a short drive from Philadelphia.

All the water rides in Elmo's world are closed. Do not tell you that when you buy your tickets. Very disappointing On a very hot day!

Our family and 3 year old loved it! Spent the day in Elmo's world. Rides are suitable for young children with just enough thrill. My 3 year old was in awe of seeing the characters from TV live!

This was my first time at Sesame Place. My son is 5 and we wanted to take him before he got too big for it. This was the perfect age since he was able to go on ALL the rides. Some even by himself. We decided to make it a short stay vacation before school. So we opted for a package deal through the website and stayed Thursday-Sunday at the Sheraton since it was one of the closest hotels. This park is definitely for the little ones. Half the park is a water park, so if you’re doing the whole day, take note. We decided to do the rides one day and the water attractions on the other. The lockers in Sesame Place are $35 for small, and $40 for the large lockers. There aren’t many places where you can put your stuff if doing water attractions, or chairs so you are pretty much forced to get a locker. If you want a chair….get there early. We did the Elmo & Friends breakfast which was really fun for the kids. The characters put on a show and the children got to interact with ALL the characters ( Elmo, Abby, Cookie Monster, and Grover) and take pictures, both professional pics and pics with your cell phone. They sat at the tables and hugged the children.
The breakfast was buffet style (waffles, bacon, eggs, sausage, fresh fruit salad, yogurt, juice, coffee, cheese grits and Biscuits gray optional). The staff is young, you can tell mostly teenagers with summer jobs so be a bit patient. We went to the park on a Friday and a Saturday. Saturdays they definitely pull all the stops and ALL the characters are available so are the snacks and attractions. However it was also very crowded on Saturday. So like any other amusement park, get there early. There are no towels provided for water attractions so bring your own if needed. The lines for food was OUTRAGEOUS .I would strongly suggest just going right next door to Margaritas Mexican restaurant for lunch. The prices are about the same, no lines, Air Conditioned and a place to sit and relax a bit…and a nice list of alcoholic beverages for the adults. When done if you want just head back to the park.
One thing i did love is that the parents can ride all the rides with the kids which really added to the fun. The park is fairly small. We started around 10 am and was done by noon. If you plan on the water attractions the same day, you could be there the entire day. The fireworks happen at 8:30 pm and last about 7 mins tops (this isn’t Disney). It’s a fun place for both kids and adults and really add to the bonding of the family since all family members are included.

I had gone to this park with my granddaughter 5 years ago and was really looking forward to taking my 5 year old grandson this year in June. I made all the reservations in advance and we drove 10 hours to get to Pennsylvania.
3 days before we left, I received an email letting me know the water park would not be open on weekdays until June 14th. The water park was a big reason why we were coming there.
I had bought a 2 day pass. Day one not only was the waterpark not open, but half of the rides weren't running either. Neither were many of the food places open. Two overpriced gift shops were open, and they should be ashamed for the prices that they charge.
Day 2, 90 degree day. They still had the waterpark closed. Half the rides still closed.
A couple of closed rides were now open, but ones opened yesterday were now closed. I was dying from the heat and had a hard time enjoying myself. Lots of people were upset as they had no idea that the waterpark would be closed until they came in as they were dressed in their bathing suits. I went to the customer service area where the man there was no help The most he could offer me was a free ticket for return visit.
This didn't work for us as we already booked hotels and we were leaving the next morning. I asked for maybe a gift card to use at the gift shop, but no, wouldn't give it to me.
I did call the phone number he gave me to try and reach someone above his paygrade. Be prepared to be on hold for 2 hours, no joke. That person was no help either as he said I had used my ticket so no refunds, no gift cards. I explained that we had hoped that all the rides would be open on day 2 and how would we know either way without using the ticket to get in, but he was no help. Their customer service is non existent.
This park used to be a fun place, but not anymore. We also saw that this past week they had to evacuate the park due to a shooting at the mall next door. I will never ever go back to Sesame Place. And I plan to alert anyone I know not to go here either. They do not care about their customers. They only care about making money off of parents.

We had a blast. Kids are 3 and 5 and there were so many rides for them. Only down side was food is super expensive and bathrooms were disgusting. But I guess that’s most theme parks?

A very frustrating day at Sesame Place in Pa.

Tickets were purchased on line for two families ,at a cost of over $400 for admission, parking of 2 cars and tax and fees.

On Thursday June 23, 2022, , My sons family travelled from Virginia over 4 hours to bring their daughter to Sesame place for the first time. He had fond memories from more than 30 years ago when he attended as a child.

Although the weather called for some drizzle and rain it also called for bright clear skies by 2:00 pm , the park closing at 5:00 pm would still allow for 3 hours which included the parade.

Upon entering we found that many of the rides and attractions were closed, surprisingly even the indoor attractions, just the ones needed to get out of the rain.

We went indoors, to what was limitedly available, shopped , had some lunch , and became excited when around 1:30 the weather began to lift and skies began to clear. A few rides began to open, but no roller coasters. We rode the swings, and a teacup ride and just then at about 1:45 clear skies arrived

Without explanation , we were then informed that the park would be closing in 1/2 hour. This made absolutely no sense as it had remained open during the drizzle and the rain, and when the day changed to a beautiful sunny day , with the expectation that the rest of the day would remain sunny (and it did) we were then informed that the park was closing 3 hours early.

The children were very disappointed, the promised parade never came, the park closed just after the weather turned good, the parade never happened, most of the rides and attractions never opened.

What made this issue difficult to handle is that no staff could explain why the park was closing

This day, costing more than $500 for the two families was a supreme disappointment. We could have enjoyed the rest of the day, another 2-3 hours, the children excited about a parade, left sad and unsatisfied.

The value of this day, 8 tickets purchased in advance , two parked cars , fees and taxes should be refunded as the park operated in a significantly limited opening and for limited amount of time, and finally closed just when everything should have opened. ..No one could explain , but we suspect they just didn't have enough staff. Unfortunately no offer of compensation came, and two letters to corporate have not been answered.

They listed the Black Friday sale ends on 11/17 on the website. I purchased it on the exact day. Then I found out the sale was still going on and changed to “end soon,” and the price was even lower. I called them for a price match. They said they can’t do it because of the “dynamic” of the price, which will change daily! This is definitely CHEATING! They don’t have a place to file a complaint, even though they disconnected me to avoid a low score survey after I told them I would do a survey. I have never had a terrible experience like this in any themed park before!

Stay away from this park on summer weekends. We went the second weekend in August and it was so overcrowded and understaffed. The employees are rude and all moved very slowly. The park is disgusting. The restaurants were disgusting. The Cookie Monster café floors were so dirty your shoes stuck to the floor and there was so much trash everywhere. We had to wipe down our own tables. The food is so gross, cold and overpriced. If you go bring in your own food and snacks. The bathrooms were disgusting as well. The attractions are not very good either. With Hershey Park and Six Flags both an hour drive from this place, there are other better parks for similar or even cheaper ticket price.

I decided to take my son for his 4th Bday... Park is very nice but was very disappointed with food vendors, bathrooms not being well kept and barely seeing any of the characters walking around in the park. Overall, our visit was very AVERAGE. I hope our next visit will be much better.

We were here about 5 years ago during the week and it was a positive experience. Today...not so much. We went on a Sunday and we waited for over a half hour just to get inside the park. That was the shortest line we waited in. The place was PACKED. Most rides were anywhere from 45 minutes to 2 hours to wait without the fast pass. They would let the entire fast pass line on first, which filled about 3/4 of the rides before letting anyone from the regular queue in. There was major line cutting going on and the whole place just felt like it was a free for all. (So the naturally selfish and pushy crowd could really shine here.) Crowd behavior was awful, and as other reviews have mentioned, the place had a very ghetto feel. In general, amusement parks with fast passes just make it a worse vibe, but it was especially apparent here. If you want to be able to do more than a few rides in 8 hours, then I suggest spending an extra $100+ on top the already expensive ticket per person just to not be angry all day.

It is unfortunate, because when we were here on a weekday several years ago, it was so much better. That's why I rated it 2 stars instead of just 1.

Mixed feelings on this place. Our 3 year old loved every minute, so for me that makes it worthwhile. However, this park is very expensive and they nickel and dime you. I expect to pay for tickets and parking. But, once you get in there are so many extra costs. Elmo the Musical is offered as a free show, but there aren’t enough seats for everyone in line. So, if you want a guaranteed seat it’s 15. Per person. Also, the food was of poor quality and very much overpriced. The restaurant itself was very dirty and we didn’t want to eat there. The restrooms throughout the park were all disgusting. Also, they don’t have shopping bags for any souvenir purchases, but they will sell you a shopping bag. Just expect to spend much more than anticipated. We went on a less crowded Halloween weekend and the wait times were manageable. I can’t imagine coming here on a summer weekend when it’s crowded.

I have never written a review before, but felt I had to after today’s visit to sesame place. For paying over $300 for our family to go it was beyond a disappointment! Not only are there barely any rides and one of the water slides was not working, the crowds were insane! The park was way over capacity to the point of feeling dangerous. The lazy River had no room to float everyone was walking, those in tubes running over kids with no life guards in the water. You also had to walk to get a tube, no one working there was bringing them over. Most of the drink places were closed and the Count’s splash area was so overrun it with people my kids couldn’t go. They went for a few minutes and my son got lost in the crowd. I strongly discourage any visit here.

Pros: Parade, Meet and Greet for Character, cute rides
Cons: long wait to get into the park, extremely limited seating areas for food, the worst ice cream on the planet (actually was refunded), way overpriced for small size of park/ long wait times for rides due to small size capacity of rides

The day started out promising as the front of the park was clean despite the construction that was going on. It was a little annoying that there was only one of three security screening stations open which created a long line but nothing too major. The bathrooms were clean and well stocked in the morning. Slowly things started to go down hill. My family and I were looking for one last fun day of the summer at a water park but the most of the water slides were closed. Rosita’s Seaside slides were the only water slides open. The water in the lazy River was extremely cold and most definitely doesn’t have a heating system. The same with the water in the Counts Splash Castle. Thankfully it was hot yesterday so it was easy to get warmed up once out of the water, except then there was a problem with getting water or ice cream to stave off heat exhaustion. The food vendors were mostly closed as well, yet there were crowd’s everywhere. There was one restaurant open near the Count’s water play area but the lines were horrendous and the fries were stale. The chicken strips were mediocre at best. We finally found ice cream closer to the front of the park but the gentleman who was serving the ice cream was full of something white on top of his black outfit that just looked like he didn’t care about his appearance. On top of that, the amount of trash behind his station was disgusting and he kept the box of “clean” spoons open sitting on the wall on top of trash behind him. I did get a picture of this mess. Overall I’m disappointed with spending the amount I did for the lack of amenities available to us and the terrible food served there.

We finally got there! All three of my kids (2 with spouses) and all five of my grandchildren (41/2, 4, 2, 2 11/2).
Make sure you use a discount ticket! And print it at home! Kiosks don’t work well. Guest Services slow moving!

Snacks and closed drinks allowed. Make sure you pack them!!

Frustrating that they don’t give you a map or list of showtimes. Probably should have taken a picture of showtimes posted on a sign when we entered park.

Slow loading onto rides.

We did last almost 5 hours😊. One show, several rides, lunch and THE PARADE! Don’t miss the parade!!!!

8/13/23
EXPENSIVE- We paid $55 for 1 handicapped parking (which wasn't available as preferred parking is the same lot and all the spots were taken), tax +5% surcharge to every purchase. Tickets weren't terribly priced as we only paid $65/ea. for a Sunday but if schedules allow they have some good discounts mid week. $21+/refillable soda cup...not awful if you enjoy soda however every stand was out of ice come noon and half the stands were out of certain soda (regular coke was what we saw), how do they not have ice? We didn't eat in the park and I wouldn't even recommend it (we made 12 sandwiches with snacks and drinks for the price we would've paid for 2 hotdogs ($11.99/ea)..I get you're a park but its a hot dog folks!!
CLEANLINESS- The gates open at 10a, by 11 the place was destroyed and got worse throughout the day. We did dry rides first but the over population of guests the wait lines were ridiculous. 3 kid rides in over 2 hrs...what a waste!!
After we exited the park to eat in the handicapped lot (that was actually the nicest part of the park) we changed to hit up water rides.
OMG, the place was filthy, like beyond disgusting. DO NOT FORGET WATER SHOES!! Food and drinks are allowed in all areas of the water parts and it shows. Food on the ground was nasty, the chairs (if you found one) along with the ground was covered in ketchup, popcorn, hot dog bun pieces, crackers smushed and everything else you could possibly eat wet and covered every inch of the water park ground. **WHY IS FOOD ALLOWED IN THE WATER AREAS**
CROWD: I don't know what the park caps at but I think it should be less. The amount of people just made for a miserable day. EVERY line was over a 45 minute wait. Even the folks that paid for special passes were waiting.
Does Sesame Place not have Maintenance that continues to clean all day?? People are just gross. Water Parks should be designed to walk around in bare feet but this park you're walking on trash all day.
And don't even get me started on the restrooms...
I was there in the late 80s and revisted with my nephews..I definitely will not recomment.

Just back from Sesame on the 2-day Groupon. As many have said, the park is indeed filthy, smelly (lots of vomit smells), hot and congested. This being so kid-centric the food truly is appalling and of very low quality. The Pizza buffet in Elmo’s Eatery featured cheese created in some science lab.

Really though the issues stem from the operational side of the park. The load in / load out time for rides is completely unacceptable. At least 5 min to load and 5 min to unload every ride. There simply are not enough staff working each ride and this causes massive lines that can be avoided.

As for the Magic Pass (to skip the lines), well, we got there when the gates opened and it already was sold out for the day. The staff member said it often sells out online. How is this acceptable? You hold nothing back for people walking in that day? But really the worst is that there is ZERO control over those who have the magic bands. That is, despite massive lines that move slow, people with magic bands could go on a ride over and over again immediately getting right back on the line without waiting! This causes even more delays for people already waiting in the hot sun. It creates a lot of frustration. Disney, for example, allows a certain number of fast past holders to go per people on the regular line which is certainly fair. Sesame Place fails miserably here.

The water rides are mostly ok, but the lazy river was absurdly overcrowded and the staff was overwhelmed. Big issue remains a lack of shaded area which one would think could have been addressed over the 50 years of operation.

It’s clear that this facility, because it’s seasonal, works on a shoestring budget which leads to understaffing, low quality food and “extras” that make for a truly memorable experience. If not for the Sesame Street characters this park is a major fail. Comparatively, Adventureland on Long Island wipes the floor with Sesame Place.

I received a lifetime ban from the park after purchasing season passes for my family. The security guards confronted me in front of my children and said that I was being accused of shouting profanity at a park worker. I had never spoken with any of the workers other than a polite thank you. When I asked the security team to review the park cameras they said they didn’t have any. This is quite concerning that a major amusement park would not have cameras. My family is out hundreds of dollars and I am being accused of something that never occurred. I was escorted from the park. I tried to reach out to park management and security with no response. I’m very disappointed in the actions of the park and the lack of security and cameras. If safety is a top priority, please make sure you utilize cameras.

I cannot begin to say how disappointed I was in this visit. Where to begin? Park was not staffed properly. Lines very long. Water rides with 2 chutes available, only running 1 side. Food not at all good. They have a version of Disney Fast Pass, but do not advertise it, then when you go to Guest Services, they tell you it is sold out, but they offer a more costly option, that they say is good for each ride once...turns out it was only good for the water rides. Not a lot of shade cover on hot days. The parade was great, Elmo theatre show was also great. All in all, very disappointed in this. Staff did not seem to care about guests enjoyment for the most part. Took over 5 minutes to clear one ride and re-load...ride only took about 1 1/2minutes. This company operates theme parks aside form Sesame Place and I would have expected a much more professional operation from them.

This was our second time visiting Sesame Place. The first visit was, quite frankly, awful. But I like to give businesses a second chance, because, let's face it, everyone (even companies) have bad days. So, we purchased tickets for "A Very Furry Christmas." We arrived at the park, and our first negative experience was the very high cost of $25 to park in a lot that looks like it hasn't been resurfaced or repainted in about 20 years. But, ignoring the price to park, we headed for the park, which was beautifully decorated with lights. There was a possibility that this might be a really great experience! We entered the park (which was very empty, so there weren't mobs of people...very easy to get into everything.) But, much like our first visit, the park employees seemed surprised to see guests in the park. We headed for the Doodlebug Express, and waited in line for 15 minutes while the employees figured out how to unlock the exit gate. We watched them try multiple keys, before finding a supervisor who had a key. Once on the ride, there were decorations that weren't plugged in, a whole stretch of trees were blown over, and not lit (granted the park was experiencing high wind gusts that night), but we were literally the first trip for the attraction for the evening. After we experienced that ride, we headed to see one of the shows. We were having an issue finding the theater so we asked an employee where the theater was. He told us it was in the opposite direction of where it actually was! And to top that, his track of selling souvenirs literally took him within 100 feet of the theater we were seeking. Once we found the theater, we settled in to watch the show. Unfortunately, it was terrible. Again it was as if the park was surprised that they were open. There was a Christmas tree onstage, and only the bottom half of the lights were working on the tree. To add insult to injury, one of the lines from the actors went something like "and Santa even lit the tree for us!". You would think the staff and crew would make sure that the tree was actually fully lit, since it was a plot point in the story. Once we survived that show, we went looking for ice cream, and stumbled upon a nice little walk-up food station called "Cone Corner," which prominently displayed a very large menu board featuring ice cream specialties. Our son loves vanilla ice cream, so we walk up and ask if they just have plain vanilla ice cream. The response from the employee: "Sorry, we don't serve ice cream here." So, we go looking for the only other place that supposedly has ice cream in the park; a food truck located near the entrance. We find the truck, because they have a menu board sitting in front of the que line with a picture of an ice cream cone, and all the ice cream treats to purchase there. Finally, we can get ice cream for our son! We walk up and ask for a vanilla ice cream cone. The response from the employee: "Sorry, our ice cream machine is broken." So, Cone Corner, with the ice cream menu board didn't have ice cream, and the food truck with the ice cream menu board didn't have ice cream. The park probably spent millions of dollars on the Christmas overlay, but couldn't afford a menu overlay for Cone Corner, and the food truck employee (or any of their managers) didn't think it might be a good idea to not display the ice cream menu board since they didn't have ice cream? There were so many things like this that happened on both our visits, that I don't think I can stomach returning again. Our son enjoyed his visit, but we can spend a tenth of the money for him to go on the same rides at Knoebels Grove, where we can get ice cream, interact with friendly employees, and not pay $25 to park.

But, I will say, the "Elmo the Musical" show Christmas overlay and the parade was very well done, and I was impressed that the huge Christmas tree at the main entrance was covered in pixels and those lights were synched with the parade music. And the parade was very well designed to get all the park guests out of the park in a very orderly fashion without the terrible crowds that sometimes develop at the end of a park's day.

Horrible experience. I was so excited to take my girls since I haven’t been back since I was 11 years old when the park first open. Extremely ghetto, aged, and overpriced. Will not be coming back

1st- they have security like if someone is bringing in a bomb. Literally checking every bag, stroller, I’m surprised they allowed drinks
2nd-paid $70 for each ticket to find out the water park was closed. It doesn’t say anywhere on the website that’s visible. The manager informed me that you have to go into the ride section.
3rd- the place looks like it hasn’t been painted or fixed since it opened
4th-there are broken rides and most were closed
5th-only Elmo came out to take pictures with the kids
6th- you pay $70 per person pretty much for the parade

On 7/15 my family visited the park. The park was clean, staff polite, and the lines reasonable. We had a great time, with one exception that spoiled our visit.

We drove six hours to come to the park. My 3-1/2 year old daughter has been talking about meeting Elmo since she found out the we were going to Sesame Place. She couldn’t wait, and was practically crawling out of her skin with excitement during the ride!

On the day of our visit, we reported to the meeting place and waited in line for upwards of forty minutes. When it was our turn to meet Elmo, the staff member at the door told us that Elmo was going to lunch, and we wouldn’t be able to meet him. As an alternative, he told us that we could continue to wait in our spot for more than an hour to meet Bert and Ernie. For perspective, we were AT the door to meet Elmo. Not ten people back. Not someplace deep in the line. First in line, at the door. My daughter was incredibly upset and couldn’t understand why we were not going to be able to meet Elmo. While the staff member was polite and professional, he was too spineless and cowardly to even look at my daughter as he told us that she would not be meeting Elmo. The thing she was most looking forward to on her trip was cruelly snatched out from under her right at the door. My wife and I were furious that there was no indication that we might not meet Elmo when getting into the line. Our family waited forty minutes for nothing. We weren’t able to take advantage of the rest of the park while waiting to have the door slammed in our faces. As we walked out of the building, there was no announcement to the rest of the guests in the building that they too were not going to be meeting Elmo. I don’t know if there was one after we left.

That evening we FaceTimed with her grandparents. When they asked my daughter how her how her trip was, she didn’t lead off with the fun we had on the different rides, how she met Cookie Monster, or the show we went to. She told them she couldn’t meet Elmo because he was at lunch. Her primary impression wasn’t all the fun things we did, but the one thing we didn’t do because of the park’s poor planning.

