Boyd comps nonexistent

Question

Unfortunately noticed in past few weeks I NO longer have comped room offers. I am at Sapphire level and recently had been getting 2-3 nights per month. Any idea why? Gambling has actually gone up. I live on the east coast, visiting Vegas 4 times per year.

Answer

It’s frustrating when you notice a change in comped room offers, especially when you’ve been a consistent player at Sapphire level and have increased your gambling. There are a few reasons why this could be happening, even if your gambling activity has gone up. Here are some factors to consider:

1. Changes in Casino Rewards Program Policies

Casino rewards programs, including Boyd’s, can change their policies or adjust how they evaluate players’ activity. It’s possible that they’ve altered their criteria for awarding comps, even for loyal players at the Sapphire level. The amount of gambling required for free nights could be higher now, or they could be focusing on different metrics, like average bet size or game choice.

2. Changes in Available Inventory

Some casinos may have fewer rooms available for comps due to high demand, special events, or seasonal changes. If Boyd’s is seeing increased traffic or booking higher-paying guests, they may reserve fewer comp rooms for players, even if your gambling activity is still strong. This is often a business decision made to maximize profits during peak times.

3. Geographic and Visit Frequency Factors

While your gambling has gone up, Boyd may be prioritizing local or more frequent visitors for comps. Since you visit four times a year from the East Coast, they may not offer as many comps to players who are seen as less frequent or whose visits are spaced out. The rewards system might favor players who visit more regularly or live closer to the casinos, as they are considered more likely to return often.

4. Recent Activity in Your Account

Even though your gambling has gone up, Boyd’s rewards system could be taking other factors into account. For example, they may be focusing on your specific play over the last several visits. If your gambling activity on certain days was less than in previous visits or if your play was more spread out (rather than concentrated), it could affect your comped offers. It’s worth reviewing your recent play history to see if there have been any fluctuations.

5. Technical Glitch or System Error

It’s also possible that the lack of comped offers is due to a system error or glitch in the rewards program. Sometimes, casinos experience technical issues that prevent comps from being properly applied or sent out. It might be worth reaching out to Boyd’s customer service to inquire if there’s an issue with your account or if they can reissue any missed offers.

What You Can Do:

Contact Boyd’s Customer Service: Reach out to their rewards program customer service to ask if there have been any changes to their policies or if there is an issue with your account. They may be able to explain the situation and offer some clarity or even reactivate your comped room offers.
Consider Adjusting Your Play: If your current gambling patterns are not yielding comps, you may want to try altering your play slightly. Sometimes, increasing your bet size or focusing on particular games (like high-payout slots or certain table games) can result in more comped offers.
Look for Promotions: Boyd may still offer special promotions that can earn you comped rooms, even if your regular offers have dried up. Be on the lookout for seasonal or targeted offers that may still apply to your level of play.
Review Your Visit Frequency: Since you visit four times a year, consider trying to increase the number of trips, even if they are shorter, to build more value as a frequent player in their system. You might want to book a trip during a quieter time of year when comps are more available.

Final Thoughts: There could be many reasons behind the changes in your comped room offers, and it’s possible that Boyd’s has changed how they allocate rooms for rewards members. Reaching out directly to Boyd’s customer service and adjusting your play might help you regain your offers or at least understand the changes more clearly.