
5.0
56 of 8,566 Restaurants in Houston

Gustavo at the bar in the lobby is amazing. Bee coming here for a few years and he is always awesome. He treats us well. Always excited to see him when we come down.

He was an amazing bartender and I recommend his green tea drink to everyone! Thank you Gustavo! Will definitely be back!

Excellent service in the dining room, Ronald was extremely helpful with our group. He’s always around to help everyone. Great guy.

Excellent service by Shakira during lunch break , good quality food and good hygiene in lunch area, good people working here.

Gustavo is a great bartender and the restaurant is excellent!! Can’t wait to get back there! It was a great stay. Food was great but drinks were awesome!

The buffet lunch was wonderful. All the staff were helpful and the manager Ronald came around To check on things. I will definitely be back.

IRMA bartender she is awesome... great service always smiling anf always ready to serve... sweet person and good worker... thank you IRMA for your great service 👍

Very friendly and helpful staff, especially Irma at the lounge bar, who gave a great recommendation for a Texas smokehouse brisket. Also a great morning omelette was made to order as part of the complimentary breakfast.

Gustavo is an awesome bartender that really knows what he is doing! He makes drinks fast as a blink and tirelessly works to satisfy every customer. You owe it to yourself to stop by and have a sip of your favorite beverage in a phenomenal environment that is guaranteed to make you raise a glass with your fellow drinkers!

All servers are good and very good and attentive. Food quality was good I recommend this place specially during lunch time.

Had a very good time at the Happy Hour with the bartender. She was very courteous, handled her self well with large crowd. Nothing but great hospitality.. Irma made my wife and I some very good dranks while delivering them with a smile. She was great.

Gustavo was one of the best bartenders I have. Made me feel so special and will definitly be coming back. Otherwise the food was lack luster but he was truly a highlight.

Very good service, the restaurant is the best in the area, The service was also a highlight. Our server, Shakira, was attentive, knowledgeable, and genuinely friendly without being intrusive. They offered great recommendations and made sure we had everything we needed.

Enjoy coming to this embassy suites for the quality food. They serve. Everyday is new items on the menu. To top it off the staff is very helpful and friendly

I know one time that I spoke, and I said that I had the best service that was a lie. I’ve been having the best service from a bartender. I feel like a celebrity Gustavo first of all if he sees me walking through and coming into the bar, he has my drink already ready me and my wife, but it’s not just me he does that for everyone. It feels like I’m personally getting paid to every time he makes the day better I could be feeling down and he can sense it then he give a nice talk get my drinks and suddenly I just feel better but besides the personal care and attention that he shows the man can make the best drinks ever if I was a millionaire, I would hire him 24 seven just to be around. He’s that cool is that attentive if you have never been to the Hilton ambassador on Katy Freeway 16435 you need to get here to just enjoy his charisma. His energy. This guy is a genuine. Good guy. Make the best drinks. Sometimes I tell him just surprise me and it’s always good. You can’t get any better service in the world literally, there’s no one better than Gustavo!!!! he is truly the MVP. I love this guy. He’s like family at this point. I’ve been staying here for about a month and he never misses my kids. Love him my wife love him. He’s just a good great guy and he is a. Necessity to this company. It’s not just me. He’s like this with everyone that’s super genuine and he is a rare person so if you’ve never been to the Hilton, you just wanna get by you come here and you see Gustavo and I guarantee you’ll be amazed at the service attention and fun mind you it’s happy hour free drinks from 5:30 until 7:30 for guest he’s the real MvP tell him Eric sent you!!!!!!

The bartender and restaurant waiter were top tier. They made my Xmas very special while I was celebrating by myself. Gustauu took care of everyone. Thank you sir!!

Gustavo!!! The best bartender EVER! How he remembers everything and treats everyone like a gold star customer is beyond me! Outstanding customer service!

Gustavo is so amazing and made our experience so amazing! He is attentive with the best customer service and the best smile! He knew all of our drink orders and made our drinks to perfection! He played the best music and we honestly had the best fun!

Gustavo at the bar was great! Very welcoming and accommodating!! Let us know when the complementary drinks were, so good!!

The bartender Gustavo is the best. Extremely friendly and attentive to everyone Even though he bar area was extremely busy Gustavo made sure to take care of everyone with great service

Shakira is truly an outstanding employee who consistently goes above and beyond in everything she does. Her customer service is second to none—she is attentive, patient, and always willing to take the extra step to ensure that each customer feels valued and cared for. Shakira approaches her work with remarkable dedication and professionalism, never hesitating to put in the effort required to get the job done right.

Gustauo was a great bartender and deserves a raise. Great experience. I’ll come back again because of his service. Thank you Gustauo

Great job on customer service, I felt very welcome and never ignored. Consistently checking on customer making sure they are taking care of.

This is our second time coming to this hotel. Last time it was for a birthday this time for our an anniversary. I absolutely adore this hotel. Not only is it gorgeous but it truly feels like a staycation. Irma is AMAZING at the bar. She has great customer service and her drinks are absolutely delicious. We will be back

Gustavo makes an amazing Old Fashion, gives great suggestions for food (Tacos) and has the best playlist of any hotel in America (Hotel Costes in France is the best!)

I went to to eat lunch today and Shakira and Lisandro where both very friendly they helped me so much took great care of me made me feel welcome I would definitely recommend people to come eat here and price is also great

3 cheers! Gustavo Maria Malcom They're the best. Always cheerful. Always eager to be sure their guests are well taken care of. Thanks guys!

Gustavo is the best, he is very professional and friendly. He does his best to attend to everyone in a timely manner. Will definitely stay here again.

The chef during breakfast was efficient and showed patience. He's a great representation of Good customer service. While watching him cook asking for orders and gladly being accommodating, made me have a greater appreciation for restaurant servers that have to endure the new way of life attitudes. So many were in line feeling entitled and yet he demonstrated excellence. Kudos to the Ched.👏🏾

Zaily and rest of staff were great, the food is great, price is nice, close to my office. Overall amazing experience Thank you - gracias

Great experience during social hour. The drinks, the appetizers and the music...exceptional. Great environment, with Irma as our bartender

The staff is always great and the food is equally delicious, my server Lisandro always ready with a kind word. The serve lunch 5 days a week at a great price, if you haven’t stopped by, you’re missing out and paying too much!
Gustavo…. I will come back because of him!!!
Gustavo is the man!!!!!! Gustavo served me and his other customers with excellence. He knew what we wanted and served us before we had to ask?