Limit to bookings for an offer?

Question

I have two booked one for February at Mandalay and one for June at now W under an offer with a resort credit and free play. When I go to look now it says i don’t have any offers, is there a limit?

Also Merry Christmas.

Answer

It sounds like you're experiencing an issue with your offers not showing up, which can be a bit frustrating. Here are a few things to keep in mind when dealing with resort offers and credits:

1. Expiration of Offers: Many resort offers, such as resort credits and free play, are tied to specific timeframes or limited availability. Even though you have bookings for February and June, it’s possible that the offers you initially received were tied to a specific period and may have expired or been limited to a certain number of bookings. If you're unable to see the offer, it's worth checking if there’s an expiration date on the offer or a limit on how many bookings you can make using that offer.

2. Account or Offer Terms: Some offers might be linked to your player account, and there may be restrictions on how many offers can be active at a given time. It's possible that once you’ve used an offer, it may not appear again unless you meet certain conditions, such as playing a specific amount or booking additional stays. It’s always a good idea to check the terms and conditions of the offer to ensure you are eligible for multiple bookings under the same offer.

3. Offer Visibility: Sometimes, offers may not show up in your account immediately after booking or if the offer is specific to certain dates or availability. It could be a glitch on the website or a system update, so try logging out and back in, or check your email for any communication regarding the offers. You might also want to reach out to customer service to confirm the status of your offers.

4. Different Resorts/Properties: If the offers are tied to specific properties, they might not transfer or show up when you try to book at different resorts under the same chain. For example, an offer at Mandalay Bay might not apply to your booking at W unless they are part of the same promotion. Checking if the offers are property-specific could explain why you're not seeing them for both bookings.

To summarize, there may be a few reasons why the offers are no longer showing, including expiration dates, offer limits, or system issues. If you're unsure, reaching out to the resort's customer support team should help clarify the situation.

And Merry Christmas to you too!

Limit to bookings for an offer?

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