MGM App test- can someone help?

Question

So it looks like the app is letting me book comp dates for a different room over dates I already have booked.

I have two rooms booked in April and one of those has a comp night in it. The other is on a discounted price.

I went in to look and see if I could book a third room and it’s now allowing me to choose the same set of dates across all resorts with a comp offer. Anyone else have a current booking and can check if this is a glitch?

Thanks!

Answer

It sounds like you're running into an interesting situation with the MGM app allowing you to book a comp night for a third room on the same dates, even though you already have two rooms booked. Based on your description, this could be either a glitch in the app or a feature that's not fully clear. Here's a breakdown of what could be happening:

Possible Reasons for This Situation:

App Glitch: It's possible that the MGM app is showing the comp nights for additional rooms even though they shouldn't be available. Apps can sometimes have bugs or display information incorrectly. If you're seeing a deal for comp nights that shouldn't be offered, it could be a temporary glitch. A good first step is to try logging out and logging back in, or reinstalling the app to see if the problem persists.
Room Availability and Promotions: MGM Resorts often run promotions where comp nights or discounts can be applied, and sometimes they may allow guests to book multiple rooms with comp offers, especially if the app is designed to encourage multiple bookings or upsell guests. If the app is allowing you to book additional rooms with comps, it could be a promotional offer they are currently running, even if it seems unusual.
Account Status: If you have a loyalty program status with MGM (e.g., M Life or a high-tier account), it’s possible that you're eligible for additional benefits or comp offers, which might explain why the app is allowing you to book extra rooms at no charge or discounted rates.

What You Should Do:

Check with MGM: To confirm if this is a glitch or if there's a legitimate promotion happening, you should reach out directly to MGM customer service. They can verify whether the offer is legitimate or if there's an issue with the app's functionality.
Double-check Terms: Review the terms and conditions of your current bookings and comp offers to make sure there aren't any restrictions or requirements on adding additional rooms. Sometimes, certain types of offers might allow more flexibility than others.
Monitor Your Bookings: Since you're seeing the option to book additional comp nights, keep an eye on your existing reservations. If you do proceed with booking the third room, make sure that the comp nights and discounts are correctly applied when the final confirmation email or invoice comes through.

If the app is functioning correctly and you’re eligible for the promotion, it’s a great opportunity to secure another room at a discounted rate. Just make sure to verify everything with MGM to avoid any surprises at check-in.

MGM App test- can someone help?

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