BBB help ASAP please

Question

We have Art of Animation booked for Aug 8th-10th so the opening just popped up for BBB for those dates but we also have Saratoga Springs resort booked for Aug 10th-17th so our hotel reservations should have linked together for the whole stay so I could book BBB for Aug 15th but it isn’t allowing me past the 10th. I called Disney and the girl said she doesn’t know how to fix it and call the reservations team at 7:00am but I am afraid the time slot we need will be gone by then and I have to make dining reservations at the same time so does anybody have any insight on this?

Answer

It sounds like you’re trying to book Be Our Guest (BBB) for a date later in your stay at Disney, but the system isn’t letting you past your first hotel reservation dates. This can happen if your reservations are not yet fully linked in the Disney system or if the park reservation window only reflects the first portion of your stay.

Here are some steps and tips to try to resolve this:

Check that your hotel reservations are linked: Ensure both Art of Animation and Saratoga Springs reservations are linked to the same My Disney Experience account. Sometimes if they are on separate accounts or were booked separately, the system won’t treat it as one continuous stay.
Verify resort check-in/check-out dates: If your BBB booking window is tied to your Art of Animation stay, the system may not allow bookings beyond that. Once the reservations are linked, the BBB window should extend to cover your entire stay at both resorts.
Call Disney Reservations early: You’re correct that calling at 7:00am is crucial. Availability often opens right at 7:00am, and agents can help link your reservations if they’re not fully connected.
Try online troubleshooting: Sometimes logging out, clearing your cache, or using a different browser can help the system recognize linked stays. You can also try using the My Disney Experience app, which occasionally shows available times not visible on the website.

Additional tips:

If the exact time you want for BBB is critical, consider having a few alternative time slots in mind in case the system does not allow your first choice.
Keep your My Disney Experience app and confirmation numbers handy when calling, as the agent may need to manually adjust your reservation linkages to allow booking.
Sometimes the system updates later in the day or early morning; if a time slot disappears, it may reappear once your reservations are properly recognized as a single stay.

In summary, the key is ensuring your Art of Animation and Saratoga Springs reservations are fully linked under your account, then contacting Disney Reservations first thing in the morning to extend your BBB booking window. Have alternative time slots ready and use the app or website to double-check availability.

BBB help ASAP please

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