I don’t want any coupons, discounts, or vouchers. We won’t be back. I don’t want the copy and paste reply others have received that says I can call a long-distance number to discuss my concerns. That’s laziness on the park’s behalf, and frankly, it makes me wonder if they even read and address issues other guests have brought up. What I do want is for Sesame Place to review their character meet and greets. There needs to be a cut-off on the line to prevent other families from having their trips spoiled by waiting in line for nothing, or characters/staff members that can rotate in to cover lunch breaks. These are two simple, no cost solutions to the problem, and would improve other guest experiences.

Only two bathrooms open all day and huge, huge crowds. The woman’s bathroom/changing area had poop smeared all over the floor in most of the stalls.

Almost all food and drink vendors were closed. Took forever to find a bottle of water (for $4.29). Ironic because most of the seemingly hundreds of picnic tables have Dasani umbrellas. Lines at a couple lone food vendors approached 2 hours! We then saw a souvenir shop was selling prepackaged sandwiches like ham and cheese. We were starving. Waited in line at least 30 mins in that souvenir store to buy lunch meat sandwiches and some fruit. The fruit was spoiled, and we didn’t realize that until we sat down to eat - or the fact that the packaging said sell buy 7/12 and we bought it on 7/16! That small fruit pack was $7.99, and it took separate complaints to inexperienced, pompous “supervisors” at the welcome center to send me to another area into another line to get a refund for the fruit.

One of the water areas closed at 530, 2.5 hours before the park did, for a season ticket holder event. Not advertised when we bought the roughly $800 hotel package and drove 400+ miles.

Easily a two hour wait for water raft and lazy river areas.

Park way overcrowded. Could barely navigate through The Count’s water area because of the overcrowding.

Not much presence from characters walking around.

Parking $30, so we walked from the Sheraton hotel across the road.

Park was dirty with weeds all over landscaping.

Funnel cake/ice cream area closed promptly at 7 when the parade started. The day was lousy. The hyped up parade was over in 5 minutes. No Cookie Monster. No Count. No Oscar.

Hardly any of the carnival game areas had actual Sesame Street-themed prizes.

A local carnival anywhere beats the garbage park we visited. DO NOT WASTE YOUR MONEY. We were offered multiple times a yearlong pass for our troubles, but no apologies. I actually was told by the aforementioned supervisors that all food and drink vendors were open today, 7/16. Almost none were. I was told that if I wanted a refund to email or call corporate. This after each of our 3 visits to the welcome center.

Peace out, Sesame Pitiful, we’re done with you. Everyone else should be, too.

We took our little ones (3yr/4yr/1yr) to Sesame Street the summer before Covid hit. They loved it and are begging to go back. The rides were all geared to them and they LOVED the character dinner. I would highly recommend Sesame Street to go with your littles. There were a few "shady" characters there but they weren't disruptive and we easily just ignored them and went about our business. You will get that no matter where you go.

We arrived earlier then 10am, got great parking free of charge because there was no workers to purchase parking from or for scanning of tickets for people who already purchased parking. Literally anyone could have parked in preferred parking for free. The breakfast was worth it, not crowded and some of the best employees in the entire park. Food was mediocre for buffet food. After our breakfast show around 10:30PM the park started to look crowded however by 12pm it was way beyond their legal occupancy limit. A woman fainted in a crowd watching the parade and NOT ONE employee or security personnel approached the woman on the floor. I left the area since I did not want my child to see that, as I was leaving the area 5 minutes later, still no employee or medical assistance. (I felt really bad for the family) The lines to purchase drinks or food was an hour or longer so good luck on getting a free refill for your "refillable" soda cup. Families and children watched as security personnel grabbed the shoulder of a pissed off customer which lead to a fist fight and police presence. Instead of the employees helping the situation, they covered the scene so no guests can take footage of the "fist fight" going on. The water rides are pretty decent however the stench of urine will be on your clothes, while you wait on line for the ride, after you dry off, and on your towels. Did I mention the bathrooms were unbearable, not one employee around. The park is cute and its a shame that it went to crap. This is the same company charging $250 a person to go to Discovery Cove to swim with dolphins. Someone needs to step up to get this park back and running efficiently. What a waste.

What a wonderful place for the little ones.

My best advice is to plan ahead. Figure out what rides/shows you and your children really want to do and make them a priority.

They have food trucks everywhere so there are ample options for everyone. Hand sanitizer stations are all around and the employees do their best to keep everyone safe and socially distant.

Your kids will love it and you will see out of shape middle aged people in their swim suites.

Four year old loved it and teen didn’t mind tagging along. Ticket was more affordable on Groupon. Stayed at hotel across the street, making the stay super convenient

I bought a seasons pass for my son and he enjoyed going the first few times. After the 4th or 5th visit he was pretty bored of the same old activities. food is over priced but that is to be expected at an amusement park.

This is not the Sesame Place of your youth. This is not even the Sesame Place of a few years ago. If you don't have EXORBITANT amounts of money to throw at a sub-par amusement park, do not waste your time.

This park has clearly decided it will only cater to those with cash, and lots of it. They've increased the number of premium experiences over the years, to the point where they are taking away things my kids loved to make them "pay to play" only experiences. For several hundred dollars, your family can rent a cabana for the day. Great, if you have money, more power to you. But this year, we were dismayed to find that a new cabana area was created out of the half of the Twiddle Bug splash area that my kids love. So, they can't play in there anymore, because Mommy isn't going to drop $300 for a cabana.

Then, you can pay extra to not wait in line. Again, great, if you can afford the extra $40 per person (on top of your overpriced ticket), more power to you. Except it's not like Disney, where Fast Passes are carefully controlled and limited so as not to screw over the people waiting standby. No, here, literally any Magic Queue person who strolls up to a ride will be able to get on the ride, while the rest of us poor folk stand in the same spot for 10, 15, even 20 minutes (yes, this happened to us, several times).

In addition to that, as many other people have mentioned, the staff is completely inefficient and clearly hates their jobs. We waited TWO AND A HALF hours for one ride (the family water ride). The line was NOT that long. But between the endless flow of Magic Queue people being let ahead of us, the ONE lifeguard at the bottom of the slide who had to unload people from the rafts and walk the raft back over to the loading ramp and did so at the speed of a tranquilized sloth, and the lifeguard at the top of the ride who consistently let rafts that hold 7 or 8 go down with 2 or 3 people in them, we spent the majority of our evening waiting on this line. We watched rides go off half empty constantly, because the staff was too lazy to walk around and look for empty seats or figure out how to prevent empty seats in the first place (as we waited 45 minutes for the swings, every single ride that went up had empty seats, sometimes as many as 8, sometimes even two right next to each other).

Finally, if you still think you might want to give these people your money, know that their customer service is truly the pits. I purchased 4 tickets and one of our guests was unable to attend at the last minute. I understand that the tickets are not refundable. I did not ask for a refund. I asked if I could apply the value of my ticket to a ticket next year, because it's September now and I'm not going back this year. I was told no, it would lose its value at the end of this year. I asked if they could at least give me a food voucher for that amount (which, let's face it, is free money to them because their food is disgusting and they charge gourmet prices for it). I was told no. It will expire at the end of the year. But...if I want to purchase a season pass for next year, I can apply that amount to it. So, in order to not lose $50 I can have the privilege of giving them more money right now and locking myself in to having to return there a minimum of two more times with my entire family.

I get that they don't owe me anything. They have my money and really don't care if I'm a happy customer or not. It's sad that a place I grew up visiting and wanted to enjoy taking my children to has become such a disaster. But if you've ever gone to Disney, ever observed the cast members at Disney, or ever dealt with customer service at Disney, you will see what a theme park CAN and SHOULD be like. And you'll save your money here and go elsewhere.

The park is very well kept. It is clean and planned out very well. There are many attractions that are just as enjoyable for adults that there are for children. Children between the ages of two or three right up to seven or eight are probably the best age group.

We visited Furry Christmas with out 3 year old granddaughter. I sure wish I would have read my review from 2012 when we took our older grandsons. The cost of admission is higher than Hersheypark for 2 days, parking cost more and there is a lot less to do. There were no characters, other than wooden cutouts, and that may be due to COVID. Don't waste your time or money.

We live out of town and in addition to admission and parking, we had hotel expense. It's time we treasure with our granddaughter and made sure our attitude didn't show. She had a great time and as I said in 2012 with the boys, that's what really matters.

We went for our sons 3rd birthday!! His smile made it all worth it. There were few rides but there was enough to do. Even my 11year old enjoyed himself and getting on rides with his brother.

Bought tickets on Mar 4 /20 to visit Sesame Place in Aug '20. 1 week BEFORE start of pandemic / COVID-19 on Mar 11/20.

I was unable to attend Sesame Place during 2020 due to restricted travel & boarder closing between Canada and the U.S. I am now fully vaccinated & border restrictions are loosening but I am still not able to visit as my son - 2.5 y/o - cannot receive the vaccine and unvaccinated Canadians have a mandatory 14 day quarantine upon arrival back to Canada.

I truly understand, that when I first purchased the tickets, I was agreeing to purchase tickets that were not refundable. If it wasn't for a pandemic I would have attended Sesame Place in 2020.

I wrote emails to Sesame Place asking for a refund or an extension to use the tickets until Jan 2023 (so that I could hopefully go to Sesame Place in 2022) and they SAID NO! They said they would extend the tickets until 01/02/2022 which means I have to use them this summer / fall when I don’t think I will be able to.

I bought tickets in good faith that I would be able to use them & that it would be at no loss to Sesame Place to allow me the extra time to visit when I am allowed to do so. IN FACT it would only mean that I would have to spend more money as my son will now require a ticket for entry, cost of food, parking, souvenirs etc.

My son loves Elmo so it’s a shame that he will not get to “meet” Elmo… BUT… I’m sure he will still have a great time at Dutch Wonderland when we visit there instead.

Spent over $500 in admission for us, kids and grandkids. $ 25 dollar parking. Were then nickled and dimed all day. $35 for a locker. $ 15 a person to see the Elmo Musical which used to be free. Hour long waits for almost every water feature. Even charged for a bag to put our &40 dollar picture package in. Understaffed. Over the reasonable limit for attendees. Had such great memories of Sesame Place in the past. Never again. This was a nightmare.

In most ways, this is a run-of-the-mill amusement park. It is much more interesting during warmer seasons.

I have been to sesame place in the past and have not seen it so crowded even on the weekends. The lines to everything pretty much took your whole day. We only were able to go to one ride. About 2 fights happen that day with so many occupants what else was expected. No one available to ask a simple question unless you waited online for an hour to get to someone.

They are horrible close the water rides at 5 pm once the parade starts that's just terrible its the same parade everyday maybe people want to stay on the rides as to being forced off to watch the same parade over and over again also half the rides are closed complete waste of money.

We typically have gone to Sesame Place every year pre-pandemic, and this was our first trip back since 2019. We had a great time, but as some others have reported there were some negative moments that appear to be due to short staffing. Still, we had a great day.

I purchased tickets for the Cookie Monster Cookie decorating event online. We get there and it is $40.00 to park the car, paid that. Get to the gate and they tell me you need park admission tickets at $40.00 each, it was 40 degrees and drizzling rain and it was 4PM and it closes at 6PM. Fortunately a lady near me had extra tickets so I gave her $40. The event was okay but the finale is when you exit you MUST walk through the gift shop.
What a money grab. This is absolutely ridiculous. I’ll never buy anything Sesame Street related again.

This was a great place to take the little ones. My granddaughters had such a great time with all the characters from Sesame Street. Everything was perfect and we really enjoyed our visit. Would highly recommend going here.

I have been taking my grandchildren to Sesame Place for 20 years. My last visit on Sunday 9/8/2021 was the worst. Filthy dirty. Trash cans over flowing. Lifeguards responsible for cleaning. Park closed at 8 but things started closing at 6. Not to mention everything wasn’t open when park opened at 10. Park staff had no knowledge where certain things where. Funnel cake was very small. And hard to fine. The last stand selling it was suppose to close at 7 but started telling ppl it was already closed at 6. And blocking ppl from walking that way. Concession stands where short of products they should have had. And last but not least the girls bathroom at the exit was closed at 7 o’clock. So I had to go all the way back into the park to go to the bathroom. The worst ever. Don’t think I will return. And this was my favorite place to take the GRANDKIDS

As a 2 year old I give it a 5. Our grandson who will be 2 next month loved it. Elmos dinner, the parades, rides and water park was very enjoyable and he had a blast. As a paying adult I probably give it a 1. The park is severely understaffed or the staff is not placed correctly. On a busy Tuesday they have only 1 place to get food open. The line was long and slow so we skipped it. About 50% of the rides are open and maybe 75% of the water park was open. For the price you pay one would expect more. The parade was fun but they have more workers walking with the parade than they have out running rides etc so maybe some could do double duty. We had reserved dinner with Elmo and as we sat outside waiting in the heat we were looking for a nice experience inside. They open the doors and we fine the building is not air conditioned and it is hotter inside than outside. It was very unorganized inside, they had us line up without giving anyone including the staff what was going on. Half the food was not set up, some items they had enough for 5 people when there were maybe 100 there for dinner, 2-3 servers with about 15 choices. We were very disappointed with the meal. That said the 2 year old had a blast seeing the characters and dancing to the music. It is too bad they don’t have the staff to make it worth it for the adults.

Our group was two 2.5 year olds, a newborn, and two adults. Sesame Place is a very well-run and clean park. We went on Monday, June 21. We arrived around 10:15am and the park was not busy at all. I had prepurchased tickets and preferred parking on line. All bags are checked. Security is serious but friendly. Weather was slightly overcast and low 90s. The smartest thing I did was to rent a TWIDDLEBUG CABANA. They are expensive at about $600 but include a private area with staff, a private cabana with a large table and fridge, Magic Queue passes, souvenier towels, a meal delivered to your cabana, semi-private splash pool, a locker, and SHADE. For all we received, the cabana was worth it! We did the dry rides first. The shows are terrific--the perfect length for little kids. We also went to photo opportunity at the Sesame Theater which was really well done and organized. The kids got to have photos with Big Bird, Abby Cadabby, and Elmo. My little kids love the carousel, Oscar's rockets, and the flying fish rides. The restaurant lines are crazy long and many food places were closed. So, plan accordingly -- there are ways to bring in outside food even though it isn't permitted, and we were told that they may be changing the policy due to the food lines. Overall, we had an AMAZING time at Sesame Place. The park is so clean and well run. The staff is friendly. Twiddlebug Cabana is a game changer!

On July 2nd I had the worst incident happen to me at this place. We were celebrating my only son whom happens to be autistic second birthday. He had a tantrum as most toddlers do about a stuffed Cookie Monster at the Kiosk. I informed the cashier I will go to the car to retrieve my discounted ticket to purchase the item when I was approached by Aliza McArdle about stolen merchandise. Without even trying to hear my side of the story she instantly accused me of stealing and try to force documents for me to sign permitting me from entering the establishment for a year. Not only was this a traumatizing experience for me it was also traumatizing my son as well. Based on the other reviews, black people are often accused of stealing and because of this incident I was unable to celebrate a character dinner in which I brought tickets for. I deserve not only an apologize but a call from corporate or someone in charge. This is not how customers should be treated.

I know writing a negative review most likely will NOT keep people away from visiting Sesame place because lets face it, what child or even adult doesn't love Sesame Street? I am writing this review to help families make the most of their experience because we all work hard for our money and time off to be with our families.

My advice is the following: Focus solely on attending the shows and parade. "Elmo the musical" is an up charge of $15/person, but I would buy the ticket solely to make sure you see "Elmo". Bring your own snacks/food because the quality of the food is very very poor and very very expensive. Wear water shoes if planning to ride the water rides. Do not bring Anything valuable - so you do not need a locker which is $35 for the day.

Review itself: The overall facility is very filthy. They do not attend to the bathrooms, or tables where patrons would sit and eat. So be prepared to wipe things down. The water in the water park is COLD. Even on a not so busy day, the lines move SLOW because those with Magic Que tickets get to ride as often and as freely as they want to. There is no limit for them. They can literally get off a ride and hop right back on despite those who have been waiting for 30 plus minutes. The rides themselves are sub-par at best, not all of them are fully operational, some are even closed on most days. Plus, they are Not anything better than a carnival or county fair And not worth the Magic Que upgrade - which brings me back to my top advice: focus on the shows and parade. Visit the characters, take pictures with them, buy a treat or two (even though expensive), walk down the new sesame street lane. Keep the rides LOW priority and avoid the souvenir shop because most items are $20 or up.

The way I see it - a family of four will spend for 1 day at least $300 - 400, that includes ticket price, fees for processing, tax, parking ($25/day), and of course extra for Elmo the Musical etc. That's $100/person. If you focus on the 3 shows, story times, parade, and visits with character - the price is worth it because if you were to see any one of those live shows at your local theater it would cost at least $60/person, but here you can see 4 plus shows. So to me that would make it worth the price. Call ahead though to find out and confirm show times!

This place has so much potential but is so very poorly run. It’s generally dirty and run down looking…Rides are run by teenagers who move soooo slow causing crazy lines— we waited for Elmo’s flying fish for AN HOUR- which was absurd given the lack of crowds at the park on a random Saturday in April!
There were no Sesame Street shows at all- the only show was a pay for admission for baby shark- disgraceful they charge a separate admission for such a show given the ridiculous price of park tickets and how few attractions they have. The only character meet on the schedule was Elmo. We saw Cookie Monster randomly. The food is so terrible- how do you not have some healthy options on a menu!!!
The place isn’t worth the price of admission- it’s a short drive for us so I don’t feel like we wasted a day, but if you plan on traveling to make this a memorable trip, set your expectations accordingly

HaHa park is a joke, the owner obviously looks down on us pee-ons. Look at all the reviews saying the same things. It's grossly overpriced, poor quality expensive food, half the park isn't running (keep in mind it's 45year celebration) Operations are run by teenagers hiding in the bathrooms on their phones. It's basically a parent trap because they know the kids don't see what we see. I like how the one guy said just call me grouchy but honestly if we didn't get the discount I would be livid. As of now I thinks its like a bad cult classic comedy. Don't bother responding because you haven't improved for over 11 years at least, and your not gonna convince What an absurd entry fee. $22 for sunscreen, $36 for bubble wand. $7 for 20 ounce warm coke. $40 parking. Like a said this place is laughable, good riddance.

This place looks great online.upon arrival with our 2yr old the place was absolutely ghetto,loud obnoxious people,overpriced terrible food,and just dirty.it is literally next to a run down ghetto neighborhood and looks like everyone in that area use sesame world for their hangout.

We came here in the summer and came back for the Halloween spooktackuler event. I wasn't sure how it would be with half of the park closed down (water rides closed), but it was a great time! There were trick-or-treat stations and special events, including a scavenger hunt. All of the dry rides were open and we had a great time getting on the rides. Lines were much shorter than in the summer. It was fun to see all of the children and some of the parents dressed up in costumes. I will definitely be taking the little one back!

I have been going to Sesame Place for over 25 years when my nieces and nephews were young. It was fantastic then... clean, nice, family friendly always a good time!
Sadly, I can not say that about Sesame Place today. I now have children of my own and I long for the way it was before Busch Gardens took over. The restrooms are dirty. There is not enough staff manning the rides, which leads to longer wait times. One individual is not enough to unlock safety bars, make sure all riders exit & then let next group of riders on the ride & check that all safety bars are locked. It takes too long for one person to complete these tasks. This morning the Count's Castle did not have slides open until after 11:00. Also, the slides at the back of the park were not open at all! If the park opens at 10:00, everything should be open at 10:00! The food is over priced and lousy! Lockers cost $35.00-$40.00 to rent. It's outrageous. All they care about is gouging their patrons for every penny. I have been a season pass holder for the past 12 years & I highly doubt I will buy a season pass next year... no longer a fun outing!

In May of 2022, my daughter-in-law brought my two twin granddaughters, 4 1/2 years old, to visit Pennsylvania. We decided to take a trip down to Sesame Place. Between the tickets, plus we paid for Dine with Elmo, was quite a bit of money. I was hoping it would be worth it. It was worth every penny! My granddaughters had such a great time! It rained a good part of the day but it did not dampen our spirits! I will cherish the memories of being there with them for the rest of my life!

Our family of 5 has been season pass holders for a number of years. This year we will not renew.

Long story short: prices have increased dramatically with less service. For example, in 2019, the "Dine with Elmo and Friends" (Season Pass pricing) was $21.60 per adult and $8.80 per kid. Now the same experience in 2022 is $38.24 per adult and $21.24 per kid. Seriously! $125+ for breakfast? Nah.

The foot is atrocious and very expensive. We are talking $15.99 for a burger or crappy chicken sandwich. You can bring your own snacks and food in, and I would recommend that you do this along with your own waters and drinks because those are astronomical as well.

Additionally, there is now a 5% surcharge on all food in the park. Even if you get a ice cream you will pay this "fee." Do a web search to find articles about Sesame Place 5% surcharge.

