Riverfront Hotel (formerly Omni)

Question

Hi, I am visiting NOLA in May for a conference, I had previously booked the Omni Riverfront Hotel. I learned that in January, it changed ownership. Does anyone have on-the-ground experiences with the new hotel? Is it still 4-star / Omni quality? Any other feedback on the experience? Thank you!

Answer

The Riverfront Hotel in New Orleans, formerly known as the Omni Riverfront, has undergone significant changes since it was acquired by a new ownership group in January. While it retains some of the features that made it a popular choice under the Omni brand, there have been a few adjustments. Here’s what you can expect based on recent on-the-ground experiences and feedback:

The hotel has maintained its central location, which is one of the biggest draws for conference-goers, as it is conveniently situated near the French Quarter and the convention center. However, the change in ownership has brought some changes to its amenities, service level, and room quality. Many guests have noted a difference in the overall consistency of service compared to the Omni brand.

As for the quality, the hotel is still considered a solid choice for business and leisure travelers, but it may not quite hit the same 4-star standard that it once did under Omni management. Reviews indicate a mixed experience with the renovation efforts, some of which are ongoing. Here are a few key points based on guest feedback:

The hotel’s rooms are still quite spacious and well-located, offering easy access to nearby attractions, but some guests feel that they could use more updates and maintenance.
The lobby area has been modernized, but some guests have mentioned that the service quality has fluctuated, with occasional lapses in the attention to detail that the Omni was known for.
Guests have noted that some of the amenities, such as the fitness center and restaurant, are still operating but are not quite as refined as when it was under Omni’s management.
Prices have stayed competitive, but some feel that the value for money may not be as strong as before, especially if you were expecting the same level of luxury and service.

In terms of overall guest experience, it seems that the hotel is still a good option for those attending conferences, with many noting its convenience and the professionalism of the staff. However, the transition has affected the hotel’s consistency, so it’s always a good idea to check the latest reviews before booking to ensure it aligns with your expectations for a 4-star hotel.

To summarize, while the Riverfront Hotel is still a solid choice, it may not meet the same high standards as the Omni did, particularly for those who were accustomed to the Omni’s level of luxury. Here are some factors to consider:

Location is excellent and remains a key selling point.
Room quality is adequate but not quite at the same level as the Omni's standard.
Service has been reported as inconsistent at times.
Amenities are still available but have seen some cutbacks or changes.
It is still a great option for business travelers due to its proximity to the convention center.

If you’re expecting the exact same experience as when it was an Omni, there may be some slight disappointments, but overall, it remains a comfortable, centrally located choice for your stay in New Orleans.

Riverfront Hotel (formerly Omni)

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