Kimo's Rent A Car

Question

Do not do it.

Made a reservation. Received confirmation with a number. Confirmed day before. Got to the airport and called the phone number as instructed. Entered confirmation #. Was told the number did not exist. Tried again, same message. Called the emergency number. Was told they did not have a car for me. Not notification whatsoever until I called from the airport. No solution to the problem they solely created. Not even and apology!

I have rented cars all over the world from majors and local family businesses. Worst experience I have had anywhere.

Answer

It sounds like you had a very frustrating experience with Kimo's Rent A Car, and I can understand why you'd be upset. When you make a reservation, especially after confirming it the day before, you expect everything to go smoothly when you arrive. Unfortunately, it seems that this company failed to deliver on that expectation, leaving you stranded and without a solution.

The situation you described—being given a confirmation number, but having it not recognized when you called from the airport—is very concerning. On top of that, being told there was no car available and receiving no apology or resolution is unacceptable. Communication and customer service are crucial in these types of situations, and it seems like Kimo's Rent A Car did not handle the matter appropriately.

Based on your experience, I would advise others to be cautious when considering renting from Kimo's Rent A Car. When dealing with local rental companies, it’s always a good idea to double-check everything, including having a direct contact number or backup plan just in case something goes wrong. If possible, it might be helpful to have a second rental option in mind, especially when traveling to popular tourist destinations like Maui.

It's unfortunate that your rental experience was soured by this poor customer service. If you haven't already, it may be worth sharing your experience with the company directly or posting a review so that others are aware of potential issues. Additionally, if you’re ever in a similar situation again, consider looking into larger rental companies with a more established reputation for customer service, or checking for more recent reviews to avoid any surprises.

Hopefully, this review helps others make a more informed decision when choosing a rental service in Maui. Thank you for sharing your experience, and I hope your future travels go much more smoothly!