Half the rides are usually closed and the staff working there are NOT friendly and barely acknowledge your presence. Overall, everything in the park is designed to separate you from your money.

We had a great time. This place put a huge smile on my son's face. My favorite photo of him playing in the water made me feel he could do an add or be a model for them I thank God for the unforgettable memories created.

I took my 3 year old son. We had a lot of fun. The water park was especially fun. A lot of the food options were closed. Cookies Cafe's line took forever. The food was cold.

Went with family, youngest grandson is a Elmo lover - but you know what Sesame is for the kid in all of us. Place is neat and clean plenty of staff around for help - water rides, regular rides and plenty of entertaiment

We booked this trip having only learned about the park when researching "family weekend trips in PA." After reading many of the recent reviews I became nervous, but I'm glad to say we had a really wonderful time!

The staff and performers did a wonderful job creating a great experience for kids during the parade and meet & greets, even in the 90 degree heat!

We purchased the "Lunch with Elmo & Friends" which I would highly recommend! We thought the buffet options offered were very nice considering they were feeding a large crowd, and had lots of options for little ones. The specialty elmo and cookie monster cupcakes were a very fun addition! The show and dance party with the characters was great, and they take the time to make sure each table is visited by each character. Definitely a memorable experience for the kids!

All of the rides were designed for a small child and parent to ride together, which was very fun! They were not very long in length, which I was grateful for since little ones can't usually last too long on rides that spin you around.

Unfortunately the water slides were not open (they explained that since school was still in session, many of the high school student lifeguards were not available yet), but the splash areas were perfect for little kids! The water was a lot colder than I expected even after reading the reviews (seriously very cold) but we just took breaks with the kids and made sure to have seats in the sun to warm up and dry off.

I read reviews about the cost of food so for the second day we just packed PB&J sandwiches and snacks which worked out well. Being that we were still in the "off season" I assume that was why several of the food stands were closed.

We visited on Memorial Day Monday and Tuesday. We noticed a difference in crowds/lines between the two days of course. I would recommend a 2 day visit if you are able to make sure you can experience what you want, and take your time to explore and not feel too rushed. Between rides, lines, character meet and greets, snack breaks, etc. the time passes very quickly!

The security when you enter was a little confusing for newbies when the line is long and you have lots of kids yelling. You should expect to have all of you bags and phones out and ready to go through a scanner. The strollers do not go through, so someone can walk them around for you. This goes very quickly, but if you're too busy watching the signs and rides (like we were) you may miss the directions!

I have been going to Sesame Place since my own childhood, and in adulthood I would treat the children of friends and family frequently to trips there. I have noticed in recent years since bringing my own children that you literally could not have a visit without seeing staff sparring with guests and security throwing people out. You begin to wonder if that many belligerent guests could possibly be visiting this one venue, especially when these encounters are not something you witness at other nearby attractions.

I got my answer as to what is going on during my family’s most recent and final attempt to visit. Due to a minor error we were attempting to immediately fix, heavily pregnant and with two young children in tow we had multiple staff members accost us (one without a mask yelling at us in close proximity) and threaten forceful removal. We were calm, respectful, and trying to sort things out when we were told in no uncertain terms that we had not even one second to leave or they would call police and security. Of course, we left. We had no interest is sparring with anybody. We just wanted a fun day for our babies. Less than a minute could have resolved everything to everyone’s satisfaction, but staff had the most inexplicable meltdown I have ever witnessed anywhere by anyone.

And if staff on site don’t make it clear enough that there is zero respect for patrons and zero training on how to act like a civilized adult, when you wish to reach out to customer service your concerns are not even slightly addressed. A generic response that doesn’t give one word of concern about staff’s abhorrent, aggressive behavior is sent with a Sesame Place graphic.

I would never risk another trek there. It is tiny, dirty, overcrowded, expensive, and as a reward for any shred of loyalty you are treated like garbage without any recourse. Everyone around me had long started to refuse to go to Sesame Place with so many other options available to find fun along with cleanliness, dignity, and respect, but I wasn't able to sever the cord. This last experience finally taught me nothing is worth risking here ever again. Not my time, money, or children.

After reading other reviews I was prepared for the worst, but my family had a wonderful time at Sesame Place. The parade and shows were a lot of fun. I agree that the food and souvenirs were overpriced but we had no trouble bringing in snacks and drinks to avoid some of the expense. We will definitely go back.

We planned our trip to Sesame Place for Sunday before Memorial Day, and it turned out to be a cold and rainy day. They had to close the water park and the rain never fully stopped. We had paid for water play, so I went to the welcome center to see how that worked with the water park being closed. This is where I learned about their Sunny Day promise. They gave us tickets to use any time in the next year! I was.not expecting this, but love that I can bring my little one back to experience the park on a nice day.

They always have shows or character meets going on, so there is always something to do in between rides. They even had extra opportunities for this because of the bad weather.. we got to meet Bert and Erie and Prarie Dawn (who we are told never comes out)! We did character breakfast with Elmo and friends. I loved how many rides my little guy could ride as long as I went with him. The team was wonderful and made a horrible rainy day at the park amazing. I can't wait to go back on a nice day!

They are also a certified Autism destination, so they have quiet areas throughout the park and avoid extra stimulation so everyone can enjoy the park.

Terrible experience ever!Lack of service,messy all over,no food ,no ice cream.
We paid for private parking,never got one!Long lines, crowded,lack of stuff!
Never ever back here !S...hall!

We did have fun, but I have to be honest, it was very overpriced - many things were closed and the staff kept saying they are short staffed. They kept mentioning all the kids went back to college.
2 or 3 water rides were closed, and we went in the summer for this reason. One of the roller coasters was closed ALL day and they kept saying staff would come open it. The slides on the Count Water Park were closed BOTH DAYS, my child was so upset. We kept asking - and the staff flat out tells you they are understaffed.
If they know they are understaffed, the ticket prices should be less because half the rides are closed.

I bought the unlimited meal plan for the day, which we've done @ other parks - DONT BOTHER HERE.
We do love them - SIX FLAGS does a great job with this.
When I bought it the staff member never informed me it COULD ONLY BE USED IN 2 places in the park. Other parks let you use it ALL over, Sesame does not. I wouldn't of purchased it if I knew that.
One of the places that takes the meal plan closes at 5pm - and they closed at 4pm on us. The line was a 2+ hour wait at the other place that takes it.

This was my families second visit with our children (ages 9, 7, & 5) after visiting in 2018. We went Monday-Wednesday and did a hotel package (see my review for the Radisson Hotel Philadelphia Northeast) which included a pass for the entire 2022 season. We paid for general parking ($30) over the preferred which ranged from $10-$15 more per day. We parked in preferred last time, but the kids were younger and we had a stroller, plus it was cheaper in 2018. General parking is still the way to go, just get there around 9:30-9:40 to get a closer spot.

We highly recommended packing a lunch and taking it in or leaving it in your car as you get a stamp to return. If you do leave to go out and get lunch, take it to the preferred parking lot as they have plenty of shady tables to sit and eat. It is quiet and a nice break from the park.

We also suggest doing the waterpark one day or half a day and then attending the dry rides. There are plenty of changing rooms and bathrooms if you bring clothes to change into.

The staff was friendly, but they were short-staffed. We were told that due to kids still being in school, that they would be more staffed in the coming week or so. That was understandable and not the parks fault. Be patient if you arrive and rides aren't open. On Wednesday, there were a few rides not open at the start but after about 2 hours, they were open and all rides were available.

We did Lunch with Elmo this time after we did Breakfast on our last visit. I think lunch was better and we had time to make it to the parade at 3. Highly recommend doing one of those. Food was good and they had plenty.

They have an app for your mobile devices now, but we asked a staff member about it and he said they have an issue getting it updated. For the most up to date character times and show times, use the website on your phone. The app is nice, but it isn't accurate.

Big Bird, Bert and Ernie and Cookie were out almost every day. Elmo with Julia and Abby were out in the Elmo and Friends booth. The others were either out once or not at all in 3 days which was frustrating.

Get an autograph book and don't be afraid to have the characters sign! Some sign with cute details that you wouldn't know about. You can purchase the books in any gift shop.

Magic Que was frustrating when the lines were non-existent. I understand people pay for it, but they waste their money on days when the park isn't busy. They just take seats on rides away from people when there are no lines. Granted, if someone takes the seat you want you are guaranteed it for the next ride, but as a family, we all had to wait then. Again, this was only frustrating when there were no regular lines. When busy, Magic Que isn't a big deal.

Take a bag with waters and try and find the drinking fountains. There is one with a bottle refill spout near Oscars Wacky Taxi.

Take your kids, be patient and enjoy meeting the characters. Your kids are only little for so long so take them when they can and will enjoy it.

My family and I visited Sesame Place in August and it was an awful experience. Everything is very expensive from the parking to the admission ticket to the souvenirs. I would be willing to pay the price if I knew my kids would have a good time. There were no maps or paper maps anywhere so we didn't know where to go. we stood in the first line we found for a water slide and after half an hour of not moving, we decided to just find a kiddie pool. after the pool, we decided to try the rides. we stood in one line and when we got to the front, they closed the ride because it wasn't working. then we went to another ride, got on and put our seat belts on and then were told we had to get off because all the rides were shutting down until further notice due to thunder.

it was very hard to explain to a 2 and 4 year old why we couldn't go on any rides. so we left and went to our hotel pool which was just as fun for them as splashing around the sesame place pool.

we wanted to get them each a souvenir so they wouldn't be so disappointed. they picked out to cookie monster plush animals which was $35 each! ridiculous.

the park is packed into a little space so the lines intersect. the staff is all young and not very helpful or professional.

overall, the park was a total disappointment. i would rather that they limit how many people can enter on one day to ensure that people can actually enjoy the day!

Horrible. Really disgusting. Very hot day in June water park is closed, more than half the rides are closed and yet full price.

If you plan ahead and take the tips from the previous reviews, you can have a really fun time. We split up our stay into two days and did the rides and attractions including Dine with Elmo which we got a discount on since we stayed at one of the official hotels. The food wasn’t great but there are lots of options and my three year old loved the Elmo cupcakes. The park is completely overcrowded on summer weekends and I would hope they consider limiting the capacity in the future. It was also a bit alarming how few people wore masks even inside during the dine experience.

Out three year old didn’t ride many of the rides and even fell asleep during some shows but we made great memories. The park was relatively clean and they didn’t hassle us for bringing in a few snacks for our son. I highly recommend a cabana we rented one of the Count cabanas and it was a great home base. The park was so crowded and people were vying for shade so the cabana came with towels, privacy and unlimited drinks so it was the right decision, although expensive. With the Dine experience one day and packing our lunch in coolers the second day (we ate near our car), we avoided chaotic lines and spent the quality family time together. Overall, we had a really fun time and look forward to coming back during the holidays. If you’re thinking of multiple days book one of the hotel packages for discounts on services, Dine and access to the park for the rest of the year.

We’ve been to Sesame place a few times with my kids. It is a good day but I wish we had only gone once. It is a small park and a lot of the rides are water themed. We did the dry rides in the morning, went to our car and had lunch, changed in swimsuits and did water rides in the afternoon. The park is crowded and dirty, the ride operators are, generally, indifferent and treat you as if you are disturbing them by riding the rides. But I think it is the nature of the typical clientele of the park, if you are polite and say ‘thank you’ and ‘hello’ they almost act surprised that you acknowledge them and then they usually return politeness in kind. Overall, it’s not the happiest place on earth but waves of honor gives military folks a free ticket to the park, so if you are military take advantage.

We went on two weekdays (tues/wed) during August and it was quite different. Tuesday was overcast and a bit chilly and we had a wonderful time. There weren't that many people and so even if the lines were slow moving the waits weren't bad. Met a few characters, saw some shows and the parade (which was a good 20 mins) and the kids had a lot of fun. Stayed from open until 6pm. That day is 5 stars. Everyone had fun.
Wednesday however was hot and sunny and we arrived at opening again. Did a few water rides before the crowds built up but oh boy did they build. I think a lot of locals are pass holders so when it's sunny they flood the park. The lines grew to ridiculous lengths making the rides unusable and just being there uncomfortable. Both days the Rosita slides had one closed but Tuesday you could still ride it. On Wednesday it looked like half a day wait. The line for the raft ride was down to the ground so that was also probably over an hour. People were doing downright ridiculous things. Some women and children who didn't get there early enough to grab seats right in front of the kiddie pool decided to carry another chair from somewhere else right in front of the established line of chairs and stick their large double stroller next to it blocking numerous people who did get there early and were actually sitting there. Those clowns were practically in the water themselves but no employees around to ask them wtf are you doing. That day we decided to leave early, before the parade even. Wednesday is definitely a 1 because after 11am it was basically a miserable time with rides unusable and we couldn't bear to stay.
I can only imagine how bad it would be on a hot sunny weekend day. I think you're best bet is to hope for clouds and a chance of rain (but not actual rain) on a weekday. I'm going to combine my days for a 3-star experience.
Other things... Food is awful quality and high priced and they don't let you bring your own. I think they don't let you bring homemade meals like tacos and your chips and dips spread because that would be a mess especially with how the locals just kind of do whatever they want. However they didn't confiscate my kids' chewy bars and I had a big bottle of water so we only needed one meal thankfully.
The shows and character meets are in my mind the reason for going. The rides aren't spectacular and there are better parks, water parks, even town pools for much cheaper but they don't have sesame street or likely any characters/shows. Check the schedule on the app to see the shows. The welcome party show at paradise theater was excellent and the beach music dance one was cool (although too loud) and again the parade was very good.
All in all I'm very happy we got to go on that cloudy day - the kids had a good time and got to ride everything they wanted and see many characters. We probably won't be back anytime soon though because the sunny days are a hot mess. Go on a weekday when the weather forecast is iffy.

We went to Sesame place with our 3 kids ages 5,6 &8. It was great. We went middle of August and it was busy but nothing we didn't expect. The rides were great for kids these ages. There were water rides and amusement rides. We arrived at 1120 am and left just before closing at 620pm . This is a great place where parents can watch their kids have the biggest smiles on their faces. The lines for the meet and greets were also very small.

Hi! We were in the park last Saturday! It was the worst experience ever. We came in and wanted to escape in 10 minutes. But…. We could not have a refund to go somewhere else. 1. Crowds of people. No masks no social distance in shops or restrooms! This place is not safe for us and our kids. 2. Staff is not vaccinated! One girl in the shop said that they supposed to be but not even everyone took the first shot. 2. Manager Brien (or something like this) extremely rude!!!! Not helpful. Does not know the simple polite rules of communication and tone of voice was scream when he was talking to us. Lied in each word! 3. Kids are pushed. My 7 yo was almost drawn bc if the crowd of people in lazy river. Lifeguards did not come, did not help. 4. Super dirty!
People please don’t go there!!!!

Great place for kids in the 3-10 year old range - definitely enough to keep the kids busy for most of the day - we spent half the day in water parts - tickets are EXPENSIVE, but they are usually offered at a 30-50% discount so try to get on the mailing list to get discount tickets alerts

To whom it may concern,

As a mother of two children (4 and 1). Sesame place was a place I would go with my family when I was younger, and I was looking forward to be able to give those same core memories to my children. Unfortunately, i have to say I am extremely disappointed. When we arrived at the park, (preferred parking), the wait to get into the park was terrible (so disorganized). There should be a separate line for preferred parking. But the main issue with the FALSE advertising of attractions that were open. Based on the park that day “counts splash castle” is supposed to be fully open, but much to my dismay the water slides were closed!! My toddler was hysterical crying. We were looking forward to this because he is limited and what he can ride due to his height. As a paying customer it is extremely disappointing. My husband and I drove 2 hours from NY, only to be misled and disappointed. A apology and blaming staffing is NOT an acceptable answer. I would love to come back but if this is how you run your place of establishment, i guess there are other ways to get the word out there, that you are false advertising (tik tok, instagram, google etc). Given the recent sesame place controversy that went viral. We felt that learning and moving forward to be better was on the horizon. I guess not.

My daughter received this as a Christmas gift, she was so excited. When I did some research and found out that they were a park that was gear towards the autistic child. Interesting that a park would all of sudden transition itself to accommodate the special needs child. Where to start we traveled from Massachusetts to come to a park that we thought was like every other park, instead it was nothing like what we expected. We arrived went through security no problem, scanned our tickets and started to walk around. The volume of people that were there that day Aug 19th was absolutely insane, you could not walk unless you walked into people or they walked into you first. Everyone there felt entitled didn't follow the rules just walked over everyone or everything. Rides were beyond packed, lines were insane, we tried to wait with our daughter and it was unbearable. Half of the restaurants were closed and others had lines out the door and around the buildings. The water side of this should be separated from the park rides, people in bath suits sitting on chairs within the park with wet bath suits this is not only gross but unsanitary to the rest of your guest trying to enjoy the whole experience. Water parks should be totally separate!!! I think the parade was the only good thing to see throughout this experience but even that was awful people cutting in front of you instead of asking first to stand in front of you and your family. Overcrowding, Unsanitary, Privileged, and Water Parks that do not belong in one park. Sea World owned will be getting a letter as well, they should be ashamed of themselves or at least embarrassed.

I'm writing to express my disappointment in my family's Sesame Place experience from 8/21/23. My family of four--my husband, myself and our children (2 and 4) arrived at 10:30am, waited in a long line to pay for parking, a long line for security (but it moved quickly) and a short line that moved terribly slow for tickets. When we finally got in the park we were anxious to enjoy the attractions. We were met with a 45-minute wait for the lazy river. We watched empty tubes pile up at an exit that was unmanned by staff and therefore people were not entering the river as they did not have access to these tubes that were about 200 yards upstream. After one loop of the river we decided to try the family tube ride that could hold all 4 of us. The wait was 90 minutes. Although we thoroughly enjoyed the slide, it was certainly not worth the wait. By now it was after 1:30 so we waited in yet another line for lunch--I think it was 40 minutes. And $90 for one cheeseburger, one chicken sandwich and two uncrustables and two drinks? Wow. In a park where bringing your own food is not an option to charge those insane prices and have such terrible waits for food that was basic as best. To top it off we learn there are surcharges for using credit cards, yet cash was not accepted. What?! This is criminal. That was the end we decided to leave. We finished lunch at 2:50 just in time for a parade, which was actually good, then left. I've wanted to visit Sesame Place since I was a child. I could not wait to take my children. Sadly, we will never return. Almost 5 hours and we only could do 2 rides and watch a parade. Yes it was expensive too, which is aggravating, but the time was the real issue. If we had paid all the money that we did and actually got to enjoy it my review would've been different. See you NEVER Sesame Place.

Visited during August 2020 and in the heart of covid. Overall they did a good job at safety measures. Some things don't make sense, like closing walkways between the water and theme park. This resulted in extra walking for an already hobbled member of our group, and confusion in how to get where (also note, no paper maps available).

Do the elmo lunch. It was worth the price. The food was decent. I wasn't expecting surf and turf. But compared to the other options in the park, worth the cost. Hell, if only for unlimited drink refills on a hot day.

Waterpark was nice. We did the afternoon session and feel like it was better. We waited less than 5 minutes in all but one ride in the morning. And got there 10 minutes before opening, had less than a 10 minute wait to enter (temp screenings included) and got pretty much front row parking.

Now for the bad. THIRTY FIVE FREAKING DOLLARS FOR A REGULAR LOCKER. literally the only thing keeping me from a 5 star review. We ended up taking valuables to the car and kept what we could with us on water rides. Had I known this going in we'd have been more prepared with waterproof pouches. So hopefully you all now know and can be better prepared.

All in all a great day. And I hate crowds and theme parks.

I visited Sesame Place on the morning of Sunday, July 30, 2023. I was with my husband and my three children ages 5 weeks, 2 years and 5 years old. The line to get in to the park was over a mile long and we waited in it for over an hour with three children under 5. Despite the line, the kids were excited to enter the park.

When we finally got to security, my diaper bag was scanned and flagged for having two 4oz glass baby bottles. I was told I had to throw them away or take them back to the car. I immediately started to cry and panic because I was given options that left me with no ability to feed a five week old baby. Not to mention that we also had just spent a fortune on parking and had to wait in line for over an hour in the heat of the summer with small children.

None of the staff members provided any viable options to allow us to stay at the park with the baby bottles. No staff members offered support or guidance about who I could speak to regarding the issue. I was so panic stricken that I could not think clearly enough to come up with any viable options myself. All I could do was cry and see my children sitting there wondering why I was so upset. People in line were staring at us, staff members just wanted to push us along, and no one was offering help. I felt embarrassed, panicked and completely helpless. All I could think about was how do I feed my baby? She is only 5 weeks old?! I was going to have to leave the park, turn around and go home.

Thankfully, a random stranger came out of line and gave me one of her extra bottles. She understood the panic that I was feeling at the time. She understood how helpless I was feeling because I could not provide food to a five week old baby. She gave me a hug and helped get me and my kids situated at the side of the line while my husband had to sprint back to our car to store the bottles. She saved me that day.

