Car rental

Question

We will be picking up a car after 4 nights in NOLA to continue a road trip that ends back there. Has anyone any experience of Avis out of the airport? They are coming up cheaper than Alamo but Google reviews are terrible compared to Alamo. Thanks

Answer

When it comes to renting a car in New Orleans, particularly at the airport, it's not uncommon to see a mix of reviews across different companies. Avis and Alamo both operate at Louis Armstrong New Orleans International Airport, but your decision may come down to pricing, customer service experiences, and what kind of rental vehicle you're after. Here’s a breakdown of what you might want to consider when deciding between Avis and Alamo:

Avis

Pricing: As you mentioned, Avis might be cheaper. They tend to offer competitive rates, especially for off-peak rental periods.
Reviews: While some customers report poor experiences with Avis, including long wait times, unclean cars, or issues with billing, others find them efficient. Negative reviews often cite delays in car availability or unpleasant interactions with staff, but these are not universal complaints.
Service: If you choose Avis, make sure to double-check your reservation details and confirm any pre-paid options or extra charges when picking up the car. Having a clear understanding from the start can help mitigate some of the common complaints regarding surprise charges.

Alamo

Pricing: Alamo tends to be slightly more expensive compared to Avis, but they often have a reputation for better customer service and smoother pickup experiences.
Reviews: Alamo generally gets better reviews for the New Orleans airport location. People tend to praise Alamo for quicker service, newer vehicles, and easier pick-up/drop-off processes. Negative reviews are less frequent but may mention occasional upcharges or overbooking.
Service: Alamo's location in New Orleans is typically well-organized, with a friendly staff. The process tends to be straightforward, and their customer service is often praised for being more responsive to any issues that arise.

Considerations:

Availability: If you're in a rush or on a tight schedule, Alamo’s generally quicker service might be worth the extra cost, especially if you're worried about waiting for a vehicle or dealing with issues when picking up your car.
Reviews vs. Experience: Google reviews can sometimes be a mixed bag, as they reflect a range of experiences. If you're concerned about Avis, you might want to call the location directly and confirm your booking, inquire about their process, and ask if there are any upgrades or better options for your road trip.
Car Condition: Regardless of which company you choose, always inspect the car thoroughly before driving off. Report any existing damages right away to avoid being charged later.

Ultimately, it comes down to how much you’re willing to pay for potentially more reliable service (Alamo) versus taking a chance on a cheaper option (Avis). If you’re comfortable with a bit of risk and willing to stay vigilant about your rental details, Avis could still be a good option, especially for a cost-effective road trip. If you prefer peace of mind with fewer hassles, Alamo might be worth the extra cost.