Turo

Question

Asking specifically about Turo. What is anyone's experience? I've read really good things mostly but also a couple of not great stories. On an old thread I read that they were not allowed to park cars at the airport parking lot, does anyone know if that's still true? All the stories of super long lines at the onsite car rental companies are worrisome although, we've never had that experience. I have a car reserved with DHCR, mid September, but just checking. Thanks, Denise

Answer

Turo has become a popular option for car rentals on Kauai and across Hawaii due to its convenience, competitive pricing, and the ability to pick up unique vehicles. However, like any service, there are both positive and negative experiences to consider before booking. Here’s a detailed look at Turo on Kauai based on the experiences of past users:

Positive Experiences:
Many users report that Turo offers a more personal and flexible experience compared to traditional rental agencies. Some of the advantages include:
- Faster pickup and drop-off processes, avoiding long lines at traditional rental counters.
- Variety of vehicles to choose from, including unique models that may not be available at standard rental agencies.
- Direct communication with the car owner, which allows for more personalized service and potential flexibility in pick-up and drop-off times.
- Potentially lower prices compared to traditional rental agencies, depending on the vehicle and the time of booking.
Negative Experiences:
While most reviews are positive, there are a few common complaints, including:
- Issues with vehicle cleanliness or maintenance, as the cars are privately owned.
- Challenges with pick-up or drop-off times if there is miscommunication between the renter and the owner.
- Unexpected extra charges, such as mileage overages or fuel charges, if the terms of the rental are not clearly agreed upon.

Regarding the airport parking situation, yes, traditionally Turo cars were not allowed to park in official airport rental lots. This often meant that Turo users had to arrange for alternative pick-up locations, such as nearby off-airport parking lots or designated meeting points. However, there have been some changes in certain airports across the country, so it’s worth checking the current Turo policies for the specific airport you’ll be flying into. Many Turo hosts in Hawaii have organized meeting points at or near the airport, so it’s still relatively easy to arrange pick-up, even if it's not directly in the airport’s rental car lot.

Alternatives and Considerations:
Since you’ve already made a reservation with DHCR (Discount Hawaii Car Rental), it’s worth considering whether Turo is worth the potential hassle. The major advantages of traditional rental companies are:
- No uncertainty about pick-up locations—you're guaranteed to find your car at the airport rental lot.
- Typically easier to reach customer service if issues arise during the rental period.
- In most cases, they offer a wider range of insurance options and protections, which may be important if you're unfamiliar with Turo’s coverage policies.

Ultimately, if you’re willing to be flexible and enjoy trying something different, Turo can be a great option, especially if you’re looking for a vehicle that’s different from what you’d typically get at a traditional rental agency. Just make sure to read the reviews carefully, communicate well with your host, and confirm all details before booking.

If you’d prefer the peace of mind of a traditional rental agency, DHCR has been a reliable option for many travelers, and the lines at their rental counters are typically manageable, though this can vary depending on the time of year. If you're still concerned about long wait times, you might want to consider looking into car rental services that offer skip-the-line or express pick-up options.

Safe travels, and I hope this helps you make the best decision for your Kauai trip!