I fully understand why you prohibit glass in the park because of the swimming pools and because of the liability issues. As a mom who was five weeks post-partum and sleep deprived, I was not even thinking the bottles would have been flagged. However, I feel like the situation could have been handled differently and a more professional and empathetic way. I would have gladly handed them over to guest relations where I could have come back and fed my daughter periodically throughout the day with the glass bottles. I would have appreciated if the staff could have pulled us to the side to handle the issue so that I wasn’t having a panic attack in front of literally hundreds of people. I would have just appreciated being treated with some empathy and sensitivity.

You have lost my business and the business of my friends and family. I am disappointed in the way this was handled and plan never to return.

We had a great time during our two days at Sesame Place. I was nervous given some recent reviews, but we were very pleased. Everyone was friendly, the people running rides were efficient, and the park was so cute. Our only complaints were that the water at the waterpark is very cold. The food was somewhat pricey, but honestly I expected worse. The bigger issue with the food is the fact that there was really only one restaurant open both days we were there. Also, we thought the park should be open later than 5 or 6. We will definitely be back!

I have been going to Sesame since 2018. I always bought 2 or 1 magic queue for my kids. As parents we never bought Magic queue for us. Yesterday we rode almost every ride with no problem. My son is 38 inch need a grown up to go with him. They see his band and let us in. Until we went to the pirate ship ride. They didn’t let us in because the parent doesn’t have a band. They brought supervisors, security.. it was a scene!! My son cried because he wanted to go to the ship. No one has customer service skills. No one was properly trained if the rule says everyone should have magic queue. It was never enforced on us during the day or the years before during summer or winter. I always bought for the kids only. Needless to say the supervisor was laughing at me when I was explaining that I never had to by magic queue for myself all these years. The only person who made sense was the ride manager gave us to wrist bands free which we never used after that because no one asked for it. She made my son go on the ride because he was very upset. She really handled it well. All other staff reaction was so disappointing and very unprofessional to bring security for me in front of everyone and in front of my son. What did I do for that!!!

I don't want to be negative but this Sesame Place has seen better days. The staff did their best and I tried to be positive with my sister and her kids but I was very disappointed... a little elbow grease and you could make this place brighter and more family friendly. We also got conflicting information when asking staff questions.

I wish I knew ahead of time that half the rides and food would be closed… no seriously, no exaggeration. Everyone there yesterday was fuming everywhere we looked it was low service being provided. . Food was quite overpriced for the quality. Cold soggy fries. Icee wasn’t frozen and doesn’t come with a top…. Which for a 2-3 year old is kinda comical. Cold cheese burger with no fixins available. Kids apple slices were mushy. Funnel cake was good but for 13 dollars, fill the plate lol. 8 people behind the counter and I had to ask to order even though no line. 3 of them were trying to fix a register and couldn’t be bothered to take my order on the other and give me the cake that was sitting and waiting to be served. App isn’t accurate for timing of events or what’s available- told me no more Elmo meet for the day but there was. Staff weren’t very knowledgeable of what was or wasn’t open. Carnival area was also a joke because they wouldn’t let us play unless we paid for 3 seats. If they hadn’t given us tickets to come back I’d give 1 star for the amount of money wasted. Even to go back for “free” will still cost me hundreds to maybe see if it doesn’t suck next time. We had fun but only cause my kids had never been before and were 2 and 3. If they were older or return visitors it would have been a nightmare.

I love the park- most the rides had no lines on the day we sent

Pros:- no lines, cute shows, fun rides

Cons: water rides have linesand the water is ice cold- they need to heat the water for the kids to enjoy it

also the shows were great. My son watched both of them.

they need to add more shows during the day and also make them longer

We had purchased 2022 season passes around 4th of July when they were discounted - it made more sense for our family of five. Leading up to our trip, I did another last-minute check and read some horror stories on TripAdvisor. I braced myself and prepared for the worst and...had a really good time!

Yes, you can bring your own food, but don’t bring a giant cooler. There’s a board out front that says no coolers larger than 12”x12”. We packed food throughout our backpacks and security gave us no trouble for it. I can’t imagine how much money we saved by doing this. I imagine the website says “No Outside Food” so you buy their in-park food, but you can certainly bring your own food (within reason).

We arrived around 11am, and my oldest (6) went straight for Vapor Trail (inside the gate on the right). About a ten minute wait, - our 6 year old loved it, our 4 year old was timid afterwards. It's intense for a kids coaster. Thrill seekers will love it, but not for first-timers. My wife (a coaster lover) was impressed.

After Vapor Trail, we gradually made our way down Sesame Neighborhood to Counts Court (the kids waterpark). Our oldest loved it! I had a blast too - the water slides are great for kids, but I got stuck each time and had to shimmy along. The water was a bit chilly, but we got used to it after a few minutes. An overcast or windy day may make it less comfortable. NOTE: Half of the slides (the ones on the left) are closed, and that’s not indicated anywhere. That certainly cut the capacity of the attraction. Some of the water features (20% or so?) Weren’t working, - this could be end-of-season failures, and fixed in the off-season. Overall, Counts Court was A+.

The Sunny Day Carousel was cute and made everyone happy, no objections there.

We also did Big Bird’s Rambling River. Really nice, great water features (fountains, waterfalls, bubbles from underneath). The load logistics could be a lot better. The first time we went, there were two lifeguards at the load area organizing inner tubes and distributing. The second time later in the day there was just one lifeguard trying to wrangle and it made the load situation a nightmare. SUGGESTION: The load area is already designed to help load two lines at once, they should utilize it! That way there isn’t a bottleneck of a group of 10 holding up the line while they get situated.

The Parade: It was really good. Yes, it’s short (15 minutes?), there are about 7-8 floats well spaced apart, and all the characters are on the floats - the only walking character is Big Bird at the front. Anyone coming expecting a 40-float, 40-minute Disney parade needs to reset their expectations. Be happy that your kids are having fun and seeing their favorite characters. This is a suburb of Philadelphia, not Magic Kingdom.

We did a bunch of other state fair-style rides - everything was functional, clean, and the waits were minimal (10-15 minutes). Some more shade in the waiting areas would be nice. We also got a funnel cake and frozen yogurt at “Cookie Monster’s Funnel Cakes & More” - this was the slowest line in our entire trip, and that’s because 1) it had two people running it, and 2) The sole frozen yogurt machine was dispensing incredibly slowly. Add another team member and a fro-yo machine and this line will go faster.

We also saw the “street show” with Big Bird, Elmo and Abby (actual puppets in the second-floor windows), and really enjoyed seeing actual puppets and not human-sized versions. A good show and a good story!

All-in-all, we were very impressed with our trip. We arrived at 11am, stayed until 7pm (left just before the second parade) and only touched about 30% of the park. We’re coming back at least one more time this year!

Feedback from other reviews:
“$30 parking”
Yes, parking is $30. We had season passes so that was included.

“At the park they try to sell you all these upcharges”
Yep, that’s all theme parks.

“the “parade” that consists of three or four floats and lasts all of three minutes (even Big Bird skipped the parade).”
Big Bird was at ours, had 7-8 floats, and was about 15 minutes. Solid parade.

“In past years, there were at least double the floats and the characters would come down, greet kids, and dance in the street”
In our parade, all the characters stayed on the floats. This could be in response to the recent parade incident and want to keep all parade characters away from guests until the smoke blows over.

“Almost all food and drink vendors were closed.”
Not our experience, lots of carts and shops were open. The ones that were closed were in areas of the park that were also closed.

“Easily a two hour wait for water raft and lazy river areas.”
Our lazy river wait was long, about 20 minutes, and our line was just outside the formal queue area. A 2-hour lazy river wait would have the line back to the main entrance!

“The hyped up parade was over in 5 minutes. No Cookie Monster. No Count. No Oscar.”
Our parade was 15 minutes, and had all of those characters.

We went to Sesame Place on second weekend of October 2021. There are 4 rides that are out of service. There are only 2 places to get food for lunch. Both has a one (1) hour wait and indoors. There are burgers sitting on the counter that everyone with no masks has passed through it. We came here too 3 years ago, there was an outdoor restaurant that was ok. You would think they will have the outdoor restaurant open because of pandemic. But, NO. It was not enjoyable to visit Sesame Place anymore! A complete waste of money and time!

This was my first time at Sesame Place. I have two kids- 2.5 and 5.5. We went on a Saturday (busiest day) and a Sunday (least crowded). On the days that we went most of the rides were open, but the popular rides could be at least an hour wait. The bathrooms were DISGUSTING. There was always water (source unknown) and toilet paper all over the floor, and they stunk like pee. By 12pm one of the bathrooms was operating at only half the stalls having toilet paper. The food was overpriced and what I would expect park food to taste like. It would have been nice if they'd had more healthier options. On an extremely busy day the food line was insane. I did mobile order ahead of time and would recommend ordering your food via mobile order AT LEAST 45 minutes ahead of when you want to eat on a busy day.

My kids are young, so they had a great time. They liked the lazy river and Big Bird's little beach area. When we went back on Sunday we made sure to be in the line for parking by 9:15am. By the time we got into the park when it opened at 10:00am, it wasn't crowded yet so we were able to get on rides without a long wait. We did a ton of character meet and greets, a character story time, we got to the parade spot at 2:15pm to get an upfront view, and the parade was fun: a lot of singing and dancing. My kids had a really good time, but I recommend going NOT on a weekend (especially Saturday) if you want to beat the lines.

Beautiful grounds. Excellent park to take the little ones. the breakfast with the characters was awesome!!

First time to experience Sesame Place on the 4th of July, found way too many empty hand sanitizer jugs which should have been filled,
I purchased 6 tickets online @ 69.99 each. Plus had to pay for parking. No carry-ins or picnic lunches allowed. Long crowded lines. Chaos at some water rides. Very expensive ice cream treats for serving sizes. We brought a picnic to eat in parking lot. I was very surprised they allowed very small children toddler aged on several ride attractions and saw horror on their faces as “the drop” and “swings”. They do search your purse, backpacks, for safety reasons plus to be sure you don’t sneak in food. Not in a hurry to take grandkids back if ever again.

Where do I begin? It’s a very nice place and I live the smiles on my kids faces for the most part. However when we had to stand on line to go on a ride for almost an hour for a ride that take less than 2 minutes is beyond ridiculous. The employees manning the rides should know how to move faster when counting the people that are going on a ride and how many seats are left.
We went on the lazy river and it took 35 minutes just standing on line and then when we got down to the water to get tubes we waited another 15 minutes because there wasn’t enough tubes for everyone waiting.
We also got the photo pass and it was a HUGE WASTE of money. Almost no characters were out and ready to do photo ops and staff weren’t around ready to take pictures in most places. We were highly disappointed in this add on and will not get it again if/when we decide to go back again.
There was also no mention of characters being out in the street. By the time we realized it was too late and my kids never got to take pictures with all the characters.
It’s nice to go and say you went but I’d you have the option for sesame place or someplace else choose wisely.

The food options for Dine with Elmo as well as around the park was much to be desired. For the amount of money I spent, I would've expected better tasting food. The biggest offender was a roast pork sandwich from a food truck near Oscar's crazy Taxi. It was absolutely atrocious and flavorless. The capacity of the park should have been reduced since we're still very much in a pandemic. Masks should've been mandatory.

Life guards at the bottom of waterslides are inefficient at cycling through riders. It takes them too long to reset and receive the next rider which makes for unusually long wait times for such short rides. Park photographers are inefficient and incapable of engaging children while taking a photograph. They should receive additional training on how to capture family photographs(I'm a photographer and am well versed in this skillset). Until the quality of the food improves and aforementioned inefficiencies are improved, my family and I will not be returning to sesame place.

This is our 3rd time going and my kids loved it! I do agree with some of the reviews. I wish more was open but you can tell with the new renovations that life has been put back into the park. Food is still meh, but there is so much close by. We loved that more characters were out to meet and the playground!

Wonderful time today at Sesame Place. A place where everyone can find an activity to enjoy. Water rides were a highlight.

Here with our daughter, her husband and our grandson for his 2nd birthday. My wife said it best: “I no longer feel guilty for bringing our kids.”

Most of the park is closed, but I can’t imagine how much worse it would be if there were more people. It, oddly, seems to completely forget that young kids are the target audience and they don’t love standing in boring lines.

If you’re local, maybe… but if you’re planning your trip around this, try again.

Fantastic time for my 4 & 6 year old granddaughters! Always something going on. Dine with the characters was too pricey for what it was, but most due to COVID. Should be a price adjustment, though. Water park was totally fun for all! If it were closer, we would be season ticket holders for sure!!

We had a great time! We ended up there during a bad thunderstorm. I was surprised that there wasn't more support from the park staff for those of us who chose to wait out the storm, but they were trying to leave the park, too, to go home. Everything is clean, kid-friendly and perfect for 3-6 year olds!

Went to sesame place with all the kids and grandkids, A much anticipated day.
First the tickets are not cheap and you pay the same for a 2 year old as you do for an adult.
Parking is $30! That is right $30 per car in a poorly maintained parking lot.
There is not enough staff for a comfortable day. We got in at 11am when the park opens at 10am and the toilets were already nasty and did not get better as the day went on.
Waited in two lines for an hour for 2 flatbreads the cast $32.
The staff we did see were bare minimum and seemed stressed and unapproachable. Definitely not the happiest place.
We were in line for photos with characters and 9 minutes before they were supposed to leave one just up and left with no explanation leaving us standing there confused as the line continued to build with no one there to answer questions.
Then the finally… the gift shop. Nothing was priced so your choice is go to an already stressed unhappy staff and ask for the price of every item or take a chance. A plastic pail with a couple of small shovels $22! This you get at dollar general for $3, same bucket! Or a small clip on plush for $10! Really!!! And you cannot see the price as they ring up it is just a surprise at the end.
I love Sesame Street and will probably never go back. And if we do it will be lunch in the car and no we are not even going into the gift shops, and make sure we know we are heading into nasty potties so be prepared.
So sad

Get ready to wait in line for everything. So cool for little kids but the excitement of seeing the characters is ruined by lines for parking, security, entering the park, rides, food, bathrooms, lockers, everything. The people who run this have clearly never been to Disney or Universal to see how to manage a high volume park. Not worth the frustration which is sad because my kids and the kids of many families love these characters.

We spent an entire day. Our 3 and 5 year olds enjoyed it but overall it was too packed. Our 15 month old enjoyed the wave pool. Hardly any small water slides for the smaller toddlers - very surprising considering the theme of this place. Most of the water slides were too scary or steep for my 3 year old. Had to wait 45 minutes plus in some lines. Not sure if it's really worth it. The splash pad was sooooo intensely packed we gave up and did some rides instead. And most of the slides on the splash pad were closed that day too. Only at the end of the day did the lines get shorter for the water slides and rides.

Pro:
We arrived early enough to get preferred parking at $40 and we managed to snag a spot just a couple of spaces away from the picnic area. That was ideal for our picnic lunch.
Waited less than 10 min for each dry ride in the AM

Cons: Pretty much everything else
Severely understaffed. Sesame Place needs to reevaluate their capacity limit when they KNOW they don’t have adequate staff. There was an unbelievable amount of people. Shoulder to shoulder.
We went to Disney on spring break and I thought that was crowded…they had nothing on Sesame Place.
Food: we brought our own lunch but none of the snack carts/trucks were open
Dirty: trash was everywhere. Overflowing bins, thrown in the bushes, under tables. It was just awful.
Water in wave pool was So cloudy and dirty looking.
Complete disorganization at the lazy River. People pushing and crowding to get a tube. It didn’t even remotely look like fun to go in.
Overall it wasn’t a good experience. We left around 5. Couldn’t even get into a show because of the mobs of people. Even the kids said they didn’t have any interest in going back.

After reading a lot of negative reviews, I was nervous - but we had a fantastic time with our almost two-year-old daughter.

The park was not crowded the the weekend after Labor Day and I’m sure that makes a huge difference in experience. Ride lines were quite short which means we got to ride every ride my daughter could go on (the majority of rides) - some multiple times! My daughter also enjoyed Ernie’s waterworks and the tiny tidal pool in Twiddlebug Land.

Another key to our great experience was staying just across the street at the Springhill Suites. There is a walkway from the hotel to the park (less than a five minute walk). Staying close by allowed us to skip parking (and the $25 fee) and made it easy to head back to the hotel for nap time and then back to the park in the afternoon/evening.

Our favorite feature of the park was probably the shows. We especially loved the Our Street is Sesame Street show featuring Big Bird and Abby and Elmo (in puppet form). We also LOVED the parade. Because of the small crowd size we were able to watch from the front row with no problem. Grover and the Count came over to say hello and our daughter was thrilled! (Not going to lie, I loved it too). The parade brought out just about every Sesame Street character you could think of - even Bert, Ernie and Prairie Dawn!

We also did Breakfast with Elmo first thing in the morning of our first day. Unfortunately, because of Covid, I don’t think the characters were as interactive as normal. Elmo, Cookie Monster, Grover and Abby were there. They took photos and sang and danced but didn’t walk around to the tables or interact with the kids which was too bad. We had hoped that, by doing the breakfast, we could avoid doing meet and greets during the day, but because of the Covid changes, we ended up doing an Elmo meet and greet so that my daughter could interact with him (kids are allowed to touch the characters outside at the meet and greets, but not inside at the breakfast).

One thing we would have loved to see is more meet and greets with characters other then Elmo. We very rarely saw characters walking around the park (we did spot Rosita and Murray at one point).

Our advice - visit for more than one day if you can, preferably when crowds are small. September after Labor Day worked great for us. Stay at a hotel nearby so that you can walk to the park. Bring plenty of water and a few small snacks. We chose to eat at nearby restaurant (there were plenty nearby) rather than in the park and I think that was a good choice for us. it gave us all a chance to relax in the air conditioning and recharge for the afternoon.

Finally, we saw several negative comments in the reviews about park staff, but we had a great experience - everyone was friendly and helpful, performers were great, and the park seemed to be well run and organized.

Very crowded, not a lot of shade so on a hot day it can be rough. We would go back, but not during peak season and not when the water park is open - no policing of the dress code (is there one?) so we saw so many body parts just hanging out, and it was gross. This was the first place where we felt like we had to keep an eye on our wallets/belongings. Dine with Elmo was cute, but food was like high-school cafeteria food at best. I'm glad we did it because the snack bars were so packed. A lot of food places were closed, Oscar's Wacky Taxi was closed, and it looked like a couple others were closed. Character experiences were cute, but the employees weren't watching or policing the line much and we had a whole family cut in front of us when we were waiting to see Elmo. They also weren't great with regulating lines out in the park with Bert and Ernie. The park itself was clean, rides were clean and looked well-kept and maintained, but the staff would do well with a little TLC and training. Your staff is only as good as their leadership and examples.

So from a parents perspective, it was amazing to see my little guys faces light up when they saw the characters they love to watch on TV... as a consumer who paid for the overpriced tickets: upon arrival $25 to park! The restrooms before you go into the park were DISGUSTING! The girl who collected our tickets, didn't say hello or even reach out for the tickets, I had to ask her "Do you need these?" and then she took them. I would say 50% of the staff was happy to be there and work with the kids, while the other 50% were only there for a paycheck, a few of them even seemed overwhelmed and tired by actually having to work. Everything was insanely over-priced and the cafeteria style dining areas were also DISGUSTING! Tables weren't cleaned, sticky mess on the floor, food was cold and way over-priced.

I go back to, as a parent... it was an amazing experience to see my kids light up when they met Elmo, Abby and Super Grover. But I can promise, we won't be back, clean up the place, it's a mess and teach your staff to watch out for line jumpers! We had a family of 8 jump the lines before us. We used it as a learning experience for our kids as to what NOT to do.

Our experience here was horrible! it started with the parking, we bought priority parking, which apparently they do not limit the amount they sell, and when we got there we were told there was no more room in the priority parking, i don't get why they were promoting this if they do not limit the amount they sell, i literally got an email every day from them telling me i should buy parking ahead of time to save time, THIS DID NOT Save me any time.
the park was over crowded, the lazy river was just a river of people, not water, no place to sit, lines for food were ridiculously long, they did not have enough staff to for the amount of people they had at the park that day, took forever to get on each ride, and the lines were not that long, they were just very slow and over worked.
this was not a fun experience, we will not bring our kids back here, there are many other place to go, DO NOT GO HERE!!!

Do not, I repeat DO NOT listen to the website saying they have offerings for the 8 major allergies and strictly accommodate food allergies. I went today and first went to Elmo’s eatery. I asked at the door if someone could direct me to where I would ask about allergy offerings. I was told to get in line and ask at the register. After waiting nearly 40 minutes I get to the register and ask about the offerings. The cashier was confused, responded I’m not sure and I’ll be right back. She returned and said you can get a pizza. I asked if there were any options of toppings and she proceeded to tell me all of the options including meatballs etc which are normally not gluten free. A supervisor never came out as the website states. She then asked another cashier who said ohh we usually just say cheese if you have an allergy but we are out of the gluten free pizzas right now. I go across to another food location. There’s no line so I walk up and ask the same question. All the girls look at me confused and one walks away. She comes back and says you can get a hot dog without a bun or a burger without a bun. I start ordering the burger and she begins making it on a “buffet line.” Then another girl walks over and says oh I’m supposed to tell you none of our cheese is gluten free also. At this point I ask for grapes as I’m just starving and frustrated with their lack of concern for allergies. I’m handed a cup of grapes off the line sitting next to cupcakes with several rotten grapes and blueberry icing on the cup and on the grapes. A manager is standing a the register and doesn’t once tell staff to switch gloves, make a fresh cup not in a line located next to a major allergen. I asked her why her allergen menu sounds so promising yet so little is actually offered and she said they usually have pizza but gluten free isn’t usually a highly requested allergy. If you have severe concerns it’s not like Disney, Sea World, Universal, Busch Gardens etc. they do not accommodate.

We visited the place in December and loved the time spent there.
Our kids (2 &5 ) had a great time meeting the characters and going on rides.
Meeting santa and the parade were the highlights.The place looked magical in the late evenings with all the christmas lights.
The food served at the Elmo's eatery was better than other places ..would recommend to carry food if planning with small kids

Very run down and the workers are not nice. Most wont say one word to you during a transaction and if you ask a question you will receive a dirty look and "i don't know". The only workers that seemed somewhat aware that they were working at a child's theme park were the life guards at the end of water rides. All others were very rude. I can take not being friendly, I get it, but I was taken back by how rude most of the employees were and that's saying a lot as a lifelong NYer.
From a safety perspective, they often didn’t close the exit doors for rides, allowing children to run into the ride area during operation. I’m shocked children haven’t gotten seriously hurt here.
The place in general is run down and not maintained. The tables to sit are rusty. There is garbage everywhere. The water park areas are disgusting. The food areas are not clean to the point it’s hard to walk because there is garbage everywhere. They don’t bus the tables, they just leave it to the customers to do- which no one does. Also, the food is disgusting.
We couldn’t wait to get out of here. My 2.5 year old loved the characters (who were the lone bright spot).
I strongly advise you don't waste your money or a day off from work here.

Today I took my family to Sesame place. There were 9 people in our group, 5 children and 4 adults. 8 of us were completely complaint following your mask regulations to stop the spread of Covid. I have a severely disabled 15 year old daughter who can not physically wear a mask. She is severely developmentally delayed, severely autistic, has epilepsy, is non verbal and always has 2 additional support staff with her to maintain her safety. Developmentally, she is at the functional level of a toddler. Toddlers are not required to wear masks!

I am writing to express my sincere disappointment in the lack of effort that was made to safely attempt to make an accommodation to allow my daughter to safely stay in the park. We were told we had to leave if she did not wear a mask. We held the mask to her face and I held the straps behind her head and she kept ripping them off. She was sitting in her wheel chair with 3 adults surrounding her and even when she went on a ride, she was accompanied by an adult wearing a mask.

I was told by your supervisor who identified herself as “Cat” that she would assist me to the welcome center where I can request a refund for the 4 season passes I just purchased on 12/27/2020. I purchased 2 platinum passes and 2 transferable passes so my severely disabled daughter that cost over $780.00. When I asked for a refund I was told they are not issued and I was “misinformed:’ by Cat, your supervisor. I choose Sesame place since you identify yourself as an “Certified Autism Center”, and I wanted to support an environment where my daughter would have multiple opportunities to be out in the community where workers understood her disability and unique accommodations.

So now I can’t take my daughter to Sesame place if she won’t tolerate a mask and I won’t receive a refund since it’s not part of your policy.

Sesame Place is in direct violation of Dr. Rachel Levine’s , the Pa Secretary of Health’s order requiring face coverings.

Section 3 : Discusses the exceptions to facial coverings and part 1 states “Individuals who cannot wear a mask due to a medical condition , including those with respiratory issues that impede breathing, mental health condition, or disability.

The American Disability Act states that state , local and private businesses must consider “reasonable modifications” so that they person with the disability can participate in, or benefit from the programs being offered.

Please reach out to me to issue us a refund since there was NO REASONABLE ACCOMDIATION made by Sesame Place to allow my daughter to stay and participate in the rides.

Oh and by the way, I am a ICU RN who has been caring for covid patients since March. I received my immunization and have been adhering to all of the guidelines these past 9 months but there are exception to be made in specific situations and this is one of them! She safely enjoyed the rides at the Funplex in Mt Laurel all summer as well as on the boardwalk in NJ.

Not good! Very crowded for a October Sunday! Would not be surprised if we caught covid here, or any other illness, very long lines, dirty, smelly and no characters even!

Have had the worst experience this year, we can only go late in the evenings and the the water park closes by 6pm so we are never able to go on a water ride, and then since the water attractions close the lines at the rides are ridiculous. I have been going to this park for over 13 years and this will be out last, I think my kids have done one water ride and two roller coasters the entire season and we have ended up leaving each visit. So very disappointed.

Terrible experience. The line for bag check was 25 minutes or longer. It is NOT toddler friendly, they sell beer but couldn’t find apple juice. The lines were very long for the rides, no shade, bathrooms were filthy. It is way over rated. Went to get pictures with Elmo and friends, was told would be back in a quick few minutes, waited 15 and no one returned. Ticket prices are ridiculous and 30 dollars to park!!! 5 dollars for a water??? This is not toddler or family friendly. Never again

Took our grandkids had a great time. However, the lines were long on the water rides because some of the rides were in half use due to shortage of lifeguards. Also, the concessions were very over priced.

Sesame Place has become an example of corporate greed. Starting with the overpriced $30 parking (really) continuing with not offering the real discount for seniors that the web site promises. (Discount of less than 20% when web site says 30% off as can only get senior discount off of “full” price at the park while my kids were allowed to get discounted prices on their apps. ) seems like Penn attorney general may want to check that out. At the park they try to sell you all these upcharges including extra to sit at reserved seating for the “parade” that consists of three or four floats and lasts all of three minutes (even Big Bird skipped the parade). Food disgusting and over priced as well. While Disney is much more expensive, you feel like they want you to enjoy it and make efforts to make you feel welcome. Not at Sesame Place where even seeing some of the characters is limited. Wont be going back with other grandchildren.

Our daughter enjoyed the characters but the park decided to close early with no warning to the park visitors, a lot of rides were closed as were most of the eating establishments. Very disappointed with the whole experience.

Nice assortment of rides for all ages, especially the water rides on a hot summer day-advise leave the grandparents home in the summer. Restaurants and bathrooms are not very sanitary. No one is wearing masks. The smell of vomit in the garbage pails while you're eating is not very appetizing. Restaurants are understaffed. At one consession there was only one young lady taking orders, filling them, and then ringing up the sale with no one else there to help her and the line growing. I felt so sorry for her in 98 degree temperatures she still was very kind and polite. I'll bet she was only making minimum wage also. The prices for any food or beverages are rediculous! especially for the size! I personally will never go back. Seems they are trying to make up for lost times. Good luck to them-you are a fool if you go there.

The park experience was ok. But their service is horrible to say the least. Our official Christmas Family Photo ruined by the awful horrible customer service provided by @sesameplace @sesamestreet
We paid to have our photos downloaded before leaving the park on November 28. We took our son for his birthday and to meet Santa. All photos are kept locked regardless of us paying for them. I have called, emailed and even reach through social media. Everyone said that would help yet here we are almost a month later. And we have the receipt to prove it!

I booked a one-night hotel package with Sesame Place. I couldn't attend due to illness and called to reschedule the day before we were supposed to check in. After waiting on hold for an hour as they told me (with a headache, fever, and two sicks kids under 5), so they told me my trip was rescheduled and I would receive my updated reservation information via email as well as a call back at the end of the day. I received nothing. I called again that Monday and the hotel apparently marked us as a no show. The supervisor of the hotel that day wasn't working, so they had to wait to call him in a few days, and I would have to call back; this call too took an hour. I had my husband call and they were not able to clear up the issue with the hotel and offered a refund after my husband asked for one. They said it would be a few days. I called again to check the status of my refund and was told it takes 15 days to process. I called after 15 days and was told the refund was requested but not processed. After speaking with a supervisor I requested, I was told it would be another 10 days and she would request the refund. I asked what happened to the first request? She couldn't say what went wrong. Every call took on a hour of holding with no resolution. My kids never even went to the park and this trip has cost me $350. Worst customer service ever. Who knows if I will ever get my money back.

I don't usually post because I feel nobody really reads these posts. My wife and I just left the park with my Son, Daughter-In-law and Granddaughter. All I can keep thinking is "where the hell did all my money go?". Food and gift shop items are more expensive than Disney. How the heck are they more expensive than Disney???? This is no joke people! Some employees were nice but just as many didn't care about you. The parade was pretty decent but other than that it has nothing going for it.

We had high expectations for our family vacation to Sesame Place from June 19 to 21, but sadly, the experience fell far short of what we hoped for. Several major issues turned our trip into a stressful and disappointing ordeal.

Our problems began even before we set foot in the park. When we arrived around 7 p.m. on June 19th, severe storms had caused a power outage at the hotel where we were booked to stay. I asked the front desk if they had an estimated time for power restoration and was told it might be back by 9 p.m., but nothing was certain. Concerned about traveling with our 4- and 6-year-old children, I tried to contact Sesame Place Vacations—the company through which we booked—to see if they could assist in finding another hotel with power. Unfortunately, the customer service center was closed by then. Moreover, there is no clear information on the Sesame Place vacation website regarding what steps to take or who to contact if lodging issues arise, which is disappointing for a family-focused vacation provider. Ultimately, I had to make hotel arrangements on my own.

After returning home, I contacted Sesame Place Vacations to request a refund for the unusable hotel stay. The information I received was inconsistent and confusing. The first representative was helpful and promised a callback the next day, which never came. On a subsequent call, after long holds, I was told that I needed to request a refund directly from the hotel, not Sesame Place Vacations. None of this was outlined anywhere on their website.

Our second issue was with the park itself. We faced extremely long wait times—over an hour—just to enter on both days of our visit. The process was disorganized and slow, with minimal signage and too few staff members to manage crowd flow. Once inside, things didn’t improve much, especially in the water park area, which was clearly understaffed. Most water attractions were closed, lines for those that were open were excessively long, and staff appeared indifferent when asked whether more attractions would become available. The whole area felt chaotic and poorly managed.

Additionally, the food and beverages were outrageously overpriced. While we expected theme park prices, paying $16 for two 20-ounce sodas was excessive, especially given the mediocre quality of the offerings.

In summary, our visit to Sesame Place was frustrating and not worth the expense. The park has serious problems with staffing, organization, and customer service—issues that are particularly disappointing for families relying on vacation packages. I would not recommend this destination unless significant improvements are made.

An overpriced ripoff that feels they are squeezing for all they can. A locker was $35 and food was bland and ridiculously expensive.

I think this is the first time I've given a 1 star review. Literally half the rides are closed and staff looks pretty unhappy. I don't know if they are having staffing issues, or what is going on, but we were very disappointed by our visit.

we had a great time on our annual visit. kids get excited every time. we loved the parade. but the lines can become quite the wait. but overall good experience

Thieves parade openly and sesame place does nothing! Never ever I will go again. Won't recommend to anyone. They don't take responsibility for anything.

Parking cost $44. Total rip off!!
Employees are not friendly and down right rude. Park is old and out dated as well. Not what we thought.

Lots of ride were closed, even ones that weren’t water related. As were most of the eateries. Not sure why. It was bummer since our kid is young and barely anything to ride. Disappointed in the experience.

I just want to start off by saying, I RARELY make reviews however, I feel compelled to share yesterday’s experience with you all. I wanted to do something fun with the kiddos and figured this would be the perfect place. The tickets weren’t cheap, but hey, what is anymore? Prepaid for tickets online the morning of, attempted to do the character dine in but it was all booked up, not a problem. We got there and it was SO packed, my Mother and I took my 1 year old to the baby wave pool- where there were much older kids running around making it much less enjoyable for the little ones. It took about 1.5 hour for my two older (ages 9 & 10) boys to ride the big tube ride. We decide to all go in the lazy river- SUPER chaotic, everyone coming from every which way trying to get a tube, no one waiting their turn of course people just grabbing tubes and going, for me- my anxiety level has reached a level 10 because I had my 1 year old in my arms and I have people literally pushing me trying to get a tube. Finally got our tube, and we were good to go. So we decide- maybe the fry park will be less crazy because it was HOT this day. So we dry off and make our way over to the other side of the park, and decide it’s time to get lunch. The cafeteria had a line wrapped around the building, so we decide to just get something from the grab and go area, and that we would eat outside. We go inside, there are 3 sandwiches left and 1 salad. My 2 older boys ended up splitting a sandwich, my parents each had a sandwich, and I had lettuce 3 cherry tomatoes, no dressing, and a sugar free jello. I was just happy everyone else got something to eat to be honest. The boys played games, and then went on the roller coaster and after that we left! It was so disorganized, and I am so disappointed because it was my idea to go and I feel like it was a total flop. An expensive one at that! Unfortunately we won’t be returning, my kids would have had just as much fun at our pool at our house. Hey, at least they wouldn’t have to wait over an hour to get in!

I’ve been here more than I should have in my lifetime and let me just say that the last I was there during the pandemic the amount of people not wearing masks was ridiculous. Now we purchased season passes for 2022 .. 2 passes and 2 one day tickets we accidentally picked the wrong date and upon going to the park they said they can switch the tickets but had to charge me extra because the cost of the ticket the day prior to my original booking costs more. I purchased these tickets online and was able to choose the date I wanted.. I picked the wrong date an honest mistake and just spent about $700. It’s poor taste to charge extra when the tickets and the sale was a said price.. very poor customer service.. and nothing guest relations about this type of service. The worst part, the supervisor couldn’t even come out to speak to me…. Who ever was working the night of 12/17/2021 as a supervisor or manager doesn’t know the meaning of proper guest relations.. especially when you have loads of families spending hundreds of dollars. Very unprofessional and will be my last season pass.. I just spent 45 min waiting at guest relations all because of poor customer service skills with over a hundred people in the park and two employees handling guest relations. Ridiculous .. says a lot about this place

EIGHT DOLLARS for a PRETZEL!!!! Yes, you're reading that price correctly. I was flabbergasted and appalled by the cost, when I returned 22 years later with my grandsons. Of course, prices increase over time but this is outrageous gauging of parents whose children want the Sesame Place experience. It would be a financial hardship for many families to afford the $69.99 price of ticket and $35 for parking. The warmth, sense of family and inclusivity of the past clearly got bought out by corporate greed. It's no wonder that while I was a the park I found myself quietly humming the theme song, "Can you tell me how to get, how to get to Sesame Street?" JUST FOLLOW THE MONEY!

We LOVED Sesame Place! We took our two children (1 and 3) and they had a blast. Our favorites were Big Birds Rambling River, The Counts Splash Castle, and Big Bird's Tour Bus.

The food available is very expensive, but we planned on that and brought a picnic lunch. There is also only one place to buy coffee- so we had to make multiple trips.

We enjoyed the shows and the iconic Sesame Street set- I'm not sure who was more excited, the kids or a very nostalgic mom! We also splurged on the character pictures.

Hold on to your hats boys and girls. This review is the wild ride of what was and what is the Sesame place experience for a pass holder. We have had family passes to Sesame Place for 6 years. Next year we will not renew. It used to be that when you were a pass holder you received lots of perks. The perks are still there. But they are watered down. The gifts you get for your kids are cheaper quality. This year they have a new policy that you can only use one Sesame cash voucher on one item per order instead of applying all your sesame cash voucher to your order. SO it is not worth having passes for multiple family members for the Sesame cash perk. You only get the fast pass if you are a platinum member, which we were for a while. Not sure if that is still included. Be aware that guest services usually only has 1 person attending pass holders. That will be your first line of the day. You have to go to guest services to pick up your perks each time you visit. If you do decide to visit Sesame, arrive before t he park opens. That will give you about 1 hour before the park and the lines get out of control.

The passes have gone up in price alot. That being said, if you do decide to buy a pass do it in late September for the best price. Just be aware that the passes are not the great deal they used to be.

If you work for the parent company of Sesame Place and you are reading this please think about how to add value and joy to the experience of being a pass holder and a kid visiting your park. The experience has been greatly diminished in recent years.

My wife and I were looking for something to do for our 7 year wedding anniversary and we thought - what better way than to spend it with our 2 little girls at Sesame Place!! (LOL) - We booked it through the Holiday Inn Express which is 0.8 miles away. The deal was fantastic - 2 day passes (good through 1/1/2020) for all 4 of us, night at the hotel, and dinner with Elmo and Friends for $346. What a deal - 2 day passes are $89.99 each!!! We got to the hotel at 9:30 AM - got on the shuttle to Sesame Place easily - and stayed at the hotel that night - breakfast the next day was great and then we went apple picking at pumpkin picking at Stryers near by - had a blast. Now to Sesame Place - Got there right when the park opened - nice and cool Fall day - immediately hit up the merry go round and as many rides as we could - lines were not long at all - we went on several rides 4 to 5 times. I would say most of the rides are somewhat "intense" to some degree - either high or fast or quick changes in direction and geared towards those 5 and up - my 3 year old loved some of them though (surprisingly) - we saw the Elmo Magic show - a little hot in the theater but it was fun. Dinner with Elmo and Friends was at 4 - dinner was a buffet with long lines at first but once that calmed down it was nice - food was decent - nice family photo and the characters come around to take photos (note if you do either breakfast lunch or dinner, don't waste time meeting the characters during the day). We did the 3:30PM parade which was great - Halloween theme was fantastic. Tried to make it for the 7:30 parade in the evening but it got cold and the kids had it! All in all a wonderful, Fall time family filled overnight getaway.

Here are two things I need to warn ppl abt this place. 1. NEVER EVER buy their season pass! It’s a rip off. Single day tickets are cheap enough after you listened to my experience. Besides, after one visit, you may NOT want to come again. I purchased my pass in March and went to the park for the first time in April. I went in the morning and only did two rides. The reason will be written down in my second point. In Jun, I tried to book a second visit (because I need to use my pass) and was told that my pass was disabled in the park, because I did reselling activity at the park in May. I was like, what the hell! I wasn’t even in the park for the whole May! Can you think of a more ridiculous thing than this? I am the only person that holds my pass for the whole time. There is no notification whatsoever to me about the changes of my pass. And suddenly I was told when I called to book a ticket that the pass is useless. I don’t even know what the reselling mean? What kind of tickets can be resold with a pass?! The customer service also doesn’t know what the reselling mean. But I would need to pay for my tickets to get into the park and see if the park has more information to reactivate my pass. But I have my platinum pass! I should be paying nothing to get my family in. I argued two hours with the customer service. All they said was they could do nothing because they didn’t have more information. I was like, I have even less information than you do. Why cannot you just go find information! They still haven’t solved my problem till now. IT CAN HAPPEN TO ANYONE! So never ever buy their season pass! 2. They operate in an indecent capacity. It took you one hour, plus or minus to get into one 2min ride. That’s why I only did two rides for my only visit. The kids got super impatient and I needed to run around to catch them and entertain them. They sell as many tickets as they can to get ppl in. You basically just pay to watch the parade and suffer the rest. If you don’t want to wait, buy fast pass”magic queue” which always sell out before the park opens. Yes, the magic queue can be way more expensive than your tickets and everyone including those under 2, need a magic queue. Besides, the facilities are really old, the food doesn’t taste right. I ended not finishing mine but threw them away. They sell one bubble machine for like $40+. It is really hot waiting under the sun. And you do wait everywhere, including photo sessions. If your kids are not crazy Sesame Street fans, there is no reason you visit this park.

Park closes at 8. They lost the water rides closing at 6 but they are closed by 530!!! The spray park closed by 5:30. Everyone asking why we can't use the spray park in the hot sun on a 98 degree day. The lifeguards in the lazy river are obnoxious. They make you get out and go around after a lap even with no line and a toddler in a life preserver. Ironic considering the terrible behavior they allow the kids to do in the river itself. The food is Terrible with a capital T. No ice cream anywhere in the heat and not even a cookie monster themed cookie stand... Like come on seriously how did they miss this one? Needs work... Particularly in the customer service dept and the rigidness of some of the hours and rules. Keep the water rides open later and honor your hours when you post them. Way too expensive to turned away from rides with 30 mins left on the clock.

We took our 4.5 year old granddaughter to Sesame Place this past week. The friendliest person we met working there was the person in the information booth. The ride operators all looked bored and did not interact with any of the children. They exhibited total disinterest in what they were doing. The characters were friendly but children were so disappointed when they were told time was up at the meet and greet especially when they were waiting to see Big Bird up close.
I was shocked to see that water cost $3.99. Obviously they don’t care about the health of their customers. It is so important to stay hydrated in the heat. Many parks in our area have water for no more than 99 cents.
Downloaded the app but found it difficult to use. The advertisements came up easily but not the information we needed. If announcements were made about different activities, they weren’t easy to hear throughout the park. We missed several of the shows.
When I booked our dinner with Elmo I was asked about food allergies. I told them my husband is allergic to shrimp. No one indicated to us that one of the dishes in the buffet had shrimp in it. Luckily I noticed what I thought was shrimp and asked. I was told I was correct. This could have been a very bad end to our day. Our granddaughter was very thirsty by the time we arrived at the dinner. There is no way to get anything to drink except to wait for a staff person to come to your table.There was then a long wait for the drinks to arrive.
In the past, we have visited Storyland, Santa’s Village and Disney World. Our experiences at all those places were wonderful. I had expected an equally good experience at Sesame. I was extremely disappointed. Needless to say we will not return.

This place has to be most overpriced amusement park i ever been too half rides and water park are open yet charge full price

Two words- shoulder season! During our drive for a weekend trip here I read reviews, and frankly, they made me nervous that we’d experience a dirty and overcrowded park, waiting on excessively long lines. This was NOT our experience. We were very happy to have two fun and pleasant days at Sesame Place.
I think it’s because we did not come in July or August. We were a 3 generation family focused around a 2 1/2 year old child.

We found the park to be clean, the lines to be manageable, usually from 5 to 10 minutes, especially on Sunday. Not all of the water rides were open, but enough to have a lot of fun. We also did many of the “land rides”, and we were pleased to happen upon a couple of character visits, where the lines went quite quickly. We did not catch the parades or shows,because we had to allow time for naps and lunches. We chose to leave the park for lunches. Our hotel shuttle driver kindly told us about various restaurants you can walk to from the park, including Red Robin and several others. I had read about the sub-par and over-priced food within the park.

All in all, it was a great visit. I wish your family the same.

I think our experience was a bit compromised based on the fact that it was not during the summer. The park is laid out rather unusual and if you go during the 'off season' (not in the summer) then all the guests are basically in one area of the park which makes it over crowded and the lines to get on a ride are an hour long. Everyone knows that children can't wait 15 minutes let alone an hour to get on a 2 minute ride. Then the lines to get into a show are double that time. Then they only take so many people in, so if you waited nearly 2 hours to see a show only to get to the front of the line and have to wait another 45+ minutes you and your kids get even more agitated. Had the water rides been open then the crowds would have been more spread out. There's an area of the park that looks closed down but if you keep walking thru, you'll find The Count's show tent and a train ride. We were there labor day weekend and they only had 1 train conductor on that ride so the other train car was not being used. That ride was another hour and a half wait because they only took 2 or 3 families at a time and the ride was a slow trot around a large area looking at cutouts of characters. So my advice is to go during the summer where the crowds are more dispersed and just maybe the waits are more manageable/ bearable. Yes my kids 2 and 9 both enjoyed Sesame Place but we drove 4 hours to see this place and I was pretty disappointed. The 2 highlights of our day was the dance skit with big bird and a cast member on sesame street and the pasta/ pizza place. Unlimited pizza, pasta and salad bar was just fantastic!! We got funnel cake out in the park area and it was $10 for 1 funnel cake... so be prepared for sticker shock. And as for parking, if your traveling with a handicapped family member, get there EARLY! Once they run out of handicapped parking, your loved one will have to walk or be wheeled all the way from the regular parking lot which Is a distance. The handicapped parking area had only 1 way in and 1 way out... so if someone is trying to go into handicapped parking area, you'll have to wait down this long driveway for them to exit before you drive up to that area. It's not an ideal parking and they really need to widen that space so 2 cars can at least pass. I'm torn on how many stars to give this place because my children did enjoy it, however us 3 adults were not impressed by all the hype.

Took the family for a Furry Christmas and had a blast! We arrived at 1 and didn’t leave until after 6 when the parade finished. Time flew by with all the activities for the kids. The little ones especially loved seeing Elmo and all the other characters. They had so much fun watching the sing a long on stage and riding all the rides! The parade was perfect way to end the night! Definitely worth it!

3/4 the park was shutdown due to a staff shortage. They would not refund the money and offered no reimbursement because we entered the park unknowingly. They basically said “come back another day” if you bought a 1 day pass then you could have got a pass to come back.

That doesn’t work for people who bought the vacation pass and booked their entire vacation around the park. I live more than 7 hours away from the park and have limited vacation time with my job. Why couldn’t they have just done a partial refund for my vacation pass?

I was so upset, and this ruined our 5th anniversary and the end of our vacation. We ended up canceling a stay in CT on the way home to ME and headed home a day early. We got to the park at 10am, rode all the rides by 11 and I spent until 1:30pm talking to people and on the phone trying to get our money back. Finally I decided to take the loss and left the park after I was able to convince someone to cancel our 4pm dinner with Elmo and refund the $100 so I could just leave instead of sit around and do nothing until then.

We even waited 30 minutes in line to see Elmo while I was on the phone arguing, the photographer seemed high, and the pictures were terrible. They charge $20 for a burger, and $30 for parking. Waste of $$.

No lines...but then again, no water park this time of year.
Sesame is great for younger kids, especially if they watch Sesame Street.
Our LO loves the playground bouncy net attraction and could spend the entire day there.
Some of the attractions were under repair.

Absolute garbage. Waited 45 minutes just to get into the parking lot, because the attendant was too stupid to figure out how to open the cash register and so she was refusing to accept any cash. I will NEVER come back, and I hope they fire the idiot who was making everyone wait like that.

The park was extremely crowded, the bathrooms are disgusting and unkept. The staff has a poor uninviting attitude, at times aggressive. Outside of the parade, there were no characters in sight. The gift shops are empty and unorganized. Food and beverage options are ridiculously limited, unappetizing, and the absurdly long lines at food vendors.

The park is cool, but has few attractions, since the water was closed (we went in September).
Most of the staff who operate the toys are not friendly and polite, which undermines the park's climate.
I bought two days of park and managed to do all the attractions available in less than one day.

HORRIBLE!!! The WORST amusement park experience ever. Visited the park on 8/7 with my 2 kids. Paid $187 (tickets plus fees and taxes) and went on 2 rides! The place was WAY WAY over capacity. They obviously didn't care...corporate greed at its finest! Lines averaged 90 minute wait times. Water park slides were a 2 hour wait: Lazy river was so crowded you couldn't even move. 45 minutes to get into the cafe for overpriced food. Got in a food truck line only to be told they ran out of food and water when we got to the window. Bathrooms smelled and were dirty, not to mention there was a long wait for those as well. Parking lots were filled and we were told to go down and park at the mall. Seriously, I would guess the park sold thousand of tickets over park capacity. They don't offer refunds either! Seriously reconsider spending your money or time here: Dutch Wonderland or StoryBook Land would be a much better option!

Such a bad experience. Thought my kid loved seeing Elmo and friends, the overall customer service is terrible at this park. During the show, people were seating on the seats reserved for visitors with special needs. The people working at the park would see this and make nothing to make sure the seats remained available for people that needed them. I did a line of more than two hours to get food at Big Bird’s Burgers and Botes. Only three cashiers and three people serving the food in the pick up area. This was definitely not enough for the long line of people waiting for food. No supervisor on sight supervising that things moved fast even thought this was really needed. I have visited a lot of theme parks since I have a kid and I can say for sure this is the worst park I have ever visited. Stay away!!

Season pass holder here. I think it's only really worth it if you upgrade your day in some capacity. Lines for food are crazy long. Lines for rides are long. Restaurants are closed even on Saturday. We had a cabana which came with Magic Que and the ability to order food. This saved our day.

If you aren't able to buy upgrades, then my tip would be to do the water rides in the back of the park. The Counts Castle slides aren't such a bad wait, and if you've have kids who are comfortable swimming they can use the slides by the Elmo ride section. Dry rides are long too, but you can sub in the Monster Clubhouse and that long (slow) slide in between waits. Usually the water rides in front can be a shorter wait in the morning. Bring whatever food you can in a soft cooler. There isn't much for a toddler, so we brought apple sauce pouches, Cheerios and fruit. Lastly, if you have kids who can't handle waits, don't stand by end of the parade route. It takes a good ten minutes for the parade to actually get to the end of the route, and kids might get frustrated hearing a parade they can't yet see.

We had a fantastic time. The park is beautifully decorated for Christmas 🎄. Our children (1, 5 18& 20) were super excited to come to the park both big and small were entertained to see all the characters walking around. We were able to take many pictures, the staff was wonderful. We purchased the character dinner tickets separately. Well worth the $$. Fantastic choice of food, hot dishes from short ribs to turkey dinner, Mac and cheese, hot dogs, and a great choice of desserts. You will not be disappointed. The only criticism I have is the app for the park wasn’t very user friendly in telling us where characters would be. There were multiple character greetings at the same time which seemed stressful. We did get to see all we wanted to see. The parade was a fantastic success!! We loved it. Line up early tho. It starts at 6 but by 5 there are already families lining the street to get their spot. We got there early and had front row viewing.

I am a FIRST time season pass holder. When selecting my plan I decided to purchase a plan with preferred parking. During my first visit to the park after waiting in line for what seemed like forever I get to the gate only to be told that the preferred parking lot is closed. I explained to the person that the park literally just opened no more then 2 hours prior to my arrival. She told me parking is on a first come first serve basis. When I purchased my plan NO WHERE did it state that preferred parking was on a first come first serve basis if so I wouldn't have purchased that particular plan. After driving there with two kids I inquired about General parking and I was told that it was closed too. She recommended I park at the mall then walk to sesame place. I DID NOT PAY FOR THAT!! I decided to suck it up for the kids and that's what I ended up doing. When I finally get past security check I go to print my guest tickets as well as the $10 free spending money that expired that day. However, I couldn't because ALL the kiosks were out of service. Another perk on my plan I could not take advantage of was my free spending money. Ok whatever I'm going to try to make the best of this for the kids. Now I am searching for an ATM and guess what ALL the ATM's were out of service. Not only that my niece goes to play a crane game and you guess again ALL FIVE cranes were out of service and one of them took my nieces money. Wait there is more..... On a busy Sunday all of the outside vendors were closed except for a snack place. I go to purchase some snacks and two of their employees were arguing. The one started cursing out the other in front of a line full of kids with their parents. Are you serious right now?? They work at a kids park and was behaving inappropriately like this in front of children. Then later on that day we try to purchase a soda from a vending machine and that doesn't work either. I am paying all this money to have this first experience with my daughter to end up like this. I am so happy she is young enough not to understand what was going on around her at the park but as a mother this place is a BIG DISAPPOINTMENT. Save your time/money and take your kids elsewhere. Let me also mention that I sent an email to customer relations requesting a call back and the only reply I got was parking is on a first come first serve basis. They had no care in the world about all my other complaints. BAD BUSINESS!!!

Brought our 10 and 2 year old here. The 2 year old loved it, 10 years old is a little too big for this park. Meeting the characters was really great and the parade they have at the end of the day is great. There is a lot more to do than I thought there would be as we didn't even get a chance to try the water park.

What I didn't like about this place was the buffet. It was extremely dirty, looked like nobody cleaned it up, and had stuff everywhere. You are MUCH better off bringing in your own food as the food at the park is a let down.

Like many amusement parks in 2023, Sesame Place generates lots of polarizing opinion, some good, some bad, with the truth being somewhere in between. The crowds indicate that something must be going right. It gets a reasonable 3.5.

During the high season, Sesame Place is half water park, half kiddie amusement park, with specific Sesame Street elements added to the mix such as character shows, meet and greets, and overall theming. Sesame Place is now owned by Sea World and is not as "homegrown" as it used to be. The prices are higher and the feel is a little more corporate. Tips in no particular order:

1 - First and foremost, if your child/children really like Sesame Street, this is the only amusement park dedicated to Sesame Street in the Northeast US (there is a newer sister park in San Diego). Its probably important to go once.

2 - Sesame Street is not very big, and does not have many rides and thrills compared to other parks (Great Adventure, Dorney, Hersheypark, Knoebel's). You may feel like you are not getting your money's worth because the walk up ticket price is comparable. Dorney Park, in particular, has a much larger water park as well. For little kids if theming doesn't matter, Storybook Land in New Jersey has much more shade and is cheaper, but Storybook Land doesn't have Big Bird.

However - 3 - Very Important - even well into the summer the Annual Passes, which come with guest passes, can be FAR CHEAPER than buying individual tickets and pricing. Grandma and Grandpa came with us and a Gold Level pass, with four (four!) guest passes, free parking, and 20% discounted food, was cheaper than two individual tickets and parking. For a family of four going two days, buying two annual passes (one under each parent's name) basically gets you a third day entirely free.

4 - Its going to be very crowded in the high season. Get there when it opens, do the waterpark rides that have long lines first or at the end of the day. The family tube slide, which is their longest slide, has an excruciatingly slow line and may not be worth it if its not at the beginning of the day. I've seen 20-30 min for the lazy river, mostly because people aren't courteous and go around more than once.

5 - However, you're only at Sesame Place because you have small children, and the Count Dracula Water Feature playground never has lines, is zero entry, and your kids will be very happy. The older water slides in the Elmo area may open late but are less crowded too. There is no traditional swimming pool or wave pool at Sesame Place.

6 - Some of the "dry" rides do load very very slow. However, even on the most crowded days, the two roller coasters have not had very long lines because so many people are in the water park area. They are mildly thrilling, surprisingly thrilling.

7 - Add-ons such as character meet and greets and cabanas are always buyer beware. It is likely your child will have enough Sesame Street immersion from the atmosphere, spontaneous meet and greets, the parade, a free show etc.

8 - There are games of chance that cost money. At the one with the fishing lines everyone comes out a winner.

9 - Yes, the food prices are high and the quality is so-so, but the discount helps quite a bit and Sea World has still not removed the picnic areas outside the gate. You are more than welcome to bring your own food and eat in these picnic areas for absolutely zero dollars. You will have to go through security again to get back in, but you are always free to come and go at Sesame Place with a hand stamp.

9A - Bring your own water bottles. Don't waste money on expensive beverages. Or have your kids share a drink. Drink more water than you would normally on hot days.

10 - If you are going to the water park, wear appropriate footwear and don't go barefoot. Surfaces can get hot. The corollary to this is that the security checkpoint is serious about glass. They will confiscate glass baby food jars.

11 - All of these summer parks are heavily reliant on cheap teenage workers, may of them having to stand in the summer heat an entire shift. I cut them a break, and in general they are very friendly if you are friendly to them.

12 - Sesame Place may not be large enough for a full day depending on the weather and the crowds.

Unlucky 13 - if you go in with slightly low expectations and don't get too frazzled, you and your kids will have a a good time. Sometimes your kids will be having a good time even when you are hot and tired, or vice-versa. Try to go with the flow a little.

Yes my grandson had his 2nd birthday party there on Halloween day. A Halloween dine with Elmo and Friends. It was a wonderful experience. Connie who was my server made the experience the best ever. I had the toppers for his birthday cake. Her and her team hooked that cake up with M&Ms and cut out the edible sesame street characters and put it around the cake and added 11 cupcakes for my party. What a beautiful experience. And lastly, the crew from Dine with Elmo allowed me to come in early to decorate my grandson's table and they help me do it. It was awesome. Sesame Place in Langhorne PA. October 31, 2020.

Long lines for food even between lunch and dinner. Running out of food, even though it is very crowded. Many “food trucks” are closed. No ice cream in park at all. Even though they tell you not to bring food and drink, bring it anyway. Poor communication between very young staff. After waiting in line for an hour for Slimey’s Chutes (water slide) they would not let 2 slim adults slide down in a double tube and there were no single tubes for a single adult in our party. Out of 5 of us, only 1 adult and 1 child were allowed. The rest of us were turned back at the top. Poor signage. Ridiculous! They also ran out of swim diapers in the ENTIRE park before 2 pm; there were signs everywhere that said “swim diapers sold in every store.” The apathetic employees running some of the stands made it seem like they didn’t even sell them in the stores to begin with which is confusing given the signs. Grounds were kept very clean, although there was possible poop observed on the floor of a ladies room.

Make sure to arrive early to get a good parking spot closer to the entrance. If you serves in military ( active or retired )you may be able to get 4 free tickets. Make sure bring your swimming suites to enjoy the water park and rides, especially in the hot Summer day

Took a bunch of small children and my family there and spent over 330.00 on tickets and over 100.00 in food. When we got there all the slides for the children were closed but one in the entire park. we decided to take them to the lazy river since none of the kids rides slides were open and it was extremely not. When we got to the lacy river (about 11:30 am) the water was filthy. there were water chips and dirt floating everywhere as if their filtration system was not on. I called customer service the next day and waited over 27 min for my call to be picked up, another 15 min to explain my situation and then transferred to their manager who according to her, her name is Amoy and after explaining my situation yet again she then hung up on me. the biggest disappointment of a water parl. Save your money and time and head elsewhere with your money. Not to mention they ruined the kids summer day which cost a lot for absolutely nothing.

Let me preface this review by saying I am utterly heartbroken and disappointed. Sesame Place has been a tradition for my family for over 35 years. I first started going as a child in 1990, when the park was relatively new. Now in my late 30s, I have been bringing my own children for several years.

Last year (August 2023), we went to Sesame and were so disappointed that many of the rides were closed - Big Bird's Rambling River, Abby's Fairy Falls, Elmo's Silly Splashy Slides, and Rosita's Seaside Slides - all closed. After driving 4 hours from upstate NY, my kids were really upset. We went to customer service and were told that they were short on lifeguards because so many had returned to college. We were given sunny day tickets to return for free the following year. They also suggested coming in June or July, when staffing would be better.

Fast forward to this year: we arrived on June 30th, left July 2nd. On June 30th (a Sunday), Abby's Fairy Falls (my kids' favorite slides), and Elmo's Silly Splashy Slides were both closed, as were all the slides at Count's castle. Only 1 of 2 slides at Rosita's Seaside Slides were open, so the lines were approximately 45min - 1 hour long. Again, they were upset - we were told by customer service/care that they decided each day which rides would operate based on who showed up for work. None of this is listed on their website; they cover their butts by saying "SELECT water attractions will be open each day." Of course, they charge the same amount to customers. They told me that Monday would probably be better, with more open.

We could see that Elmo's Silly Splashy Slides were bone dry. I don't think that they ever operated last summer, and I don't think they've ever operated this summer. Yet, still listed on their website as an open attraction. They had no idea when/if Abby's Fairy Falls would open. Lifeguards were stationed at each slide...reading books or on their phones...since their only job was to block the entrance.

The park was slated to be open until 9pm, with a 7:45pm parade. There was a brief rain storm around 6pm that quickly passed and the sun came back out. But, due to "inclement weather," they decided to close the park at 7:30pm. The employees seemed elated.

On Monday, July 1st, ALL of the water slides were closed at 10am. Yes, every single water slide in the park was closed. All of the slides at Count's Castle, Rosita's Seaside Slides, Elmo's Surf and Slide (family tube ride). EVERYTHING. Only half of the Lazy River was open. Some of the dry rides were closed, too. Again, my kids were heartbroken. Especially after customer care told us they expected more rides to be open on Monday.

One of the lifeguards spoke with us and candidly told us that no one wants to work because there was a reduction in their rate of pay compared to past seasons. Apparently, the employees are not treated or compensated well. So, all of the lifeguards have been going to other parks.

Because my kids were so bummed, I took them 35 minutes away to The Funplex in Mt. Laurel, NJ. Tons of friendly and happy lifeguards, every single ride was open, no lines, and a much better value. So we were able to salvage the trip...by going to another park. They didn't have any staffing issues there, so I can only conclude that Sesame Place is being very poorly managed and run into the ground.

So, after spending loads of cash including two nights at a local hotel, this is the end for us. To add insult to injury, the park is not well maintained any longer - there's trash everywhere. If you get the opportunity to ride around the lazy river (if it's open) you'll see it - bandaids, wrappers, socks, diapers - everything. Lots of garbage around the rides. Again, you could argue it's difficult to maintain...but the park only 35 minutes away that we visited was immaculate (and also had a lazy river).

So, if you're coming from afar, rethink your choice. If your kids are small and only want the characters, you'll probably have an okay day. But, if your kids are going for the rides and attractions...they may be sorely disappointed.

My family and I are season pass members for the last 5-6 years. The park was open today when it was raining and closed after it stopped raining and the sun appeared. When we arrived at the park around 2:15pm we were told by the staff and security that the park was closed. As shocked as we were because the weather was beautiful and it was open in the morning when it was raining ??
This was unacceptable and concerning because many children are special needs and just don't understand why the park is closed on a beautiful day. I am not special need but can only understand that it was a gross opportunity by corporate the close the park because it was not getting as manage one day pass clients because of the morning weather. You should have just let the park open for the remaining 3-4 hours.

Also the Oscar rollercoaster ride is closed many times closed or only open at 2pm.

I've been here both during times when just the rides were open and then times when the waterpark was open. Came here when my son was 3/4. For him, it's a great time. The rides, except the rollercoaster, which is the only one that got him going, were OK. The waterpark, he had a great time.

Overall, I think the place is pretty cool for 2 - 5 year olds. I would recommend it.

We came back do my 4 year old son could enjoy Sesame Place. We came years ago for my now 11 year old son. We had a nice time on the rides and lines were not long. Great time in the waterpark and likes the division of the morning/afternoon times to prevent crowding. We missed the parade this time around, wished it could of been shown. The character pictures were well set up. So glad they added the Dine with Elmo, we did it twice and was well set up with the staff handing out the food. Staff was friendly walking around and even stopped and welcomed me back. The only complaint was the first day I had to wait for over 1 hr at the customer service to buy my tickets to get in. I am a season pass holder and wanted my 4 free tickets and buy 3 extra 50% off tickets. This is something I wanted to do online before coming but there was no place to. And When I called they said I get those at the park.Also the kiosk would not allow me to do it. Otherwise had a fun time.

We live in the Philadelphia area and hold a season pass. There are a couple of rides that are worth the time (two roller coasters, a few kiddie rides) but that's really it. We never went to the water park side because we couldn't get past the smell. Food is expensive, cold and disgusting; bring your own lunch or stop at Chick-Fil-A on the ride home like we do. Souvenirs are stupid expensive: $35 for a stuffed Elmo. We've gone twice this year and the first time was early in the summer. The crowd was absolutely insane and we stayed about 2 hours to go on two rides. Second time around, we went after Labor Day and the rides had very little wait. I will say however the staff was the most miserable crew I've ever experienced at any amusement park. Not one welcome or smile from anyone operating the rides. They have a bunch of teenagers running the show after peak season. Overall, if you are local and can get discount tickets, I'd recommend going right as the park opens and get on a few rides before it gets crowded. Otherwise, it's not worth the money or travel. If you are not from the Philadelphia area, buy a big bird slip-n-slide at Walmart and invite the neighborhood kids over for a BBQ. You'll have a better experience.

The lazy river, the roller coasters, other water rides and spray park. Just the right mix of rides and water activities to keep the kids cool and engaged on a hot day. When they got tired we stopped for lunch and a sesame show for a change of pace. Our second break was with cold refreshments and a sesame character parade. A very good day for the kids in a very nice amusement park.

We were so excited to go here with our 5 yr old and twin 2 yr old girls, only to be super disappointed.

First, we planned to go on a Tuesday and figured it would be a light crowd. Boy, were we wrong. It was so crowded I thought a special event was going on. We waited so long and there were so many crowds during a pandemic with little to no mask wearing (our choice, I know, to go during a pandemic).

Secondly, the park is dirty. They do not clean anything or wipe down anything, especially during a pandemic. More than half of the large hand sanitizer containers at the exits of rides were completely emptied! Per 100 guests, only a handful wore masks (not the park's fault other than making it optional).

Thirdly, there needs to be more meet and greet with the characters throughout the park, not only in one location with a long line. We stood in a crowded, non socially distanced line to meet Elmo, only to have the door close on our faces as we were the very next family! After waiting 20+ minutes, we had to wait an additional 10 (staff told us "only 3 minutes")!!
As we were waiting in line for the carousel in a very hot, long line, the staff were taking too long to load. We were (at last with twin toddlers) the next ride on and the staff stood there talking to customers, then TOOK A WATER BREAK, as we kept waiting. At this point my twins were losing it and everyone in line were complaining to the staff. They just looked at us and LAUGHED and continued their water break!! I thought maybe they were checking the ride or waiting for someone- NOPE. They then walked over to talk to someone in line. Not a care in the world!
We then tried to save our day trip and bring our 5 year old to the water park, as my twins were having a double melt down waiting all day to go on 5 rides... The water park tubes were mildewy and the water was cloudy and had things floating in it. GROSS.
The staff also do not follow rules. As much as I didn't want to take my shoes off and wait in line (gross) I did anyways since that is what the sign says! More than half of the people kept their nasty shoes on and went down the water with them! Come on!!!! That is so unsanitary- the staff should be making people follow rules!!

If Sesame Place touts themselves as a toddler/preschool friendly park they need to make some major changes for an enjoyable family day and for people to return in the future!
-You need more toddler attractions that do not allow much waiting in line. Think soft playgrounds, climbing structures, play houses
-You need more stages for short shows throughout the day. Families cannot expect to drag their children across the ENTIRE park to make a show (only 2 every 5 hours or so). Get smaller stages and do 15 minute shows throughout the entire day! Do dancing activities or sing alongs or learning shows- SOMETHING to mimic Sesame Street!
-Clean your park. The rides have years of grime and dirt on them. Fill your sanitizing pumps please!
-Create interactive line waiting for toddlers. Put tvs in line, music or SOMETHING to entertain them while they wait 20+ minutes for a 2 minute ride. For a toddler, this is an ETERNITY!
-Create a different ticket system. Printing tickets (and mixing up your PARKING ticket in the mix of a family pile of tickets need to change. I kept grabbing my Parking ticket (which had my name on the top!!) instead of my reg ticket. This caused stress and chaos as we missed a show running back in from lunch. This system feels like it's from the stone age.
-Better signage and a bigger map for less confusion. As soon as we arrived, I was so confused on where to go first with toddlers. Signs are way up high and no one around to help direct. I even studied the night before and wrote down places before our trip. Didn't help much when the signs are small and way up high. Too much stress upon arrival.
- We paid $40 for 6 mini Elmo soft pretzels! YUP $40!! Thank god we packed a lunch!!
-$350+ for tickets (family of 6), $40 for pretzels and $150 in store (our fault, but we were trying to save the miserable day...), $40 for parking= A LOT OF MONEY for our experience.

Highlights: the parade, somewhat. We staked out and waited 20+ with small children only to be blocked by ADULTS who stood up in the front row. Come on.

We live an hour and a half away and will stick to our outdoor parks and trails near home. We even packed up and went down the shore for a day and had a much more enjoyable (and affordable) time.

For a family with children young enough to really enjoy Sesame Street this is great. Our almost 5 year old LOVED it and she was basically big enough to ride any ride which was also great. Downside was that there were few to no shows, very limited character appearances and many of the food stands never opened. Appears that this is an ongoing issue, probably related to issues everyone is having with finding staff, because there were signs up letting people know about “current dining options” and to review current daily show times.

Bathrooms were hit and Miss, some really clean, one or two that were disgusting. Not enough chairs and tables in the water park and people save chairs all day long so if you don’t go early
In the day and get chairs you won’t get one later in the day.

Enjoyed it for what it was once while we had little kids, wouldn’t go back.

The day we spent at the park was really good. The park is clean, all the rides were open and the staff without exception were nice and professional. The only negative is that a lot of the restaurants were closed so there were huge lines of hungry people for most of the afternoon. But the big problem is their customer service. I needed to change the date on my ticket and it was a huge problem. I wasted hours on hold, their call back doesn’t work and you get pointless standardized emails from the customer service telling you to call in. If they start all that nonsense with you contact the better business bureau. That helped me get the matter resolved but I will definitely choose another theme park next time.

the place is dirty, overcrowded with the wrong kind of people, and there is nothing here either educational or better than anything you will find at a local carnival at a much lower cost.

We purchased a season ticket and drove from Long Island to Sesame for my daughters 4th bday. We loved dining with Elmo and the parade-best moments of the day. But we will not be back until your hours are more consistent. My girls wanted to play on counts castle and my older daughter especially wanted the slides there. So we got there at 9:45 and arrived at counts castle at 10-as your schedule online stated it is from 10-6, only to find out it wasn’t open. We were told they had to wait for life guard that may be there at 11 or after that. So we dragged both my girls crying off to do other stuff-none of which included water rides because every water ride (except lazy river) was closed. Why do you advertise these rides open at 10 when they don’t? And then no one knows exactly when they will open?? And when counts castle did finally open-the slides didn’t! So we pay entry fee into a park that doesn’t offer all they advertise. I mean the games that are a rip off are open and full staffed but my kid can’t go down a water slide. I work in health care so I understand with Covid there is staffing issues, but that was almost three years ago. So how long is this going to be an excuse to take money from people and basically lie to them when I buy the tickets. CHANGE your water park hours to 11 or 11:30 if that is when your life guards show up. I was shocked with how today went and never would have expected it. Again we loved the parade and dine with Elmo and all your staff were wonderful. But I refuse to drive somewhere and hope that rides are open when I show up.

Bring plenty of money. A family of four will need at least 500 dollars. It is 75 bucks a head to get in. Then a pretzel is like 5 bucks. Oh, forgot, parking is 23 dollars. It is still magical, but be ready to pay through the nose for it.

If I knew parking was $44, I would not have gone. Hershey Park was better for my 3 year old. More rides and less expensive..

Not at all what it was a few years back. Completely under staffed. Half the rides are shut down for repairs or due to not having staff to run them. Most of the cafes are closed with long wait times at what is open. They had all the carnival games that they charge extra to play fully staffed though. They were sending home employees early though and they were complaining that they were not getting enough hours. Poor management seems to be the biggest issue here.

We took our 6 year old, 3 year old, and 17 month old children on Saturday, Nov 2. The rides are perfect for small children. There is a lot for them to do even without the water park being open in colder months. They met Elmo and Count. The park is very clean, the rides are updated. However, the food is terrible and the staff is mean. They clearly do not care for their jobs or for the guests at the park. With something as ionic as Sesame Place, I wish there was more love here.

Sesame Place is always a great amusement park for the young ones to participate in rides. First time going during the holidays but it was especially nice with the decorations and shows. The parade is always great.

Before deciding to take our grandsons (age 3 & 5) to Sesame Place, she had read a number of less than flattering reviews. Bottom line is that we all had a great time !! We started with the character breakfast & the kids loved it. The characters all took time to visit every table and interact with the kids. Food not the greatest but well worth the price for the chance to meet Elmo & friends. Rides were age appropriate and later in the day it was great to cool off inn the water park. Great experience for us and we'll probably do it again !!

I read the reviews before driving my family 5 HOURS to Sesame Place last weekend. I was nervous that it was going to be terrible, but it was fine. I think it would help if you have some realistic expectations, mostly about how much you'll spend.

For starters - ticket prices are high. Then you have to pay $25 for parking which, charging for parking is pretty lame. They could do without that. If you want to rent a locker, it's $40 for the day. This was a necessity for us because we wanted to go on the water rides, and needed a safe place to put our dry clothes and valuables. The water rides are true water rides where you are in a pool and need bathing suits/can't have your phone and wallet. The unfortunate thing though was that we only used our locker for about 2 hours, so it sucked to have to pay the full-day price.

After we were done with water rides and back into dry clothes, we tried to get lunch but the indoor dining cafes were a zoo and we didn't want to wait in a line. We tried a few food trucks and other spots but didn't really find much so we settled on overpriced, pre-packed snacks like cheese-sticks and crustables. I wish we had just brought our own food.

Our kids were pleased when we promised them ice cream as we approached the "coffee and cones" counter, with a giant ice cream pictured on the sign. They really had the audacity to keep the sign out but were telling people that they no longer sold ice cream - just coffee. LOL. At Sesame Place. A Kids park. No ice cream, just coffee.

It was a 100 degrees on the day we went so we couldn't stay too long. There was hardly any shade in the park or indoor, AC relief. We were just forced in the hot sun all day with our two toddlers, so had to be safe and left early. We totaled 2 water rides and 2 regular rides. It was a bummer that we didn't get more time and that my kids may not even remember this experience since we were hardly there, but I'm still glad we went. The parade was actually really cute and my kids were really happy to see the "real" characters dancing around.

Bring snacks, expect to pay a lot, and prepare for hot weather.

We visited Sesame Place for two days this week with my grandchildren. The park is clean and lots of fun. The waterpark was so much fun too. They have a character parade at 3, which was absolutely adorable. The lines were not long, the food was great and all the staff was friendly. Do not follow the negative comments written. My family loves to travel and this will be on our list until the grandkids outgrow it. I read some of the reviews before we went and the negative ones are all false. Do your children a favor take them to Sesame Place it’s also reasonably priced.

We had the best time here with our 3 year daughter and 6-month old son! We took them at the beginning of October, on a Friday night and Saturday and could almost walk onto every ride. The longest we had to wait was 10 minutes at the height of Saturday afternoon. The rides were perfect for our 3 year old, she could ride them all and loved the roller coasters! The character meet and greets were great as well. again very little wait.
The park was clean, the employees were very helpful. If you're a nursing mom, at the First Aid center near the carousel, there is a baby center where you can nurse in private.
The food was theme park food, don't expect gourmet or real plates but it is what it is, you're at a theme park for little kids.
Was it pricey? Not anymore than any other comparable theme park. I did buy our tickets online and was able to get a deal on their site, they also usually have a Groupon special.
Parking was easy, don't pay for the premium parking, the main lot is just across the street (there is a light with walkway to cross at). Pay in advance for the parking online and you'll save.
While we were there, the waterpark was closed so I can't comment on that aspect of the park but I can imagine on a hot summer day that the park is packed.
We had a great time and are looking forward to going back next year!

Overall, the kids had fun and that is what matters most. We rented the Big Birds Beach Cabana. It was a great choice. Having a home base and the kids being able to take naps secluded from the crowds really made the day enjoyable for all. Expensive but worth it. Discounted with a Platinum season pass.

But the bad review comes from the staff. From entering the park everyone seemed to look miserable. Like they didn’t even want to be at work. No smiles, no greetings no fun personality. Other than dancers in the parade and actors in the shows there was no enthusiasm. At a kids theme park you would think it would be friendly and on Sesame Street of course.

Upon checking in at the cabana there was not even a hello. Just a stare and making me say I’m here to check in. After the attendant checking my reservation and putting our wrist bands on, there was no hospitality at all. For the $$$$$ we spent at least explain the benefits and amenities available. Instead I had to look up and ask about the drinks, food and even how the Abby’s pass works. We had to figure it out ourselves so we could benefit all that we paid for with the cabana. No thank you or goodbye at the end.

May just be me and that I’m now 42 and that I’m from a different generation but hiring kids and people who just want the money and do minimal work, it shows in the quality of your product. And I will think again before I spend as much as I did at a theme park like Sesame Place. I’ll continue to go to Disney where it may be more expressive but the attitude and experience is everything. It all comes down to emplyees that make you feel like they want you to come back.

We use to be Six Flags season pass holders but once we had our daughter 2 years ago we have become Sesame Place season pass holders. Each seasoned event at Sesame is great and I enjoy making memories with my family at Sesame Place every year.

I really struggled with whether to rate this place a 3 or 4 stars as I really think it's a solid 3.5. Overall this is a really fun place for toddlers wanting an amusement park experience. Our 2.5 year old was able to go on all the amusement park rides except two due to height limitations. There are several opportunities to meet the Sesame Street characters and take pictures. Our son particularly enjoyed the parade in the afternoon. You can pay extra to photo op spots along the parade, but that felt really unnecessary as we were able to find a close viewing spot right in front of the parade route. We did go during the middle of the week on a colder day, so we might have had the benefit of a lighter crown visiting that day.

Here are the pros and cons of Sesame Place as I see it:

Pros
- Great place for toddlers and young kids to visit with plenty of rides to choose from. Depending on your child's height you will probably need to accompany them on most rides. Beware that most of the rides are in circles.
- The parade in the afternoon is a highlight for the little ones to see all the characters and long enough to be fun, but not dragged out.
- Park was clean and well staffed.
- There are lots of places to sit and bathrooms.
- The Sesame Street characters do make their way around the park and there is a specific spot to have photo opportunities.
- You can take your own pictures with the characters without a charge. They provide you a photo card to purchase, but we did not pursue this.
- There is a sizeable water park, but we didn't really get to enjoy this because the weather was chilly and the rides were understandably closed. Our son did enjoy the splash pad, especially since he was the only one!

Cons
- Park is a little tired, but not horrible. Really just needs some touch up painting for certain attractions.
- Tickets are on the pricier side. I would definitely recommend looking for a discounted opportunity through AAA or an employee discount site. I am not sure if we would have paid full price for admission.
- Parking is also steeply priced.
- Merch is crazy expensive. We wanted to get our kiddo a hat to remember the day and it was $35. Amazon has way cheaper $20 options.
- Staff seemed worn down. They were professional and courteous, but I am not sure how well they are treated just based on the general vibe I was getting. It may also be because....
- People can suck...amusement parks bring out the best and worst in people and some visitors were really rude to the staff. This really didn't ruin our day, but just be prepared that some behaviors were less than admirable.

I would say that I would spend no more than 6 hours at this park. We spent around 4.5, but that was because the water park was closed.

Would we go back? Probably not unless we got discounted tix again and happen to be in the area as we specifically traveled several hours to visit before a family reunion. That being said I do think this is a toddler worthy destination for a day that's overall worth the experience.

Easy to get tickets. Would never recommend going on Memorial Day weekend. The lines for the rides were way too long however you could have the privilege of a separate line budging to the front if you wanted to pay more. The parade was superb and all of the employees were very pleasurable and did an amazing job even while circulating is the various characters. The biggest disappointment of the weekend was a daily $44 parking fee! Sesame Place should be ashamed of this and needs to either build it into the ticket price, but not $44 worth, or absrb some of it. It is absolutely absurd to charge a family this month of money to park a vehicle at least make it a two day pass! Shame on Sesame Place for its parking cost!

Exactly how I remembered it from my childhood, super family friendly, clean , super fun . Lines weren’t to bad .
- BRING FOOD WITH YOU or plan on going out .. there food price’s are insane tho , 44.09 for a “pizza and two waters” . And Peking is 30$ a day - but other then that - it was all worth it

Deceptive ticketing practices.

Sesame Place is touting a "School's Out Sale: Buy a day & get a FREE 2nd visit!" promotion. Before purchasing I called and was told that I pick the first day but that the second day is valid any time during 2022. However, when I bought it I saw that the ticket itself says "2nd visit must be within 30 days of first visit." This is not mentioned on the original purchasing language and was NOT what I was told by your staff on the phone. The only mention of dates when purchasing, other than selecting dates of initial visit, is that it says "Tickets valid at Sesame Place Philadelphia during 2022 season." Shame on them.

Overall I’d characterize sesame place as six flags for kids, featuring the awesome characters from Sesame Place.

The rides are good for younger kids, the waterpark is pretty busy in summers. Expect 30 min lines at least. There’s a decent amount of open play space including some splash pads, “wave pools” which actually means tiny ankle deep pools for kids to play in, and counts castle, a giant structure of stairs and water chaos.

The shows are weak, especially Elmo the musical. The parade is good, but it’s a shame it’s the same one at 3 and 7.

The dry rides are great for younger kids. There’s 2 actual coasters which look good for 10 year olds, the newest coaster looks good for any coaster fan.

The food is pretty dreadful. It’s pricey and a step down from any fast food.

On a hot day the place is pretty brutal - the concrete heats up and it’s pretty hard to cool down with a lack of shade or quality air conditioned indoor amusements.

The lunch with Elmo is cool, expect same weak food but the interactions are priceless.

Overall it’s a fun place to take your family, but I’d avoid peak heat summer for the young ones.

We had a fantastic time. The park is beautifully decorated for Christmas 🎄. Our grandchildren were super excited to see all the characters walking around. We were able to take many pictures, the staff was wonderful. We purchased the character dinner tickets separately. Well worth the $$. Fantastic choice of food, hot dishes from short ribs to turkey dinner, Mac and cheese , hot dogs, and a great choice of desserts. You will not be disappointed.

Just Awful!

Multiple bathrooms were just disgusting all day. $35 to rent a locker. Multiple attractions closed. Only two quick serve restaurants open with lines out the doors and 1-2 cashiers. Trash everywhere. $6 for a bottled water!

We left early and didn’t come back for our free second day.

Seaworld execs should be embarrassed by this park.

The only reason I gave two stars was because my kids had fun meeting the few characters that were available that day.

Judging by all recent reviews, you should just avoid at all costs.

My four year old grandson loves to go to sesame place and always looks forward to the parade with the dancing characters and giving them all a high five as they pass by. We took him on Friday July 22,2022 and were very disappointed to find that the characters no longer interact with the audience and one of his favorite characters, Rosina was not present. He was devastated and I have to say so was I. It was such a lively show and the smile on all the kids was a pleasure to watch. We now all have to suffer for what others think was a snub at 2 little girls. Come in Sesame bring back the parade, the way it should be!! Don’t disappoint the children for others stupidity!!!

Sesame Place - Langhorne, PA

Date of Visit:  July 2021

We visited Sesame Place when my oldest son was about 2 year old and this time we decided to go back because it was on the way to our next destination on our trip.

We were on a day that was less crowded so we barely stood in a single line the entire day, allowing us to go on the roller coasters and slides several times in a row without a long wait.

It is weird when you go back to a place a decade later and see that not much has changed.  It really felt like nothing had changed, but what is also weird is how you remember a place and how it is after it aged.  When we came here over 10 years ago we got a cabana and we did the VIP parking.  The cabana was worth the price at the time because our son took a nap in the afternoon.  We did not pay for the cabana this time and instead plopped our stuff down on a set of chairs for the day, which we never ended up sitting in like we thought we would.

PROS

The day we went (Wednesday) there were no lines and we were able to get on the rides with a less than 2 minute wait.  If we had upgraded to the Magic Que I think it would have been not worth the money and a disappointment.
The layout of the park was fantastic, we were able to go around the entire park pretty quickly, it felt so much bigger 10 years ago probably because we were depending on the walking pace of a 2 year old.
The roller coasters were perfect in pace and complexity for my 9 year old, who was hesitant to even go on a roller coaster.
Their favorite part was the lazy river, early in the day it was less crowded and quite relaxing to do.
My younger son enjoyed the climbing structure with the bouncy area and the little carnival type rides
My older son loved the Ernie and Bert slides but he felt he may have outgrown the park, however our youngest really did enjoy his time there.
The bathrooms were clean and were not crowded.
We did not pay for VIP parking, but arrived early and had the first row of parking right outside the entrance with shade which allowed us to come out for lunch, we did not get any food in the park and instead got ice cream at an ice cream shop on the way to our hotel.

Things to Improve On

At the top of the Bert/Ernie slides when you step into the slide it is extremely slippery, it was mentioned by the lifeguard and the aid station (after I fell and hurt myself) that this is a common place for people to fall.  I think that some type of non slip bottom would have helped as it was completely slippery.  I fell and hurt my back and wrist (it had to be iced) on the Ernie slide.  But it was funny to us and now memorable.
We felt that the park was tired and out dated for rides and even the way that things appeared.  The paint was faded or chipped, rusty parts and I think the only real noticeable change was the Big Birds nest climbing structure was gone.

We really did not have a lot of negative things to say about this amusement park - overall it seemed to be clean, just tired and worn out.  We did not try the food so we cannot say whether it was good or not.

We used to bring our kids here every year. They loved it, more than Disney. It provided quality active play for kids. Now it is commercialized, give me your money crap. High prices, long lines. Rides you can get anywhere with just Sesame characters added. Very expensive food, with more long lines. Took our grandchild here expecting her to love it as our kids did. Beyond disappointing. Total waste of time and money.

Stopped by for the holiday lights. Great time had by all! Kids loved it and were entranced by everything being lit up. Highly recommend

Killing some time while I’m waiting in yet another line at Sesame Place…….I’ve never in my life written a bad review but this day has been so dismal I felt compelled. We’ve been here 6 hours and have only been able to do the lazy River, eat lunch and watch the parade due to the absolutely atrocious lines for EVERYTHING. They seem to be even more short-staffed than usual……at 12:15 we were told multiple lunch places still were not open because so many staff had called out. Lines for rides are longer than we experienced at Disney. I read previous reviews about the employees’ surly attitudes skeptically but honestly- everyone who works here seems to be as miserable as half the guests. There’s just far too many people for what this place can handle. For the price, it’s truly ridiculous. Between tickets for 7, parking, food and 2 small souvenirs, we’ve spent over $1000. Learn from our mistake and save that money to do something actually fun like Disney.

Went on August 31st (Wednesday) and was hoping for an emptier and fun park. Almost all the rides were closed. 1 water slide was open (the line took 30-45min) and the splash bucket area(but all those slides were closed). Lazy river was closed. Maybe 5 dry rides, including one coaster, we’re open. No live shows. Was very disappointed that we drove this far. All we got were 5 return ticket. No parking, food discounts, or pictures included (which we bought with our current day pass).

Always wanted to visit sesame place and with family close by finally had the opportunity. I could have spent my whole day meeting characters but the little people with me were more interested in rides and playing carnival style games. Overall im glad we visited but i am not in hurry to go back. The park is small when the water portion is closed and i felt nickled and dimed all day starting with $23 to park...had to pay extra for backdrop with elmo picture..ate at elmo buffet and it was ok at best...it did the job but area was not the cleanest and there was no supervision at buffet where we witnessed children using hands to grab food.

On the positive side, the show's were terrific and the parade was fantastic!! Best part of day!

Everyone should do at least once.

We found the park to be clean and there are many bathrooms, which is great for little ones.

If you want your children to get their picture taken with the characters, you need to reserve. There is limited availability. If you want to see the good shows, reserve. The wait time for rides are between 30 mins to an hour, sometimes more.

The food stands are staffed by teenagers who are not the friendliest and move as if they are paid to be slow.

If you want to reenter the park they stamp your hand. Which is great unless you have a messy child who will need to wash their hands! Wrist bands would work better. (Try explaining yo a 5 year old whom you have yelled at their whole lives to wash their hands, that they now can’t wash their hands”)

There are many rides that a great for kids.

I paid for my tickets with my room at the Sheraton, only to be told at the ticket booth that they couldn’t find a record of my tickets. I had the confirmation email, but no tickets. Had to repurchase because I could turn around with a 5 year old in tow, saying forget it.

Oscars Dance Party is the best thing, free, and it lasts a while and Oscar is very interactive with the children.

I can’t stress enough that if you want a good time to be had, pay the money and reserve everything you can.

After reading the other reviews I will say this, for a room for two nights , tickets for two days and all of the normal park things you would pay for, for one child, you are looking at around $700.

Great experience. We spent two days here and the kids (2 & 5) loved it. Our 5-year-old could go on all the rides & there were few the younger couldn't go on.

There are plenty of kid friendly food options and treats, as well as great gift shops to remember your trip with.

The characters are all great and interactive. We did the Lunch With Elmo & they made sure every kid got to meet and take pictures with every character. You also get to meet characters around the park, as well as seeing them in the daily parade. It's much easier to catch your favorites than it is at Disney, where finding Mickey feels like meeting a unicorn.

For warm days, there are a number of water areas for kids to play and go on rides. It can get busy, so it's worth considering the Magic Queue if you're only there for a day.

All in all, great for younger kids.

You would think that on one of the busiest weekends of the year, sesame place would be better equipped and properly staffed than they were. Our first and likely our last visit. Many of the rides, especially the water rides, were closed. The regular lines were ridiculously long. Staff seemed surly and couldn’t care less. Staff moved at a snail’s pace. Bathrooms were gross. Out of soap and toilet paper. Trash everywhere. They nickel and dime you in everything. Prepare to buy $4 water bottles. Unlimited magic queue tickets were severely limited. So you couldn’t even purchase one. There’s something wrong when a middle aged woman is going down the water slide 20x in a row because she has the unlimited magic queue while my 5 year old son is waiting over an hour to get on the ride. I don’t fault her but instead management. Mind you she was the only on the unlimited magic queue. There is something not right about the operation. The food service and quality were atrocious. We waited nearly an hour for our food at Abby’s garden. It turned out our order wasn’t properly placed, which we discovered after we complained. Coney Island is more efficient and cleaner. It’s like they’re trying to be the worst theme park and I believe they are succeeding. Save your money and go for the gold standard like Disney.

Don’t good value. Took my daughter, her husband and 5 year old grandson. Did the dry park on a Friday and the water park on Saturday. Some rides were shut down in both parks. Only four amusement games and very poor arcade (if you even call it that) section. The food is grossly overpriced only to be matched by its cheap quality. The food service is incredibly inefficient. It took over an hour to get our food on Saturday. In hindsight, for lunch we should have left the park and tailgated with a packed lunch and then renter the park. Understandably Saturday was very crowded so the lines were long. The afternoon parade was cute. Preferred parking was $60 more than the admission ticket. If you get there early general parking gets you close to the entrance as well. My daughter and I agreed that we doubt if we are coming back.

The park is organized and fun for small children. The water activities are nice for all ages. Renting a Cabana is a plus and a must if you like to get away from the crowd and for privacy. It has its perks. Now what needs improvement is food service; the amount of time waiting for your order and the taste of the food is terrible. The chicken tenders are your best bet. The bathrooms are nasty and smelly, the bathroom attendants need to clean at least every 30 mins when the park is full. Overall Sesame Place is cool, but even better on a least busy day.

Went to Hershey park this past weekend. We knew it'd be busy being a sat in the middle of summer. And it wasextrmely busy!
While I expected it to be like six flags in terms of employees, rides, ambiance, atmosphere... And it was all those things minus the employees. The team members I have to say, while being teens or 20 somethings for most of the staff, tho not all were youngins, actually cared about their jobs. And they were all disney-level trained! Each of them knew answers to any question you had, they didn't look down on anyone who came to them for advice or to ask questions. They never once looked at my disability with pity or doubt (I need a walker some days or a cane).
And when we got caught in torrential rain on Friday night during our preview hours, we went thru the exit of the Reese's cupfusion, for my disability, and with the giant crowd hiding out in the empty shop exit, the team member saw me a straight away from the back of the room, and asked everyone to make way for me. Every member knew how to handle disabled guests, communicated well to each team member that a disabled person was going to ride and the ride needed to stop for them, and they communicated to us as guests very well about how to board, where to out the assisted device, etc.
They definitely had protocols in place and definitely trained their staff extremely well! I was always met with a smile, kindness, and friendliness! I was quite impressed by them all! It definitely made my trip much better than I thought it would be. So thanks Hershey park for training your staff so well!
Lines were long for a busy sat. But we used the preview night to get a head start on trying to get on some rides. Friday night it was a torrential downpour. But we made the best of it. We are not roller coaster people so we weren't too worried about the lines perse. Except for Reese's cupfusion. But we were able to get on that easily.
We were soaked even tho we had umbrellas and ponchos haha. I made sure to take a poncho for my walker which helped a lot. Our sneakers were totally soaked through tho.
We got a few rides in during preview high with the rain. Then sat was busy but we did the water park first. Got a large locker to store the change of clothes and bags in. They cost 25 for the big one.
We did the breakers edge ride a couple times. We used the elevator for breakers edge. They sent someone down to get us. It took awhile. But eventually we got up there. We went around twice so they wpuldn have to come back for us to use the lift. Going back down the lift was broken or not behaving. So I slowly took the stairs down as my hubby carried the walker down the stairs. But breakers edge was a lot of fun! I wish it was a little longer ride!
Then we jumped in the lazy river for a few rounds. Again they were so good with my disability. They asked everyone in line to wait until they could get me a tube with a bottom, and they assisted me into the tube on the rampway. And they again assisted me out of the tube on the rampway when I was ready to come out. They even asked if I needed them to bring the water wheelchair down for me to get me the rest of the way out of the water. I didn't need it but it was a thoughtful gesture.
We changed and went on a few more rides for the day, keeping the wet clothes in the locker.
Went to the zoo. Which is a nice, slow walk through. Nothing really special but it was nice to go see it. They do stamp your arm on the away into the zoo so they know you can return back into Hershey.
After we finished at hersehy for the day, about 5ish. Tho the park was open until 8pm. We exited through the gift shop of course. Bought a few things and then went into chocolate world for a few more souvenirs.
We went thru the chocolate tour. And again, as I approached in my walker the employee asked if I wanted to use the wheelchair entrance since the end of the line has steps. So I waited a minute for the other team member to come get me and put me in the temp wheelchair and load me into the wheelchair ride vehicle. They gave us the complimentary chocolate bar before getting me onto the platform. Then since I had my bag with me, the employee at the end of the ride after getting me off the platform to leave, handed us an armful of chocolate ha! So much chocolate!!
We did the giant Reese's cup as well before leaving. Smooth operation if slpow because there's only two stations open with two team members working it plus the cashier. You get four mix in items to add in and any or all three of the toppings to put on top. Hershey-ettes are their original m&ms before they sold the recipe to m&m mars to make m&ms. It will take me awhile to eat this huge Reese's but it's delicious!
We stayed at the Hershey lodge for two nights. We had a room in the kisses section with kisses sheets and wallpaper! It was an inside and outdoors room. Parking in that area was toiugh so my hubby dropped me and the bags off while he parked in front of the hotel. When checking out Sunday there were spots available so he could park in front of the room and we could load up the car easily. No problems at the hotel. Comfy beds. Cleane cheets and towels. No house cleaning still but if you need anything you call the front desk or if you saw some of the housekeeping staff you could ask them. I asked for some more lotion and they were happy to give me a few bottles. Overall a good stay there. Even though it's pricey.
Thanks to all the staff who made my stay better and as stress-free as possible. You all are well-trained and I hope that continues!

Oscar the grouch must be the monster in charge here. This place is a blatant cash grab, taking your hard earned money while never delivering on an experience. On a rainy day, and I understand no one can control the weather, as soon as the rain let up, they closed the park early without warning or changing their signage. Anyone checking the weather knew it would let up in the afternoon, and it did, which is why people were coming in droves to enjoy the remainder of their day. When you get to the ticket counter to ask why the were now suddenly closed, you get a shoulder shrug and a sunny day pass. A sunny day pass is useless when you’re traveling to get here and have to book a hotel. Their phone number has never ending holds and offers to call you back, but it never happens. Don’t bother trying their contact page either, that’s a dead end too. Want to book a cabana? Guess what? Probably sold out, and because they give away unlimited magic queue passes with the cabanas, those will be sold out too. So when you do get there in decent weather, you’ll spend your whole day waiting in line watching everyone else ride. So I’m summary, GO ANYWHERE ELSE! STAY AWAY FROM THIS PARK! Pre pandemic Sesame Place was the place to be. Unfortunately that’s no longer the case.

We visited during Easter extravaganza event, Water rides were not open, and for all other rides there were min 20 mins of waiting. Appearance of characters , live shows , dance party and parade were great. Most of the eatery places were closed too, and only one restaurant which was open had waiting of around 30 mins for placing order. Though food was good. Overall good experience for my 6 year daughter, she enjoyed a lot.

This was my family's 5th visit to Sesame. I've given this place a bad review before, but it is all about the crowd. My family went the day before Christmas Eve with flash sale tickets ($27 each) and we had the best time. We didn't have to wait in line for shows. We didn't wait too long for any rides and the character visits were great. We had such a great time. The only downside was there was only one parade that day and when my family went to get a place to watch 15 minutes before the start there was NOWHERE to watch. Seriously kids can't see over adults heads so once the path is full you are out of luck. Luckily we found a trash can to stand on and the kids we happy. I didn't realize you needed to save spots 30 minutes or more early to even see. Otherwise great time.

I booked a hotel package through Sesame Street place and I paid extra for a two bedroom suite. I did this in July 2019. I received an email confirmation from sesame that confirmed I had the two bedroom suite and they charged my credit card the full amount that week. We arrived yesterday to find that I actually do not have the suite but a regular room. I called sesame wanting to know why and I spoke with a supervisor, Brian, who said “ oh well”. No refund, no suite. So basically they took my money in July and now they don’t care.

There was almost nothing open, staff was untrained and miserable, place was dirty and worn down. There were very limited characters, show times or activities that were advertised.

The character lunch was even more disappointing. The food and staff were absolutely terrible. It was a big cafeteria with a buffet line but the buffet was not self serve so you were given a very small amount and even with that they ran out of a lot of the food by the time we got up there. The character show part of it was cute but not worth the cost for the food we received.

Our little one did love the rides that were open and we all enjoyed the parade and felt the entertainers did a wonderful job. It's too bad the rest of the staff didn't have the same enthusiasm.

We had a pretty terrible experience here. Everything is just so slow. The lines for rides were long, and the workers were just so slow and unmotivated. Lines that should have been 14-20 minutes were 40minutes because of the lack of urgency or willingness of the workers to load and unload rides with any sort of urgency or hustle.

The ice cream line was 45 minutes on a hot Saturday. Thats unacceptable. Lots of slides in the water area were not open… and again on a hot Saturday in June, thats unacceptable. The bathrooms were smelly and dirty. We hardly rode any rides because everything just took so painfully long. We ended up leaving early because we couldn’t take it anymore and were frustrated. My kid had a decent time, but we will never be back, which is a shame, because we would if we had a better experience.

The shining star is the entertainment cast- both shows we saw and the parade were very good. And those workers did a wonderful job. That was the highlight of our day.

Honestly if I could give 0 stars, I would. This place could be great if the workers were better managed. The kids working never smile; their days are clearly not sunny. They should be trained to be happy and interactive even if they’re not a character. Also, this place is for TODDLERS. Toddlers cannot wait forever in line, and the lines do NOT need to take as long as they do. The workers all move at the pace of a sloth. Kids should be quickly getting on and off. The rules about when the next water tube can go down the slide makes everything take way longer than it ever should. They wait until all people are fully cleared from a ride to send the next tube..why!? There is also one Main Street and then everything branches off of it, so when the parade happens, you are literally stuck. Everything is super expensive food wise, and really not good. They ran out of ice cream on a 90 degree day. They also obviously don’t cap the amount of people that come in so, again, lines are insane, and then the ride itself is 2 seconds. People were packed like sardines on the lazy river. On top of that, every time we went on a ride they waited until after everyone sat to tell the rules to one person in a time. I.e- 4 people sat in the rocket ship and got ready, and then she told them max of three. Pirate ship ride, we got in and locked the bar down and then they went to one ship at a time and said the kids have to be on the inside. They kept running over to the main controls and unlocking the bars and then going to the next ship to do the same thing. It takes forever! Pick. Up. The. Pace! Tell us when we are getting on: “kids on the inside only!” Again- poor training and poor management. We paid a ton for a “cabana” with a private water area that closed for “maintenance” 3x while we were there. The cost of that for what it is is absolutely not worth it. The pool is TINY with a couple sprinklers and that’s it. You get horrible food and water/soda. On a weekend it was $900; absolutely not worth it. They weren’t even kicking people who had no bracelets out of the area. We could have just not paid and done whatever we wanted like everyone else. Similarly, people without fast passes were getting in the fast pass line and they were being allowed to go. Fast pass lines took incredibly long as well due to this and the overall system of loading and unloading passengers. On top of that, some rides had a “magic queue” sign with Abby’s face, and other rides had spots that said “special access.” We didn’t know if special access meant handicap entrance or fast pass, as the people who work they told us for fast pass to look for Abby’s face. No one who works here had an answer for anything or knew where anything was; you can tell that they are way undertrained. The best part was the characters and that was done well, but we paid for a 2 day ticket and literally refused to go back the second day. We had dinner with Elmo and friends booked for the second day, so we went to the zoo for the day instead and then went back just for dinner. The line for dinner took the entire length of the show. Our kids were missing meeting the character, and then we had to split dad getting food and mom sitting at the table meeting the characters, and dad missed the most joyous part of the event for our kids! Not to mention, they were running out of food items and the people working had no idea if there would be more. They would run away to ask someone something and leave the line held up longer. They HAVE to move faster. Also, the food was brutal in the entire place. We ordered a grilled chicken sandwich at the cabana, which they then told us went bad in the fridge. Instead, they gave us a fried chicken sandwich that was raw inside. Furthermore, their website states that they are a certified autism place. Coming from a mom of a child with special needs: “It couldn’t be further from that.” The place is just..raggedy. And it should priced as such.

We went here 5 years ago and it was magical for our son. Since then, we have had 2 more kids and wanted to go back. We live about 6.5 hours away.
The kids loved it. Lots of character opportunities. We booked a package with a hotel included. The hotel left much to be desired but we did get a few hotel perks to use at the park. A ride again pass, 10% off food and merchandise, hotel park entrance, etc. Food was super expensive, as with most parks, so definitely pack snacks at the very least.
Sadly, the park was filthy. We arrived at 10am each day and the bathrooms were disgusting before people even used them. I understand that people are gross, but this is their job. They do not provide a hygienic place for people to care for their children or use the facilities. I told a team member about the bathroom conditions, and I returned to the same bathrooms 2 hours later and it was even worse!! The restuarant floors are covered in food and many families were cleaning their own tables to eat. Employees were seen standing around while guests cleaned other people's messes up just so their family could sit and eat in a clean place. We were amoung the first to arrive at the pool one day and it was covered in trash from the day before🤦🏻‍♀️. The line for the lazy river REEKS of old urine. I told the lifeguard and she said "yea." This place is ran by teenagers with poor management that does not care. So the guest suffers a bad experience as a result. I went to guest services and told a manager and also called sesame place vacations to report the dirty conditions. Of course they could not reimburse anything and I'm sure they wont do anything about the poor management or filthy park either. If you are a germaphobe, skip it. So sad because this used to be a great park.

Though I will confess the kids had fun, it was a let down to see so many attraction closed and so few characters from Sesame Street except during the parade. The security at the parade seemed so upset all the time it hurt the feeling of fun the event should have. But all of this could be overlooked it wasn't for the insult price gouging once inside. As far as merchandise goes, most expensive theme park probably in the world. It's the food though that is just too much to forget without comment. Of course no healthy options. I mean they even only have one kind of fruit juice but numerous sodas. But the most insulting thing is that the equivalent of one slice or perhaps two smaller slices of pizza is $18. We thought we had ordered an entire pizza (we ordered two).. probably not that big of one but when this small pizza bread that looked and tasted like something cheap from the freezer section came out not only was the pricing hard to believe but the very fact that we waited so much time to discover that we had been hoodwinked and didn't even have appropriate food for the group as we imagined as they do not communicate to you that this is all they are giving you for the money. Also when I came to pick up door it was locked. I had to walk all the way around the other side and advised them the door was locked. They just said it shouldn't be but did nothing about it. Not sure who is managing this place... couldn't see anyone that fit that description the entire time there..hence I think it's the Dodo family .. If you are not sure who that is what Follow that Bird, an old Sesame Street movie.